Jacqueline Hayes
*** ******** ******, *****, ******
Cell 079******* – email adiaja@r.postjobfree.com
Summary
Hardworking Branch Manager Professional in all aspects of running a successful retail store. Effectively motivating team workers to performance excellence and fosters a team environment focused on group success. Takes accountability of the functions in order to ensure smooth running and management of operations. This includes resource planning, customer service levels, financial probability and cost control, adherence department processes, reporting and company policies, legislative’s policies.
Highlights
Marketing proposals
Branch costs
Compliance
Schedules
Performance reviews
Worked closely with AM to improve branch attracts
Financial planning
Problem solving
People Management
Accountability
Customer Orientation
IR processes
Experience
Branch Manager
Gold Circle – horse racing and sports betting May 1989- October 2015
Awarded 25 years long service award
Ensure the branch runs efficiently and profitability
Staff issues
Cash control
Policies and procedures and adhered to
Customer service excellence
Administration
Experience
Branch Manager
Kruger bets – Hollywood bets October 2015-current
Achieved annual sales target – achieved 18% over target year 2019
Developed and implement marketing plans
Management of Branch Administration and Costs – achieved costs within delegation and budgets
Operations Management and Support - recording all minutes and record all documentation of business objectives
Customer Experience – Objective to build strong relationships with customers, manage complaints, professional look and feel
Management of People - Manage people in terms of HR policy (i.e. recruitment, on-the-job training and development, nurturing, leave management, performance management, labour relations, retention, rewards & recognition of staff, Manage poor performance process with direct reports
Compliance to Legislation, Policies and Procedures
Health and Safety requirements adhered to
Achievements
Super Management 2000
Performance Management skills 2003
Generic Management NQF 4
References
Gold Circle - Rolf Madurai – 083-***-****
Kruger bets/Hollywood bets – Dillin Jacob - 076-***-****