Post Job Free

Resume

Sign in

Branch Manager Service

Location:
Durban, KwaZulu-Natal, South Africa
Posted:
December 02, 2020

Contact this candidate

Resume:

Jacqueline Hayes

*** ******** ******, *****, ******

Cell 079******* – email adiaja@r.postjobfree.com

Summary

Hardworking Branch Manager Professional in all aspects of running a successful retail store. Effectively motivating team workers to performance excellence and fosters a team environment focused on group success. Takes accountability of the functions in order to ensure smooth running and management of operations. This includes resource planning, customer service levels, financial probability and cost control, adherence department processes, reporting and company policies, legislative’s policies.

Highlights

Marketing proposals

Branch costs

Compliance

Schedules

Performance reviews

Worked closely with AM to improve branch attracts

Financial planning

Problem solving

People Management

Accountability

Customer Orientation

IR processes

Experience

Branch Manager

Gold Circle – horse racing and sports betting May 1989- October 2015

Awarded 25 years long service award

Ensure the branch runs efficiently and profitability

Staff issues

Cash control

Policies and procedures and adhered to

Customer service excellence

Administration

Experience

Branch Manager

Kruger bets – Hollywood bets October 2015-current

Achieved annual sales target – achieved 18% over target year 2019

Developed and implement marketing plans

Management of Branch Administration and Costs – achieved costs within delegation and budgets

Operations Management and Support - recording all minutes and record all documentation of business objectives

Customer Experience – Objective to build strong relationships with customers, manage complaints, professional look and feel

Management of People - Manage people in terms of HR policy (i.e. recruitment, on-the-job training and development, nurturing, leave management, performance management, labour relations, retention, rewards & recognition of staff, Manage poor performance process with direct reports

Compliance to Legislation, Policies and Procedures

Health and Safety requirements adhered to

Achievements

Super Management 2000

Performance Management skills 2003

Generic Management NQF 4

References

Gold Circle - Rolf Madurai – 083-***-****

Kruger bets/Hollywood bets – Dillin Jacob - 076-***-****



Contact this candidate