Yaser Ali, I am Native

Egyptian from Alexandria

Egypt. I am fast learner and

easy to manage. Plays

football and “Kung Fu

certified trainer". I am very

fond of reading, learning

new skills/languages

ADDDRESS

Eloisa St, Sampaloc, Manila

CONTACT

PHONE:

092*-***-****

EMAIL:

adi9rz@r.postjobfree.com

LANGUAGES

Arabic – Native

English– Excellent

Russian– Good

VISA

Residence Visa

Yaser Ali

EDUCATION

Bachelor in Tourism and Hospitality

Alexandria Egypt

WORK EXPERIENCE

Huawei Telecom Dubai UAE - Store Manager

09/2018 to 12/2019

• Setting targets

• Educate my team and keep their product

knowledge up to date

• Achieving the company targets

• Making sure that the team is empowered and

aware of the company vision and mission

• Tracking the staff individual achievement and

setting a plan individually and their overall plan to hit the company target.

• Setting the KPI for the team MTD, YTD, MTM and YTY

• Monitoring the daily store operating hours following the company standard.

Axiom Telecom Dubai UAE- Senior Customer Service

Trainer

09/2016 to 08/2018

• Training new hire

• Setting a customer service plan

• Monitoring staff knowledge level

• Rewarding top Customer service representative

• Applying a customer surveys and happiness

parameter

Axiom telecom, UAE -Call center representative –

09/2014 to 08/2016

• Answering customer calls

• Handling customer requests and solving problems if any.

• Offering customers an upgrade using up-selling skills

• Recording the highest customer service survey in 2015 and 2016 with a repeatedly 95% and 97%

satisfied happy customers

CERTIFICATIONS

• Certified TTT (Train the Trainer Training

• Certified BDM (Business Development

Management

• Certified Trainer in Huawei Telecom UAE 2018,2019

• Loyal for Life Program

SKILLS

• Multi-lingual - Arabic, English and Russian

• High customer service skills

• Strong decision maker

• Innovative

• Customer service-focused

• Senior customer service Trainer

S

Contact this candidate