CURRICULUM VITAE

ASHU MONICA

BONABERI-DOUALA

TELEPHONE: +237-*********

GMAIL:adi92a@r.postjobfree.com

PERSONAL SUMMARY

A vibrant young woman with all ability in administrative management and customer care service .A courteous, polite and well-spoken person who is highly professional and has excellent organizational skills. Possessing a good team spirit, having the passion for providing the highest standards of hospitability and service to guests and students. Having the ability to promote the enterprise facilities and maximize sales opportunities at all times. I am able to quickly adapt with new works environments to enable me to do my job properly and able to deal with multi task at once. I work well under pressure and always remain calm. I like to be organized in my work and ensure that I do not leave things undone where possible. I am a good team player but I am also able to work on my own initiative. HIGHLIGHTS

Professional and neat

Exceptional customer service

Superb interpersonal skills

Conflict resolution

MS Office expert

Sales and cashiers experience

Reliable and resourceful

Multi-line switchboards

PROFESSIONAL EXPERIENCE

COMPANY NAME: ANGEL OF MERCY HIGHER INSTITUTE OF BIOMEDICAL SCIENCE, NURSING AND TECHNOLOGICAL SCEINCE.

YEAR: 2019

POSITION: Administrative Secretary

DUTIES:

Greeting teachers and students in a professional and helpful manner.

Dealing with late arrivals and assisting with early check-outs.

Answering telephone inquiries promptly and professionally and transferring calls on.

Being a point of contact for teachers and students should they have any queries.

Ensuring all relevant paperwork has been completed in order for a smooth hand-over at the end of my shift.

Writing reports and correspondence from dictation and handwritten notes.

Dispersed incoming mail to the correct recipients throughout the office.

Made copies, sent faxes and handled all outgoing correspondence.

Prepare daily, weekly, monthly and annual reports to the proprietress.

Prepare inventories for the administration.

Accountability both software and hardware from the log book. COMPANY NAME: ADVANCED FACILITIES MANAGEMENT- MUSANADA PROJECT AL KHAMEAL SCHOOL AND AL KAHAIR SCHOOL

YEAR: 2017-2019

POSITION: ASSISTANT INSTRUCTOR

DUTIES:

Submit hours work via establish system according to schedule provided.

Assisting instructors in managing the evaluation of course, assignment and development of feedback.

Providing the professors with feedback related to students performance.

Holding office hours with students to review materials, answer general questions, and provide some assistants with assignment.

Monitor students’ progress and assist students in accomplishing established learning objectives.

Provide timely feedback to students and their parents on course work and progress.

Supporting the class teacher and individual special needs students with day to day teaching and learning.

Communicating information about individual students back to class teacher so learning plans and risk assessment can be updated.

Managing incidents of challenging behaviour

Participating in a range of lessons from physical to creative.

Participating in assemblies, staff meetings and end of team concerts. SKILLS

Ability to understand and follow specific instructions and procedures.

Ability to communicate effectively both verbally and in written.

Ability to lead discussion on abstract and / or sensitive topics.

Ability to explain principles of good writing.

Excellent communication skills.

Great interpersonal skills.

Solid time management and problem solving skills.

Strong attention to details.

Highly organized.

Understanding the learning process for special needs students with a range of mental and physical special needs and learning disabilities.

Can employ a range of support techniques to suit individuals. COMPANY NAME: EXPRESS UNION SA

YEAR: 2015 -2017

POSITION: COUNTER OPERATOR AND CASH DESK OPERATOR

DUTIES:

Welcoming customers in a polite, friendly and helpful manner

Taking payment from customers in the form of cash

Listening patiently to queries and concerns of customers and guiding them to the proper personnel

Dealing with and resolving customers complaints

Handling basic or general queries at personal level following bank’s policies and procedures

Answering email, phone calls and transferring calls to the respective staff members

Handling administrative and clerical duties as ordered by the microfinance manager

Managing courier, postal and massages for the banking staff

Maintaining daily records of incoming and outgoing calls and checks COMPANY NAME: WANDUH TRAVEL TRAINING CENTER (IATA) YEAR: 2013-2015

POSITION: FRONT DESK RECEPTIONIST

RESPONSIBILITIES:

Greet all guests in a courteous and professional manner

Rapidly and correctly cleaned the office and classrooms

Entered complete details into the computer

Deal with advanced reservations, took bookings and fulfilled particular requirements

Posted all transactions to make sure that all bills are kept up-to date

Prepared the cash for bank delivery and ensured that all floats are accurate at the end of shift COMPANY NAME: ETUDE MAITRE GUY EFON Hussiere de la justice des Tribuneaux et cour d’Appel de Douala YEAR: 2012-2013

POSITION: SECRETARY

DUTIES:

Greetings guests in a professional and helpful manner

Dealing with late arrivals and assisting with early check-outs

Answering telephone inquiries promptly and professionally and transferring calls on

Being a point of contact for guests should they have any queries

Ensuring all relevant paperwork has been completed in order for a smooth hand-over at the end of my shift

Writing reports and correspondence from dictation and handwritten notes

Dispersed incoming mail to the correct recipients throughout the office

Made copies, sent faxes and handled all outgoing correspondence ACADEMY QUALIFICATION

BACHELOR’S DEGREE IN LAW AND POLITICAL SCIENCE FROM THE UNIVERSITY OF DSCHANG-CAMEROON 2013 OTHER CERTIFICATES

CERTIFICATE OF ACHIEVEMENT IN HOSPITALITY SERVICE TRAINING IN UNITED ARAB EMIRATES (UAE) ABU DHABI 2017

CERTIFICATE OF APPRECIATION IN HOUSEKEEPING IN UNITED ARAB EMIRATES (UAE) ADVANCED FACILITIES MANAGEMENT 2018

ATTESTATION OF SECRETARIAL MANAGEMENT (MS OFFICE TOOLS) FROM GLOBEX INFOTECH BONABERI - DOUALA 2012

LANGUAGE

ENGLISH (fluent)

FRENCH (good)

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