Mark Ansay

*** * *. ****** ****** Malinao cell: 092********

Pasig City Email: adi79h@r.postjobfree.com

Career Overview

An experienced team leader/ team manager for more than 3 years with planning and organizational skills that balance work, team support and ad-hoc responsibilities in a timely and professional manner. A professional with a unique combination of technical expertise, sales, customer service dealing with escalations and managerial experience. Capable of handling 12-16 agents and support them on their performance and needs in account operation standards. Dedicated individual to provide excellent sales and customer service with motivation to maintain customer satisfaction and contribute to company’s success. Personable and responsible customer sales expert with 12+ years of experience working in fast-paced environments. Solid team player with positive mental attitude. Results-driven Sales Representative with proven ability to establish rapport with clients.

Core Strengths

• Top sales performer

• Good Listening skills

• Creative problem solver

• Fast learner

• Telecommunication skills

• Trained for Selling Through Curiosity

• Good in Multi-tasking

• Well versed in consultative selling

Accomplishments

Sales

• Consistently generated additional revenue through skilled sales techniques.

• 3 years experienced on a business to business worked environment (chat, email, inbound call handling and cold calling for outbound campaign)

Customer service and Technical support

• Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Conflict Resolution

• Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction.

Key skills

• Handled inbound sales and product inquiries in a manner resulting to lead generation.

• Supervised Telemarketers and provides analysis on the metrics for the leads, gives recommendation for the output and process improvements

• Generates from potential clients qualified leads (potential clients who have been called back/established for call back): hot leads (potential clients ready for sales meet) and marketing wins.

• Track and conducts regular performance management to improve challenged members of the team.

• Constructive feedback for agent’s performance on a regular basis and track all downtime on all tools required to perform support

• Monitors live or recorded calls and identifies performance gaps. Coached employees for performance improvement, resolves day-to-day issues and problems and answer questions accurately and professionally

Work Experience

Full Potential Solution Ooma Office – Sales Business Manager 02/2020 – 5/2020

A supervisory post that works individually to nourish cold leads turn them to a hot lead and eventually closed the sale. Ooma is an outbound campaign, we do cold calling, we dial leads generated by the system and convert them into our pipeline. A business to business sales campaign that sells VOIP system for businesses in the US. Identifies the pains of each business base on their industries and help them close the gap on their business communication issues.

RingCentral Sales Development Representative and Account Executive 09/.2016 - 01/2020

2 years of experience for being a sales development rep that converts lead to a highly qualified lead. Well versed in consultative questioning to provide accurate information and resolution. More than a year tenure ship for being an account executive on a business to business campaign that manages account, provide best plan recommendation, trained and practices selling through curiosity skills to accurately close the deal.

SITEL Customer Sales Representative, Quality Analysts & Sales Manager (Virgin Media) 04/2009 – 06/2014

Participated in various incentive programs and contests designed to support achievement of production goals. A consistent TOP seller & Top performer in both Line of Business for Virgin Media Inbound TELESALES & Inbound Home Movers. Open to positive and negative feedback to improve in all the areas of opportunities. Joined the Quality team for more than 2 years as the Point Of Contact for Quality Data audits in amending errors & providing feedback to repeat offenders for both LOB (Media and Home Movers). Attended Coach Track Training Program a Leadership skills development on how to effectively manage a team. Part of the OCP core team since Wave 3 of TELESALES & Wave 2 of HOME MOVERS. Developed and applied leadership skills by handling teams in OCP, a Team Lead/ Coach for more than 2 years and handled tenured agents as well, As a support, contributed some selling skills & handling rebuttals to new agents and tenured, top, mid & bottom performers.

SITEL Sales, Customer Service Representative, Technical support and Escalation (MCI) 02/2006 - 03/2009

Received multiple reviews acknowledging my level of dedication to excellent customer service. Received recognition as TOP AGENT in MCI, September-December 2006 MCI DSL/TNT consistent for being the Top 1 agent & achieved the Client logic IDOL award. One of the consistent TOP agents in MCI PREMIER Customer Service, Exceeding Quality scores & Exceeding Expectation of clients. Cross-trained and provided back-up for other customer service representatives when needed. Efficient in handling Escalation calls & providing resolution. Sufficient in resolving technical difficulties as a technical support representative by thinking outside the box and being creative in all aspects.

Objectives:

To obtain a position with a reputable company that has growth potential and will allow me to use my skill set and knowledge base that I have gained from my previous employer.

To obtain and secure a position that will enable me to use my organizational skills, as well as my ability to work well with people (people skills). I am a fast learner and always up for a challenge that will enhance my career goals and skills.

To work outside my comfort zone as it would be a good learning experience for me since I want to open more opportunities for myself in the future. I want to go through challenges and achievement is my goal.

Educational Background

Undergraduate: AMA Learning Center - Bachelor of Science Information Technology MULTIMEDIA

Pasig City, Philippines

• Computer Literate

• MS Windows Proficient

• Efficient in MS Word

• Proficient in MS Excel

Educational Background

Undergraduate: Adamson University - Bachelor of Science Mechanical Engineering San Marcelino Street, Ermita Manila

Educational Background:

High School and Elementary graduate: La Immaculada Concepcion School E. Caruncho Avenue Pasig City

Character reference:

Kathrina Cotongco – Associate Director (Task US)

Mobile number: 094********

Sherilou Danlag – Señor Operations Manager (SITEL)

Mobile number: 091********

Thomas Jefferson Ferrer – Operations Manager (SITEL)

Mobile number: 090********

Contact this candidate