Willie Earl Satcher

281-***-**** Cell

adi5nb@r.postjobfree.com

Puffer- Sweiven Corporate Office (Contract) March 2020 to Present

Accounting Department / Accounts Receivable Specialist

Aged Receivable Improvement :Reduce aged receivable 3.5 Million to $800.000.00

Make customer courtesy calls

Perform others duties as assigned, Interfaces with customer care, pricing traffic sales department

To resolve customer issues timely regarding invoices, term, pricing and shipping errors

Use software designed to support review of customer accounts and to document customer contact

Working with Credit and Collection team on projects assigned to improve process to better service

Internal business units. Updates sales and management on past due accounts by providing specific

For each customer, Review and analyze weekly aging reports

ADRADIOT PARTNERS (Contract) The Houston Chronicle August 2019 to January 2020

Credit Representative

Contacting customer by phone and e-mail to collect past due balances and obtain payment commitments

Ensuring DSO and 96% current goals are met

Serving customers by answering general inquiries, invoice question and addressing customer concerns

Researching reconciling and resolving account disputes, returned payments skipped and past due invoices, short pays and cash on account balances

Documenting and maintaining notes in the system regarding credit and collections activities

Providing a monthly bad debt accounts report for an assigned book of business and prepare these accounts for collections agency / attorney handover

Processing payment and providing payment remittance to AR

Being punctual and creating a positive respectful and productive environment among peers and internal and external customers

ABM Janitorial Industries Inc February 2017 to March 2018

Collection Specialist

Review accounts for collection efforts

Making outbound collection call in a professional manner, while keeping improving customer relations

Collect customer payment in accordance with payment due dates

Resolves client-billing problems and rescues accounts receivable delinquency

Identify issue attributing to account delinquency and discuss them with management

Review and monitor assigned accounts and all applicable collection reports

Provide timely follow up payment arrangements

Maintain 63 Million Dollar Portfolios

Mail Correspondence to customer to encourage payment of delinquent account

Air Liquide (Contract) February 2016 to September 2016

Collection Specialist

Review AR aging daily and provide past due updates to management through weekly reporting.

Collection of overdue invoices / balances maintain collection notes in Get Paid, Oracle 12

Identify customer dispute, deductions and overpayment, follow up and coordinate with other parties to insure prompt resolution

Resolve unidentified payment credit and adjustment in accordance to customer instructions.

Prepare past due report / list of major account in portfolio with balance 60+days past due.

Management of on hold orders list, emailed customer monthly statement and take payment Perform reconciliations along with thorough explanations to customer’s account.

Texas Outhouse Inc. June 2012 to March 2015

Credit Collection

Researched regarding unsettled account balance that complete or partially unpaid

Maintained an accurate and clean aging report, ensure that cash and credits had been applied and process in a timely manner. Placed customer on credit hold or release the credit hold as requested. Negotiated account resolution, inputted and documented all actions within the collections system on daily basis

Updated get paid data with client’s response and resolution issue. Collected 80 % of over 120 days past due invoices in 4 weeks. Work directly with sales department to provide them client’s information billing resolutions and dispute.

Maintained good customer relations with borrowers and resolved problems related to account delinquency.

Net Versant Telecommunication - Houston, TX March 2012 to September 2012

Credit Analyst

Processed credit applications and regularly reviewed/updated customers' credit profile and status key liaison between the Customer Master Governance stewards and Credit Analysts which included monitoring of pending credit applications analyzed financial statements, web-based research, determined credit worthiness, assigned, maintain and monitored appropriate credit limits, and released orders

Prepared summary of credit decision/recommendation for new applications, existing customer requests and annual reviews Maintained and monitored appropriateness of customer credit limits

Generated and maintained monthly A/R receivable aging reports for Centralized Credit Shared Services Reviewed and assessed customer account portfolio for sales order releases and credit extensions

Maintained departmental records for bad debt allowances, risk reports, cash projections and any other pertinent Credit/A/R related records

Prepared and maintained Centralized Credit Shared Services relevant administration in a timely and accurate manner, i.e. DSO statistics and other credit / collections metrics. Prepared weekly blocked-order report to determine current and future order credit issues, release orders Spark Energy Gas & Electric June 2007 to March 2012

Collection Specialist

Provided customer service regarding collection issues, process and reviewed account adjustments, resolved customer discrepancies and short payments

Served as a liaison between six collectors and management on issues and or dispute resolution

Located customers through advanced skip trace techniques.

Negotiated account resolution and collected payments to prevent disconnection or termination.

Escalated accounts - recommended accounts for disconnect or placement with third party collection firm

Software: Get Paid, Tower, Oracle, Empower, Task, Soft Phone, AS-400, JDE

Education:

High School Diploma

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