Angela J. Pietrafese adi55v@r.postjobfree.com

330-***-****

KeyBank Brooklyn, Ohio

Recovery Section Manager May 2015 – Present

Supervision and development of recovery team members.

Approve Payroll and schedule team to ensure adequate coverage of customer calls.

Assign workflow to ensure accounts are called per Government and Department guidelines.

Review Settlement offers negotiate offers that do not meet minimum Department requirements.

Resolve escalated calls and customer complaints in a timely manner.

Monitor Recovery team members calls and provide coaching when necessary.

Monitor productivity to ensure meeting minimum goals and provide coaching in areas of deficiency.

Reimer, Arnovitz, Chernek, & Jeffrey L.P.A. Solon, Ohio

Collection Manager December 2009 to May 2015

Develop all policies and procedures for department including training, hiring, daily department workflow, documentation of client guidelines.

Responsible for all accounting functions of department’s payments receivable, billing, remittance, direct payments, trust and cost account and reconciliation of all accounts.

Programing, development and daily maintenance of software system, file assignments, electronic data interface.

Communicating and documenting all help ticket issues with vendor of collection software and documenting results for follow up.

Ordering documents and affidavits to be used as exhibits filing, scanning, and copying of documents and preparation of pleadings during all stages of suit. Preparing pleadings for stages of suit.

Develop and implement procedures for bankruptcy, direct checks, probate, liens, consent judgments, pleadings, F.D.C.P.A.

Primary contact for all current and potential collection clients and responsible to delegate and ensure all client requests and reporting are completed.

Responsible to research, present and implement solutions for compliance with current industry standards.

Responsible to hire, train and manage collection department.

First Merit Bank, N.A. Akron, OH

Legal Specialist March 2004 to December 2009

Analyzed loan impairment and recommend specific legal and /or collection remedies

Managed over $11 million dollars in consumer profit and loss portfolio.

Developed and implemented cost effective strategies to collect debt in workout or liquidation.

Worked with outside counsel to implement collection actions.

Assigned and managed account referred to third party collection agencies.

Developed workout plans and communicate alternative financing, including site visits when needed.

Assigned and reviewed third party foreclosure notices.

Analyzed deeds and mortgages.

Ordered monitored repossession, securing and maintenance of properties as well as ordering forced placed insurance.

Negotiation of settlements, short sales, and deed in lieu of foreclosure.

Weltman, Weinberg and Reis Co. L.P.A. Brooklyn, OH

Legal Collection Supervisor March 1999 to February 2004

Supervision and development of 10+ employees.

Client communication and compliance.

Workflow allotment.

Monthly reviews and incentives for employees.

Recruitment, staff development and payroll.

Settlement Negotiation.

Finalized and approved files for suit.

Conflict resolution.

Recommendation of legal actions to recover balance due.

Reviewed legal notices to determine client’s interest in mortgage and judgment liens.

Determined recovery solutions through research of assets.

Sterling, Inc. Fairlawn, OH

Collection Supervisor February 1993 to March 1999

Supervision and coaching for team of 14+ employees.

Analyzed monthly goals to determine scheduling and overtime allocation.

Development of motivational contests and incentives for over 150 employees.

Training and development

Managed and maintained collection portfolio of over $3 million.

Dialer strategy.

Research and resolve conflicts or disputes.

Liaison between the home office, store, and customer.

Collection and payment negotiations with consumers on 30 to 60-day delinquent accounts.

Customer service, resolution of invoice and contract questions.

Education:

Hiram College

Senior standing for B.A. in Environmental Studies

Special Skills

Notary Public

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