Hardworking, focused and resilient Airline Professional with a background of 12 years in

managing teams on board. Focused on providing exceptional customer service and safety in order to promote organisational efficiency. Motivational team leader with strengths in cultivating and maintaining high-performance teams. Exceptional management skills, have ensured success in busy commercial environments, and is able to make quick decisions under pressure whilst thriving in a fast-paced environment. A proactive member of the Senior Leadership Team, with excellent interpersonal skills, able to successfully influence multicultural and diverse groups. Has strong skills in conducting and implementing leading, coaching and mentoring, for new joiners and existing staff. Possesses business writing skills and implements them on regular basis. Analytical by nature and assist with improving employee performance, through identifying individual’s needs. With a wealth of experience in liaising with, and collaborating with internal and external stakeholders.

Extensive experience in economy and premium cabins within Emirates Airlines, as a Flight Purser and Leader of Cabin Crew Teams. Articulate, discreet and confidential, dedicated and passionate, has been chosen to work as a Flight Purser after only 5 and a half years in the company. Recognised for exceptional professionalism and spirit, received many customer and team members compliments.

SKILLS

EDUCATION

HIGH SCHOOL DIPLOMA, GYMNASIUM OF PHILOLOGY-CLASSICAL LANGUAGES: OLD GREEK AND LATIN, BELGRADE, SERBIA.

BELGRADE UNIVERSITY OF PHILOSOPHY, DEPARTMENT OF ARCHAEOLOGY-UNCOMPLETED STUDIES

Milica

Simovic

+381-**-***-**** adi3bx@r.postjobfree.com

• Diplomacy and conflict resolution

• Problem solving

• Mentoring and coaching

• Customer service orientation

• Emotional Leadership

• Delegation

• Active listening

• Assertiveness

• Generation management and cultural

awareness

• Decision making

• Stress management

• Planning and

organization

• Teamwork and

leadership

• Results-oriented

• Learning and

development

• Situational leadership

SELECTED MANAGEMENT TRAINING

EXPERIENCE

A result of internal promotion in record time, as the Flight Purser and Leader of Cabin Crew Teams on International flights, reporting to the Captain and directly to the company, my duties were twofold:

Responsibilities - technical:

• Attend and lead pre-flight meetings to review details of the flight, safety and security procedures and any other potential issues and solutions.

• Responsible for health, safety and well-being of passengers. Manage problems and deliver service recovery.

• Check onboard emergency equipment & first aid kits to ensure full functionality. Conducting pre-flight checks on all safety equipment including medical devices and conducting a thorough security search of the aircraft.

• Keep clear and regular communication with flight deck crew for updates and to look after their well-being.

• Providing detailed reports for senior management and internal departments and communicating relevant information with respect to quality, customer experience, service recovery, product development, safety, medical and catering.

• Attend to First, Business and Economy Class customers as well as high profile guests on board.

• Manage standards and own the customer experience in every cabin.

• Set clear expectations around service standards and customer experience.

• Take accountability and ownership of delivering the world’s best inflight experience.

• Plan and allocate team roles and responsibilities and liaise effectively with colleagues on ground.

• Demonstrate strong personal motivation and energy.

• Leadership Service Excellence Dubai

• Conflict resolution foundations Dubai

• Advanced feedback and coaching

Dubai

• Purser training Dubai

• Cabin Supervisor training Dubai

• Essential Mentoring Techniques –

Mentoring Fundamentals Dubai

• Train the Trainer Dubai

• Tool for Capacity Building of Cabin Crew

on Identifying and Responding To

Trafficking in Persons ICAO/UN Human

Nations

• Safety and Emergency Instructor

Dubai

• First Aid and Automated External

Defibrillator Trained Dubai

• Feedback and Coaching skills

workshop Dubai

• Tempus IC trained Dubai

• Food Safety and Hygiene Dubai

• Dangerous Good for Cabin Crew

Dubai

• Preventing Unlawful Interference

• Fatigue and Shiftwork

EMIRATES AIRLINES, DUBAI, UAE 2008 – 2020

FLIGHT PURSER/CABIN SUPERVISOR/SENIOR CREW MEMBER LEADER OF CABIN CREW TEAMS

Responsibilities – Team management:

• Supervise up to 26 flight attendants and coordinate duties. Mediate conflicts between crew members.

• Inspire a team using strong interpersonal and team leadership skills.

• Build pride in our people and product.

• Give and receive feedback on team performance.

• Make informed decisions using available resources.

• Provide and support the team in their knowledge and career growth Key Achievements:

• Successfully completed thousands of hours of international & domestic flights in aircraft ATR (Aircraft Type Rating) of B777, A380, A330 and A340.

• Ensured adherence to FAA and company regulations, while trained in emergency situations, helping to diffuse high-level situations from escalating to emergency levels. PREVIOUS ABRIDGED EXPERIENCE

“IMMOPOINT” CONSTRUCTION - EXECUTIVE ASSISTANT Apr 2007 – Sep 2008

“SUZUKI” SERVICE - SECRETARY Feb 2006 – Jun 2006

“JAPAN TOBACCO INTERNATIONAL” - PROMOTER Feb 2004 – Dec 2005

“ALEXANDAR” CASSINO - HOSTESS May 2003 – Dec 2003

“POLITIKA” NEWSPAPERS AND MAGAZINES - SECRETARY Jan 2003 – May 2003

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