ALYSSA WALLACE

Financial, Accounting and Collection professional with over 10 plus years is software technology domain, dedicated to providing accurate financial statements and other critical financial information to business. Decisions making on daily, monthly and annual goals. Skilled in excel reports identifying processing efficiencies and procedural and protocols.

Email: adi29l@r.postjobfree.com Mobile: 303-***-**** Reside: Aurora Colorado, USA

OBJECTIVE:

To obtain and secure a position with a well-established organization with stable working environment that will lead to a lasting relationship. Also enter into a growing company where I can effectively utilize and contribute my strong professional work experience. Willing to seek a challenge opportunity to learn and improve my qualification and experience

SUMMARY OF QUALIFICATIONS:

Professional qualifications over 10 year’s experience as a customer service, sales, collections.

-Data Entry

-Customer Service

-Collection Expert

-Bilingual

-Communication, Call Center

-Sales inside/outside

-Typing

-Telemarketing, Marketing/Sales

Proficient with database programs including Oracle, Microsoft server, Docuware, and windows. Key strengths include:

- Communication dealing with internal and external customers at all levels via telephone, emails.

- Problem solving independently and with customers to find appropriate resolutions, efficiencies and high level of professional quality.

PROFESSIONAL EXPERIENCE :

KForce Employment / TriZetto Corporation

9655 Marron Circle, Denver Co 80112

April 2013 – Current Contract

(Account Receivable/ Account Payables/ Collection) Account receivable representative, communicating inbound/outbound calls collecting on business to business accounts. Worked with Oracle software, Microsoft outlook, Excel. Position required agent to muti-task and deal faxing, scanning, and email documents to account payable representative. Maintain customers business by processing customer’s orders and providing professional service. Controlled past due accounts negotiating payment arrangements. Majority worked independent with minimal supervision, excellent and professional communication. Highly organized and detail oriented

Express Professional / Toshiba Business Solution

1101 W 48th Ave Denver Co 80221

November 2012 – April 2013 (Temporary Contract position)

(Account Receivable/ Account Payables/ Cash Apply/Customer Service/Collection) Account receivable representative, communicating inbound/outbound calls collecting on business to business statements, bill, and invoice. Position required agent to muti-task and deal faxing, scanning, and email documents to account payable representative. Maintain customers business by processing customer’s orders and providing professional service. Controlled past due accounts negotiating payment arrangements. Majority worked independent with minimal supervision, excellent and professional communication. Highly organized and detail oriented. Intermediate computer skills in various software packages, including Windows XP, Excel and Oracle software.

Intellisource/ Verizon Wireless

1899 Wynkoop Street Suite#900 Denver Co 80202 &

6675 Business Center Driver Highlands Ranch Co 80130 October 2012 – December 2012

(Customer Protection Representative/ Customer Service/Fraud Analysis Agent) Fraud analysis for Intellisource regarding Verizon wireless consumer accounts. Receiving and making inbound/outbound calls dealing with all types of customers who were verifying wireless accounts or equipment. Identifying fraudulent accounts and activities, multitasking throughout numerous account software’s such as Microsoft outlook and internet web site along with company software’s. Unemployed April 2011 – October 2012

Santander Consumer USA INC.

12300 E Arapahoe Road Centennial Co 80112

Citi Financial Auto/ Citi Group (All Auto accounts taken over by Santander) 7895 S Chester St Centennial Co 80111

October 2008 -- April 2011

(Front End Account Servicing Agent Full Time/ Collection Agent Level 3 Office

–Work at Home) Responsibilities include being on a dialer system making multiple outbound calls while answering inbound communicating with customers who had auto loans and were pass due anywhere from five to Sixty days. Taking payments, negotiating acceptable payment arrangements, worked on auto deferments and temporary modification on customers who was qualified for any company assistance. Had to maintain professionalism while dealing with unreasonable customers. Followed company policy and FDCPA. Agent had to meet monthly goals in calls, dollars collected and productivity.

Sprint PCS Mobile Solutions

2780 S Colorado blvd. Denver CO 80222

June 2008 – September 2008

(Sales, Customer Service)

Retail sales position with customer service, products services, and cell phones, to current customers or new customers. Sales representive had to maintaining monthly product sales goal.

Arapahoe County Residential Center

2135 W Chenango Ave Littleton Co 80102

March 2007 – June 2007

(Operation Supervisor)

Supervisor at an all-female residential center with basic office duties and community correction duties

ACE Cash Express

3912 S Broadway Englewood CO 80113

March 2006 – August 2006

(Service Associate Full Time)

Provide service to customers who needed to cash payroll checks, purchase money order, and make short-term loans. Made calls, fast- past, organized work environment. Work successfully without supervision. Good Customer Service skills and basic office skills.

Silverman Law Firm

13111 E Briarwood Ave Englewood CO 80112

February 2004 – February 2006

(Collection Agent, Customer Service)

Made inbound and outbound calls to customers with past due credit card. Leaving messages, making over two hundred fifty calls in eight or less hour work shift. Dealing with unreasonable customers had to maintain professionalism was giving the task to met monthly goals and quotas. Organizing account files and basic skip tracing.

EDUCATION:

Metropolitan State University of Denver, Denver Colorado Student, psychology, 2008- present

In process of BS major Criminology, minor Psychology Community College of Aurora, Aurora, Colorado

Student, Psychology, 2000-2003 & 2006-2008

Associate of Arts,

Associates of Criminal Justice basic studies

Overland High School, Aurora, Colorado

Student, Basic Study, 1995-1999 Diploma

REFERENCES:

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