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Customer Care Operator

Dubai, United Arab Emirates
December 30, 2020

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Passionate about Technology with a good experience in maintenance and equipment

management, a good expertise in machine operations and control systems with a specialty in steel mill processes, and diverse skills revolving around analysis and research. At this stage of my career, my aim is to take on a role that matches my background and expertise, where I can continue to thrive while exchanging experiences with like-minded individuals. SUMMARY

+961-**-****** Lebanon


Aug 2018 – Present Workshop Supervisor

Issa Petroleum Trading, Lebanon

Handling preventive and corrective maintenance responsibilities, including general inspections, diagnosis and testing, repair and replacement of parts

Supervising a team of workers with a focus on operational efficiency, time management, cost saving, and technical training

Keeping track of the latest and most modern technologies through research and trials

Repaired and maintained fuel dispensers, water pumps, electromechanical fuel-related equipment, air vacuum equipment, air pressure machines, gas filling equipment, gas packaging and handling units (i.e. Conveyors, Rails, and others) Feb 2018 – Jul 2018 Customer Service and Operations Coordinator Joseph Tohme and Sons, Lebanon

Created/supervised organizational plans with the workers and coordinate with various departments to ensure proper flow of information

Took customer calls, managed their requests, and resolved their complaints

Gained a practical experience in machine laser cutting and operated 2 machines Nov 2016 – Jan 2018 Senior Technician and Operator Groupe HAGE, Ouagadougou, Africa

Performed preventive maintenance tasks to maintain quality

Provided training workshops to properly operate tube line welding HF Machines Jan 2016 – Oct 2016 Technician - Programmer & Operator Holcom Group, Lebanon

Led operational and programming tasks on various systems including BMS Building management system, Lutron Light Control System, and CSNET HVAC Control System

Performed preventive and corrective maintenance for the Holcom Building, which is one of the most advanced and environmental-friendly buildings in the country, with solar energy power and latest space technologies

Feb 2012 – Dec 2015 Head of the CNC Department Technician Beirut International JFI

Performed various tasks on CNC Plasma Cutting and CNC 3 axis machine

Was a draftsman on CATIA V5: Part Design, Assembly, Drafting PROFESSIONAL EXPERIENCE


LT Technical License in Electronics

2012 – 2013 Industrial Technical Institute (ITI), Lebanon TS Technical Diploma in Informatics

2008 – 2011 Industrial Technical Institute (ITI), Lebanon BT Technical Baccalaureate in Electronics

2005 – 2008 Industrial Technical Institute (ITI), Lebanon Attention to details - An excellent ability to deliver results with accuracy and quality via proper planning, time management, and quality control Communication - Strong verbal communication skills with a focus on listening and empathy in customer care

Problem Solving - Talent for finding innovative solutions to complex problems Interpersonal Skills - Ability to build strong relationships with people of all ages and of all personality types




Programming C++

Micro Controller


Mplab 8.0

Eagle 5.0




Beckhoff-PLC (Fidar)

MS Office





Swimming Plinking Horse Back Riding

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