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Manager Project

Grimsby, ON, Canada
December 30, 2020

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Della M. Biot, GWCPM, CSM Mobile: 647-***-**** Linkedin Profile

Professional Profile

Della is a polished, high energy, detailed and results-oriented Certified Scrum Master / Certified Project Management professional with over 25 years of diversified experience in or catering to the financial industry. 20 of those years have been Project Management focused in the IT sector; ensuring projects meet success criteria and are delivered on time and on budget. Della performs best in a fast paced, dynamic environment where results matter. She is an excellent communicator with great interpersonal skills having a collegial and open style. Government Federal clearance has been acquired.


Project Initiation, Planning, Execution, Control, and Closure

Solid experience in leadership and team building experience, managing and coordinating multiple stakeholders that have varying needs, requirements and objectives

Experience managing executive relationships, maintaining relationships with internal and external stakeholders, and dealing with key stakeholders across multiple organizations

Works closely with Business and other Enterprise Services and Business Group organizations to effectively align project resource requirements and work package leadership in support of project objectives to ensure successful results

Senior Management Reporting

Effectively and consistently manages project status reporting updates on project accomplishments against milestones

Change Management & Control that impact 3rd party vendors

Identifying issues and managing risks for large complex enterprise wide projects

Budget Management/Project financials: Includes forecasting, report preparation, financial analysis, variance analysis, burn rate

Project delivery across multiple regional sites

Industry experience in trust operations, asset management, retail lending, deposits and consumer Lending segments, account management, capital markets and securities, pension services, trading, reconciliations, software sales, implementation and support, risk management, data governance/data warehouse.

Areas of expertise include delivering technology and business application solutions, technology implementations, integration of systems, conversions, business analysis, business requirements gathering, and project management using PDLC/Agile experience.

Mid-large project experience working with multiple stakeholders following data governance for successful outcomes, broad spectrum experience

Extensive practical experience and knowledge with techniques for planning, organizing, and monitoring multiple IT projects simultaneously.

Effectively communicates business issues in pure business/user perspective, without involving technical terms/details

Extensive experience on resolving complex business/technical issues/conflicts by listening, understanding, analyzing and then suggesting solutions/alternatives

People oriented professional with strong analytical, solution-building and multi-tasking capabilities

Recon™ Subject Matter Expert

Managing vendor commitments to ensure contractual obligations are met

Proficiency with MS Office, MS Project, MS Visio, Lotus Notes, WebEx, SharePoint, Planview, and Clarity, Rally, Jira

Unafraid to roll up the sleeves and help get the job done

Career History

Finastra January 2019 to February 2020

Senior Project Manager, Student Lending (Contract)

Reporting to the Program Director, accounting for the timely delivery of la very large and complex software projects for the Government with tight timelines to a best practice quality standing using both Agile and Waterfall methodologies – using Kanban format for mainframe portion.

KPI tracking and reporting for Program Director

Manage key relationships with project stakeholders, lead cross functional teams, and drive project requirements, priorities, and deadlines.

Accountable for the creation, delivery, and approval of all required project control documents and dashboards.

Establish project governance, communication plans, project schedules, and change management strategy.

Generate project forecasts as well as track and report on progress made on multiple projects.

Managed daily Scrum all my various projects. Attended Daily Scrum of Scrums at the program level

Proactively track, forecast and manage all human and non-human resourcing requirements to ensure project team capacity meets continually fluctuation effort demands.

Agile Central (Rally) was used extensively prior the migration to Jira.

Royal Bank of Canada May 2018 to December 2018

Senior Project Manager - IT, Execution and Delivery COE, Investor & Treasury Services, Technology & Operations (Contract)

Accountable Project Manager for both Business and Technology for the planning for the full implementation of the new Middle Office in Canada working very closely with the Programme Office in the UK and Australia. Budget size over 22 million.

Full delivery of TradeCapture as the global Middle Office Solution for automated transaction capture, management and interfacing and the Enterprise IA application. Extending the Australian TradeCapture to Canada under the ACE program.

In charge of delivering FX OMS project’s final releases as well as GPlus and Trust mini projects as part of the final delivery under an IT&S 4 yearlong project providing RBCI&TS Bank and Trust clients with a common FX OMS and operating model that enables order execution for all their FX needs, across all funds under their control, regardless of where the underlying assets are held.

Team size varied (working with approx. 8 team leads) onshore, offshore, Luxembourg, and UK

BMO Financial Group November 2017 to March 2018

Senior Project Manager, Technology PMO, Technology & Operations (Contract)

Accountable Project Manager for both Business and Technology for the full implementation of the new IFRS16 and ASC842 regulatory Lease Account/Project working very closely with the Chief Accounting Group

Team size will vary (10 to 20) along with over 60 impacted stakeholders in five business areas which are spread out in various locations in Ontario, US, and Europe

Deliver project using BMO project management methodologies (PMLC).

Maintain project information in Clarity (CA PPM) for executive reporting, budget forecasting, and weekly status reporting for various audiences (MS Excel, MS Visio, MS Project), along with presentations for executive steering committee meetings.

Maintain project documentation on SharePoint.

Budget size 6.5 million.

TD BANK FINANCIAL GROUP April 2016 - April 2017

Senior IT Project Manager, Enterprise Enabling Technology Solutions (Contract)

Worked at dual locations Toronto and London

While working very closely with Business, responsible for managing several high priority compliance and risk based infrastructure projects for Retail Risk, Bank Program related shadow projects, a DB2 Reduction project, and one large project for the TDS Basel Standardized Approach Counterparty Credit Risk Project under Finance – Capital Management & Analysis.

Team size varies (10 to 20) and is spread out in various locations in Ontario, US, and offshore.

Main focus: A regulatory project with the objective to implement the new Basel Standardized Approach framework for counterparty credit capital calculations on derivatives, which replaces the Current Exposure Method. The solution consisted of purchasing off the shelf enhancement from existing vendor, expanding the data pipelines to include new elements, downstream reporting enhancements and data validation. The Project included an upgrade of vendor software and TD infrastructure to accommodate upgrade and other related projects. The Basel Project team used JIRA for tracking defects.

Maintained project information in Clarity (CA PPM) for executive reporting, budget forecasting, and weekly status reporting for various audiences (MS Excel, MS Visio, MS Project).

Worked using agile experience to deliver on tight timelines while incorporating change management processes.

Used PMLC as determined by TD ePMO.

Projects involved following data governance best practices.

Budget size: 10 million

THE BANK OF NOVA SCOTIA February 2013 – March 2016

Senior IT Project Manager, Enterprise Data Warehouse (Contract)

Implement PMI project management methodologies to effectively manage the solution designers, development leads, and integration testers to ensure a successful project, on time, and within budget.

Responsible for managing several high priorities overlapping risk-based infrastructure projects within the Enterprise Data Warehousing department, projects included the implementation of OSFI Regulation and compliance requirements, Wealth Management, and Finance related projects relating to reconciliation and Asset Management reporting and integration of systems.

Projects included delivering of data marts, reporting, BI Analytical Tools for business to report to executives, paperless workflow enhancement projects, and initial planning for a top-secret bank project for the Business.

Delivered several projects that included involved Business Intelligence deliverables including project for new product launch ensuring the necessary data is brought into data warehouse, design/develop automated reports, coordinating testing and defect management, and supporting to production.

Team Size : 25

Methodology: Waterfall and agile

Followed the Project Management methodology (PMLC)

Maintained project information in Planview

Worked with various lines of business such as: Credit Cards, Wealth Management, Core Deposits & Payments, Customer Insights, Analytics, Strategy, Global Risk Management, Asset Management, Retail Payments, Deposits and Lending, Phone Channels/Shared Services, and Automotive Finance to deliver solutions that met business requirements.

Worked with business to gather detailed business requirements, presented business solutions prior to moving forward with solutions.

Stakeholder management

Tracked Project Management deliverables against the budget and the approved project plan. (MS Project, MS Visio, MS Word)Managed communication to key stakeholders

Maintained project documentation on SharePoint

Built consensus and relationships with project team and Business through use of excellent negotiation skills.

Budget size ranged from 1 to 5 million

TD BANK FINANCIAL GROUP August 2012 – February 2013

Project Manager, Online Channels Project Management (Contract)

Work with Cash Management and Personal Lending business partners to manage medium/large asset management/regulatory projects on the business and technology side. Reporting to a Senior Portfolio Manager of the Online Channel Project Delivery Department to support the completion of technology solutions for Tier 3 initiatives with main focus on the Wire Payments project.

Mapped current state and proposed future business processes using Visio

Provide advice and guidance regarding best practices in project management and by actively learning the business/technical nuances of the project

Deliver all infrastructure projects using TD project management methodologies (PMLC).

Maintained project information in Clarity (CA PPM) for executive reporting, budget forecasting, and weekly status reporting for various audiences (MS Excel, MS Visio, MS Project).

Worked with partners to act as liaison between the business and technology groups.

Budget size 5 million

CIBC October 2011 – March 2012

Senior IT Project Manager, Global Operations, Project Delivery and Data Governance

Managed the Global Operations Technology team in the analysis phase of a Multi-Currency Registered Plan project working towards business case approval. Reporting up to the Program Level alongside with Global Operations and Wealth Management.

Gathered requirements and estimates from multiple stakeholders

Developed the complete project plan from analysis stage straight through to execution/application delivery

Drove weekly status reporting process to ensure completeness and accuracy of reporting. Maintained project information in Clarity (CA PPM) for executive reporting, budget forecasting, and weekly status reporting for various audiences (MS Excel, MS Visio, MS Project).

Maintained project documentation on SharePoint.

Delivered the project using CIBC project management methodologies (PMLC).

Worked with team to identify and lead changes to project records, process and reports that will improve visibility Prepared monthly project portfolio status report so that wording and content is presentable to executive steering committee.

Budget size 5 million

CIBC March 2010 – March 2011

Project Manager, CIBC Mortgages & Lending (Contract)

Managed a very successful launch of a new Lines and Loans Documentation Smartform, a business process for a web portal that will affect 7000 Lenders across Canada in 1100 branches

Manage a Core Team of 15 consisting of Senior Managers from Risk, Retail Distribution, Secured/Unsecured Product, Retail Operations/Phone Channels/Shared Services and Front-Line Effectiveness.

Prepared full execution (schedule/timeline/tasks) of the infrastructure project and all necessary steps to be successful including feedback sessions and communication plans and implementation of a Change Management process to ensure project success.

Managed the gathering of business requirements for the project.

Ensured risk assessments were complete, and contingency plans identified

Maintained project information for executive reporting, budget forecasting, and weekly status reporting for various audiences (MS Excel, MS Visio, MS Project).

Reported biweekly to Executives as well as monthly to the Executive Steering Committee

Delivered project using CIBC project management methodologies (PMLC) using agile experience to ensure /application delivery on very tight timelines.

Total success with all positive feedback from Project Team and Pilot Branches. On time, within budget, with no outstanding issues.


IT Project Manager

Project managed all Dataphile (a real-time back office system with full correspondent processing) conversions, new implementation startups, and special infrastructure projects for clients (global banks, retail, wealth management/asset management, institutional, and discount brokerage firms, correspondent clearing firms, mutual and hedge funds, investment firms)

Reported directly to the Senior Vice President, COO, Broadridge

Oversaw the tasks and responsibilities of all personnel working on the project.

Interacted with the client and their project team

Responsible for the preparation of Statement of Work/cost proposals and weekly status.

Maintained project information for executive reporting, budget forecasting, and weekly status reporting for various audiences (MS Excel, MS Visio, MS Project).

Monitored budget and resources to meet project expectations and budgets.

Followed project management methodology (PMLC)

Prepared execution (schedule/timeline/tasks) of the project and all necessary steps to be successful

Ensured all dates were met and projects stay on target.

MTS ALLSTREAM January 2008 – June 2008

Consultant/Senior Business Analyst (Contract)

Provided guidance to stakeholders on devising effective and efficient approaches to achieve the project objectives. The Project objective was to choose one software solution that provided comprehensive web-based solutions for IT and shared services departments to automate and improve their core business processes and improve individual employee performance for greater operational efficiencies and revenue

Identified and resolved issues and managed the risks

Project managed various business units to gather requirements, coordinate interdependencies, and resolve experience identifying issues and managing risks for large complex enterprise wide projects.

Analyzed and map processes (current state/future state)

Analyzed data

Produced business, functional, non-functional and report specifications requirements

Generated a RFP based on the project objectives, business, functional, non-functional and report specifications requirements, identified potential suppliers and engaged them in the RFP process

Investigated potential vendor information.

Managed the RFP process, analyzing vendor RFP responses, interprets findings to assist with selection decision/recommendations to management

Produced a recommendation on the best RFP response for all the areas involved in the process

Managed the vendor process based on his/her recommendation.

SS&C TECHNOLOGIES INC. (acquired Financial Models Company) March - September 2007

Senior Consultant, Sales and Marketing

Worked closely with Product Management, Sales, and Marketing Groups to participate and perform presentations and demonstrations for potential opportunities in North America focusing on the Recon™ product (world renowned automatic reconciliation software) for banks, investment management, and asset management firms supporting capital markets.

Worked consistently in an agile methodology.

Provided Project Management/SME consulting to existing Recon™ clients to improve efficiencies with their back office procedures.

Developed support and sales strategies for Sales Executives in North America

Completed Request for Information and Request for Proposals for potential opportunities.

Acted as Relationship Manager for existing client base.

Prepared ebriefings for the Company newsletter articles.

Promoted consulting/project management services for existing client base that focused on improving their back office environments.

THE BANK OF NOVA SCOTIA January 2002 – March 2007

Manager/Senior Business Analyst, Credit Information Systems, Global Risk Management

Analyzed, defined, and documented the business functional and technical requirements of applications consistent with approved formats in environment dealing with Loans 5 million and above that support Credit Risk.

90% of business requirements were to improve and enhance functionality as well as compliancy for Basel II and SOX for the newly built GRM Enterprise Repository, which was managed by the CIS Operations back office.

Participated in project teams in a functional and advisory capacity as required.

Involved with troubleshooting issues prior to the conversion/integration of systems from an outdated All Bank Credit System to a GRM Enterprise Repository

Basel II data feed liaison between Business, Back Office Operations, and Development parties in order to capture commercial loan data from various Scotiabank sources as well as other countries such as Mexico, Chile, and El Salvador.

Managed outside consultants and acted as a liaison between consultants and internal Bank of Nova Scotia staff who were involved with the Reporting aspect of the new Enterprise Repository.

Project managed and implemented a Change Management System that affected Development, IST, and Back Office Operations following PMLC methodology.

Improved project efficiency and avoided re-work

Liaise with various business units such as International, Wealth Management, Scotia Mocatta as well as CIS Operations back office staff and Senior Management to gather requirements for risk-based projects to improve reporting, enhance functionality, and resolve operational issues in the GRM Enterprise Repository

Liaised with other project areas to coordinate interdependencies and resolve issues

Provide guidance to stakeholders on devising effective and efficient approaches to achieve the project objectives

Completed all business requirements for projects on time and on budget which was formally acknowledged by the Senior Management

Conducted interviews and workshops with business unit managers and subject matter experts to define and document the business processes and workflows.

Conducted user walkthroughs and obtained signoffs on documented business requirements.

Prepared weekly status report.

Single point of contact for new data feeds for the GRM ER Basel II Project which involved requirement collection, spec analysis, and assist development on both sides. Coordinated with Operations staff as well as ongoing testing/reconciliation in various changing environments

Obtained sign-off/approval on business requirements documents, ensuring accuracy by confirming requirements with stakeholders

Identified, gathered and translated high-level conceptual user requirements into specification of business requirements to guide application development activities for the GRM Enterprise Repository project.

Worked closely with Development Team as Business Subject Matter Expert during Technical Design and Development phases of projects.

Managed and directed projects highly complex and of strategic importance to Finance, CIS back office, and Global Risk Management’s Credit Units

Managed project plans to ensure project agreements were met and risks were managed

Coordinated the input, support and communication with all functional/business/development areas that impacted project scope, business value, risk and resources.


Project Manager, Business Services, Reconciliation Application

Responsible for successfully project managing, implementing and supporting Recon™, an automated reconciliation PC based client/server program that is compatible with various databases (including SQL Anywhere, MSSQL 7.0/2000, Oracle, and Sybase) as well as SWIFT compliant. Recon™ is used in the back office of top investment and asset management firms, brokerage firms, and various areas in banks including Wealth Management/Asset Management supporting Capital Markets areas. Implementations included using SWIFT messages. Developed and managed team of up to five.

Acted as Product Manager, SME, Business Analyst/Manager of UAT, and Implementation / application delivery expert, and Project Manager within a contact center in this role.

Managed, planned, and directed all infrastructure projects that were from small to large, highly complex and of strategic importance to the client’s organization following SDLC methodologies.

Worked in an agile environment with a huge focus on data analytics/ data from any bank/financial system for integration to Recon to achieve success.

Coordinated support, input, and communication with all functional/business areas that impacted project scope, business value, risk, and resource requirements from both the FMC and clients side.

Prime expert in assisting clients in identifying their business needs and implemented software to meet those needs and increase productivity in the back office.

Provided direct influence in the improvements/enhancements/modifications to new releases due to invaluable inside industry knowledge and experience. Worked directly with clients, FMC’s Product Development, Product Management and Quality Assurance groups to ensure product growth and client satisfaction. Documented new enhancements

Worked closely with Product Management to develop requirements and specifications documentation to support client needs. Ensured modifications/enhancements were carried out to the client’s satisfaction

Performed pre-release business testing for quality assurance purposes.

Provided timely emergency support and superior customer support to existing client base. Implemented solutions/emergency fixes for problem situations.

Successfully implemented software, including the development of custom interfaces and the development of detailed procedures and customized BI reports for each implementation. Traveled throughout Canada, the U.S. and the United Kingdom to successfully manage complex implementation projects requiring in depth product knowledge (including SWIFT messaging). Notable achievements include managing the implementation of a 50-user license involving various locations in Houston, Atlanta, Boston, Louisville, and Dallas.

Responsible for the over-all project success, profitability, revenue recognition and customer satisfaction of application delivery.

Trained FMC staff and clients around the world both individually and in groups of up to 15.

Used FMC’s FMCNET and PACER products as well as other mainframe portfolio systems and custodian online systems to assist in RECON™ processing/population of database as well as creating custom reports for client base in PowerBuilder’s Infomaker and Seagate Crystal Reports.

Managed rollouts of new releases and promoted FMC consulting services for upgrading customers to new releases. Consistently generated new implementation work beneficial to both the client and FMC.

Performed the demo of the RECON™ product to potential clients at the start of the sales process and assisted satellite offices with demonstrations and proof of concept for potential sales.

Worked with clients & prospects to collect, analyze and prioritize their requirements from a product management and planning perspective and delivered to extremely tight deadlines.

Guest speaker at FMC User Group Meetings.

TD TRUST COMPANY (Acquired Central Guaranty Trust Company) 1993 - 1996

Account Manager, Client Services (Pensions)

Supervised a group of 6 Account Representatives who were responsible for providing impressive customer service to approximately 125 sponsors with $2 billion dollars of assets under administration.

Manage a group of Client Service Representatives that performed TD Mutual Fund/investment trading functions, reconciliations, customer support/sponsor support, as well as other back office functions.

Acted as Project Manager within this contact center.

Optimized customer service standards for Group RSP and pension plans.


Trust Operations Administrator, Corporate Pension/Asset Management Administrator, and Branch Accounting/Audit Officer, Staff Lending Officer (all positions in a back-office environment including position of Lender/Collector for Mortgages, Loans, and Lines of Credit). Managed projects within a contact center environment.

Education And Professional Development

Certification : SAFe® 4 Agilist (SA), March 2019

Berteig Course to gain the knowledge necessary to lead a Lean-Agile enterprise by leveraging the Scaled Agile Framework® (SAFe®), and its underlying principles derived from Lean, systems thinking, Agile development, product development flow, and DevOps.

Berteig World Mindware, Certified Scrum Master, May 2017

The Knowledge Academy, PMP Certificate, April 2017

Certified Project Manager, McMaster/George Washington University, Project Management Masters Certificate, March 2007

McMaster University, Associate Certificate in Project Management, March 2005

CDI Education, Fundamentals of Building Web Applications using Microsoft ASP.NET

Compuexcel Consulting & Software, Introduction to Business Objects

Scotiabank, various internal courses

Project Management Institute, Project Management Applied Tools and Techniques

AJILON Canada, Essentials of Consulting

Microsoft, What Matters Most - Time Management

Microsoft, Implementing a Database on Microsoft SQL Server 7.0

Seagate Crystal Reports

York University, Leadership in Action

The Trust Institute, Pension Services Course

The Trust Institute, Principles of Mutual Fund Investment Certificate

The Trust Institute, Business Education Diploma

TD Trust Company various internal courses

Toronto School of Business, Accounting and Computer Diploma

Seneca College, Newham Campus Accounting and Finance Program

activities and interests

Member of the Project Management Institute (PMI®)

Member of the SCRUM ALLIANCE®

Member of the Ontario Fitness Council

Member of the Canadian Association of Fitness Professionals

Member of the Canadian Kennel Club of Canada

Presenting Champion/Grand Champion Golden Retrievers in the confirmation show ring.

Contact this candidate