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Sales Service

Jamshedpur, Jharkhand, India
December 29, 2020

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Cell: +91-705*******, 930-***-****


A highly motivated and ambitious individual able to give timely and accurate advice, guidance, support and training to team members and individuals.

Thorough knowledge of Sales, Marketing & customer Relationship, Distribution, Market research & Customer Service.

Possessing excellent management skills and having ability to work with the minimum of supervision.

Having a proven ability to lead by example, consistently hit targets, improve best practices and organize time efficiently.

Can identify key opportunities & efficiencies for greater profitability

Capable of learning new ideas and understanding them quickly.

Excellent interpersonal and customer relational skills.


Kalyani Maxion Wheels Pvt. Ltd.

July 2015 to Dec 2019

Officer Sales & Marketing


Develop and implement a sales plan for assigned dealers and also target new business accounts and opportunities.

Actively manage the relationship with various dealers and trailer manufacture to ensure alignment with company objectives.

Accurately forecast sales and growth opportunities within designated territory, using sales tools and applications. Prepare and participate in business reviews/forecasts for Sales Management team, to ensure a constant flow of information between Channel partners, dealers and the Company.

Responsible for maintaining the stock as per Monthly demand of Customer’s & rising indents through SAP.

Daily Planning of Job & follow up of same & Planning for future major jobs.

Maintain an awareness of competitor activities and new product developments and ensure that this information is collected and made available with our team.

Attending monthly review meetings & Presentation.

Monitoring Sales and Service Operation.

Regular interaction with concerned dealers of Tata Motors for sales, service, quality and New Business development.

Established healthy channel partners.

Compiling and distributing financial and statistical information.

Maintained healthy product line as per customer demand.

Develop and utilize customer database for business development.

Analyzing and investigating price, demand and competition.

Promotional activities.

Devising and presenting ideas and strategies.

Planning, developing and implementing effective marketing communication campaigns for conferences and exhibitions.

Warranty review weekly along with customer for disposition of rejection and acceptance of materials with independent understanding and technical knowledge.

Digital Electronics, Jamshedpur

(Samsung India Pvt. Ltd.)

March 2014 to July 2015

Service Manager


Service Operation with various dealers.

KPI Monitoring.

Revenue generation / Service Target achievement.

Dealer / Customer Satisfaction.

Develop and utilize customer database for business development.

Work with dealer principal, service management, and customer events and demonstrations.

Assure every dealer in AOR actively participates in company-sponsored service programs.

Providing prompt and accurate information on individual performance.

Assist dealers with all inquiries and understanding of programs in marketing, warranty, credit, parts and service.

Reviewing current organizational effectiveness and making recommendations for improvements.

Municipal Council, Nawada

July 2012 to March 2014.

IT Associate


Capacity building.

Liaising with implanting agencies for E-Governance Projects.

Maintenance of ULB web portal.

Implementing Software.

Creating and Maintaining database for all ULB information.

Preparing MIS for administrative head of ULB.

Act as E-Governance nodal officer for handling day to day information requirements for UDHD.

Adonis Electronics Pvt. Ltd., Jamshedpur

September 2006 to July 2012.

Group Leader (Wipro & DELL)


Responsible for all escalation related with Dell and Wipro Services at Jharkhand.

Responsible for all Engineer performance and customer feedback.

Preparing daily workloads for staff & coordinating the daily allocation of work.

Motivating the team to achieve high standards and KPI targets.

Handling new client enquiries and acting as the face of the business.

Dealing with and resolving problems and issues which arise.

Mentoring and training up junior and new staff.

Monitoring & reporting on standards & performance targets.

Arranging & chairing weekly team meetings, focusing on targets & achievements.

Implementing new initiatives.

Involved in the recruitment of new staff

Ensuring all administrative and IT records are entered and updated correctly.


Honors Post Graduate Diploma in Computer Hardware and Network Technology Certification from Indian Institute of Hardware Technology, Ltd. (Nov 2000 – Aug 2002).

MCP Certified.


Master of Business Administrator (MBA) from Sikkim Manipal University (2008-2010) with 77%

Bachelor of Arts from Magadh University (1998-2003) with 52%

Isc (Math) from B.I.E.C. Patna (1998) with 50%

Matric from B.S.E.B. Patna (1996) with 50%


“Call Smart”- Pronunciation and speech improvement Certification from STG International Ltd, Jamshedpur


Operating Systems




MS-DOS, Windows 9x, Xp, 2K

Microsoft Netware, TCP/IP, DNS, DHCP

PC Peripherals & Networking

MS Office-2010 (Word, Excel, PowerPoint)


Was an sponsorship committee of “SPANDAN-2009”- Annual Function of GIIT(MBA institute) at XLRI Jamshedpur & awarded by Best Management Committee.


Date of Birth : 25th January 1982

Marital status : Married

Sex : Male

Nationality : Indian

Language Known : English & Hindi


I do hereby declare that all the statements furnished above are true to the best of my knowledge and belief.

Ravi Ranjan Kumar

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