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Digital Marketing Social Media

Location:
Delhi, India
Salary:
20000
Posted:
December 29, 2020

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Resume:

Saurabh Rastogi

+91-817*******, +91-958*******

adi0ul@r.postjobfree.com

***, ****** **.*, ***** Nagar, Shahdara, Delhi-110032 Providing customer service to premium customers of FOODPAND and SWIGGY. Delight to Customer either on Chat, Call and Email in a positive light. Handling Social Media and App Review. Keeping records of customer interactions and actions taken, including–transactions, comments, inquiries and complaints. Experience

COMPANY : FOODPANDA

Designation : Operations Executive

Period : Aug. 2018 to Jan. 2019

COMPANY : KOCHAR INFOTECH

Designation : Operations Executive

Period : Apr. 2019 to July 2020

ROLES & RESPONSIBILITIES

• Responsible for Attrition, Shrinkage and other Clients targets, should be meet in a particular month.

• Conducted sessions to make agents aware of the process day to day updates and monitor them to make sure that they are adhering to them.

• Train new hires and up skill them to increase the productivity and the rebuttals on how to please the customer within the business limitations.

• Sharing regular feedback to the advisors who are not meeting the process delivarables.

• Taking care of other LOB in the absence of TL.

• Providing Support with PAN India Customers.

TECHNICAL SKILLS and CORE STRENGTHS

• Fundamental in Digital Marketing by GOOGLE

• Google Adwords by Linkedin

• Computer efficiency – MS Office, Diploma in Computer Software.

• Event Management- Skilled at supervising and

administering activities including planning, and utilization of resources

• Always open to new ideas, thoughts and flexible to changes.

• Problem solving and quick decision making.

Highlights

• Ability to achieve service

level goals and meet

operational deadlines

• Planning action plan to

deliver better numbers than

other sites and set target on

the basis as per client

requirements.

• Leading, monitoring and

training team members to

ensure quality in Customer

Service Operations and

meeting targets on daily

basis.

Education

• 10th Passed.

• 12th Passed.

• B.Com (Result Awaited)

Hobbies

• Playing football

• Listening to Music

• Traveling

• Photography



Contact this candidate