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Front Office Sales

Location:
Chennai, Tamil Nadu, India
Posted:
December 29, 2020

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Resume:

B.Srilekha

No. **/**, Nehru Nagar, Panchali Amman Koil Street, Arumbakkam, Chennai – 600 102

Mobile No- 988-***-**** / 882-***-****

Email-ID- adi0pb@r.postjobfree.com

CAREER PROFILE SUMMARY

MBA and a Versatile HR Professional in a leading FMCG experienced in Commercial, administrative

& secretarial activities, with overall 10 years Experience in HR(Payroll, Appraisal, post recruitment, compensation and benefit, MIS reports on all hr activities viz manpower, productivity, overtime, absenteeism, attrition), Commercial( sales / purchase orders, invoice, pricing, MIS ), started career as Secretary, Front Office Executive, Customer-Service, Medical Record Technician HR SKILLS

HR Department Startup

Orientation & On-Boarding

Staff Recruitment &

Retention

Performance Management

SAP Technologies

ISO Co-Ordinator

PROFESSIONAL EXPERIENCE

NATIONAL CONTRACTING COMPANY INDIA PRIVATE LIMITED: April 2019 to till date National contracting company is the branch office of Rezayat Group of Companies, an established Saudi Arabian group companywith over thirty years of operational and technical experience in the power, petrochemicals, oil & gas and refinery sectors. NCC undertakesmajor lump sum projects in engineering, procurement and construction. Desg: Officer II – HR

HR Generalist

Recruitment - (India)

Induction - (India)

Payroll Process - (India, KSA, Oman, Qatar,UAE & Africa)

Separation & Exit - (India, KSA, Oman, Qatar,UAE & Africa) Pre & Post Recruitment

Responsible of the entire recruitment process, which includes short listing applications, conducting interview at the initial level and coordinating interview for final selection. The process also includes dealing with various types of recruitment sources such as job portals, placement Agencies and Newspapers.

Timely release of list of all open positions at the unit to all employees for inviting internal applications as well as referrals from outside.

Issue the letter of intent to selected candidates

Complete all the joining formalities of the new joiner in a timely and accurate manner.

Coordinate with the Bank, for opening of Bank Account of the new joiner. Induction

1. Organizing Induction Program for the on-board employees. Payroll Processing:

Processing Salary for Junior and Senior grade Employees working in India and sites KSA, Oman, Qatar, UAE and Africa.

Settlement:

Processing Leave and Exit Setlement for Junior and Senior Grade Employees working in India and Sites KSA, Oman, Qatar, UAE and Africa.

Previous Experience:

1.Venkataewara Hospitals: October 2018 to Feb 2019 No.36A, Chamiers Road, Nandanam, Chennai - 35

Desg: Manager – HR

Recruitment:

Oversee the implementation of the entire recruitment process, which includes short listing applications, conducting interview at the initial level and coordinating interview for final selection. The process also includes dealing with various types of recruitment sources such as job portals, placement Agencies and Newspapers.

Timely release of list of all open positions at the unit to all employees for inviting internal applications as well as referrals from outside.

Ensure building & up keep of In house data bank of medical as well as non-medical profiles.

Issue the letter of intent to selected candidates; get the pre-employment and medical check-up done for the prospective employee

complete all the joining formalities of the new joinees in a timely and accurate manner.

Coordinate with the Bank, for opening of Bank Account of the new employee. Salary Administation

Oversee the smooth, accurate and timely processing of salary credits for all employees.

Oversee the preparation of salary inputs based upon attendance records.

Co-ordinate with Corporate Office/Outsourced Agency and Finance Department for timely salary processing

Co-ordinate for submission of tax declarations, saving’s proof of employees Training

Plan, Co-ordinate and Deliver the Induction program for new joiners

Prepare, propose, circulate and implement the Training calendar. Monitor the compliance to the calendar by all departments and escalate any deviation to the same.

Develop various training modules and delivery of those to different sections of employees

Identify training needs of employees

Oversee the training/summer placement/internships/projects undertaken by students from various professional colleges

Maintain training records and MIS for top management

Monitor compliance to the annual training budget Grievance

Oversee the preparation and issuance of letters like warning, termination, resignation acceptance, experience. Review and monitor the IR climate of the hospital unit and take corrective action as necessary.

Maintain discipline in the organization’s working. Take up disciplinary action in situation where required.

Conduct employee grievance resolution sessions on a periodic basis and ensure that all employee issues are resolved in a timely and satisfactory manner.

Performance Appraisal

Collect award/recognition inputs from the head for processing

Review and process performance appraisal forms

Maintain performance appraisal records

Review, track and distribute non-monetary award to employees. Full and Final Settlement

Initiate the full and final process for all exits and act as an integral part of the full and final settlement.

Coordinate with Finance Department for fast clearance and smooth exits. 2.Studio No.1 Media Management Pvt Ltd : March 2017 to October 2018

(Promotional Activities & Event Management)

Desg: Office Manager (HR & Admin)

Recruitment:

1. Expertise in end to end recruitment process.

2. Closed position by referrals, job portals and networking. Salary Administration

Oversee the smooth, accurate and timely of salary credits for all employees.

Oversee the preparation of salary inputs based upon attendance records. Grievance

1. Maintain discipline in the organization’s working. Take up disciplinary action in situation where required.

Full and Final Settlement

Initiate the full and final process for all exits and act as an integral part of the full and final settlement. Other Responsibilities:

1. Processing Employees TA Bills

2. Handling Petty Cash

3. MIS Preparation

4. Coordination for Events (Parties, Wedding, Decoration at Hotels, etc) 5. Responsible for purchase for company (Events)

6. Maintaining clients details

7. Payment follow up with clients

8. Responsible for raising Invoice against customer. 9. Preparation of budget for each event.

10. Maintain and control all administrative activities. 3.HATSUN AGRO PRODUCT LTD :Sep 2008 – March 2017

( Milk & Milk Products)

Desg: Officer - HR, (June 2011 to March 2017)

HR Generalist

Recruitment

Induction

Performance Appraisal

Payroll Process

Compensation & Benefits

Training

Grievance

Separation & Exit

ISO Documentation

HRMIS preparation

Pre & Post Recruitment

Responsible of the entire recruitment process, which includes short listing applications, conducting interview at the initial level and coordinating interview for final selection. The process also includes dealing with various types of recruitment sources such as job portals, placement Agencies and Newspapers.

Timely release of list of all open positions at the unit to all employees for inviting internal applications as well as referrals from outside.

Issue the letter of intent to selected candidates

Complete all the joining formalities of the new joiner in a timely and accurate manner.

Coordinate with the Bank, for opening of Bank Account of the new joiner. Induction

2. Organizing Induction Program for the on-board employees. Performance appraisal

1. Handling end to end Appraisal Process

2. Regular interaction with BPO’s to complete the Appraisal process on time 3. Execution and Preparation of compensation & Benefits revisions. 4. Monitor the training recommendation, consolidate the same for further review and execution 5. Collect award/recognition inputs from the head for processing 6. Maintain performance appraisal records

7. Review, track and distribute non-monetary award to employees. Payroll

1. Handling entire payroll processes form time office to disbursement including the field force and across the facilities located by using SAP Payroll module 2. Co-ordinate for submission of tax declarations, saving’s proof of employees Compensation & Benefits

1. Co-ordinated for Compensation survey with similar industries. Training

Prepare, propose, circulate and implement the Training calendar. Monitor the compliance to the calendar by all departments and escalate any deviation to the same.

Develop various training modules and delivery of those to different sections of employees

Identify training needs of employees

Oversee the training/summer placement/internships/projects undertaken by students from various professional colleges

Maintain training records and MIS for top management

Monitor compliance to the annual training budget Grievance

1. Oversee the preparation and issuance of letters like warning, termination, resignation acceptance, experience. Review and monitor the IR climate of the organisation and take corrective action as necessary.

2. Maintain discipline in the organization’s working. Take up disciplinary action in situation where required.

3. Conduct employee grievance resolution sessions on a periodic basis and ensure that all employee issues are resolved in a timely and satisfactory manner. Separation & Exit

1. Facilitate separation of both Voluntary & Forced exits. 2. Preparing full and final settlement for the resigned employees and Interact with the Finance Team on timely settlement of full & final Amounts. MIS Preparation

1. Prepare & Collate HRMIS and same to be submitted to the Management on a monthly basis.

ISO Documentation

1. Close supervise and co-ordinate with the ISO Process owners and assist MR to organize the various audit to ensure the final audit to be NIL ‘NC’. 2. Prepare and organize Internal Audit schedule and conduct the same once in three months. 3. Arranging MRM once in 6 months and Record of same maintained as per ISO requirement. HATSUN AGRO PRODUCT LTD

Asst. SalesAdmin (Commercial): (Jan 2010 – May 2011)

Worked in Dairy Ingredients Division of Hatsun Agro Product Ltd.

Monitoring the stock status at Factories.

Moving stock to various Depot (all over India) from factory as per the requirement received from Marketing Department

Giving Instruction to Commercial team at factory for Direct Sales (Bulk Sales)

Coordinating with QC, Logistic, Commercial and Stores.

Material Dispatch Release Note will be released in SAP after ensuring the Quantity and Quality of stock.

Communications with customer regarding dispatch detail, payment, C form follow up etc.

Solving customer complaints & Planning for Transportation (both customer and internal stock transfers).

Tracking of Vehicle (Dispatched material)

Handling data of Sales, Purchase Order and Pricing and preparing MIS Reports. HATSUN AGRO PRODUCT LTD

Front Office Executive: (Sept 2008 –Dec 2009)

4.JAYA EYE CARE CLINIC:

Desg: Secretary :(03.01.2008 to 06.09.2008)

Job Profile:

Giving appointment to Sales Representatives and other customer.

Maintaining statistical data of Hospital and assist in Research study

Maintaining schedules –Surgery, Meeting etc

Drafting letters, referring other Doctors, Surgeons, Researchers & Other customers.

Preparing Medical Certificate for the Patients.

Self Correspondence.

5.M.V. HOSPITAL FOR DIABETES

Desg: OP Co-coordinator (June 2002 to Dec 2007)

Job Profile:

Managing front office

Preparing Medical Certificate for the Patients.

Maintaining Records of In & Out Patient

Preparing statistical Reports of Hospital.

Handling and processing the Insurance.

Providing and maintaining data for Research.

6.PHILIPHS SERVICE CENTER

Desg: Front Office Executive (03.08.2001 to May 2002) Job Profile:

working with team members to understand their goals and objectives and provide solutions that meet or exceed customer expectations.

Attending Phone calls, recording complaints against product from the customer in the system.

Corresponding & Communicating with customers for receipt of instruments, repair status, order approval, dispatch of instruments & payment reminders and acknowledgement receipt. Maintain Inventory data for service.

Forwarding the received complaint by checking the Grantee card or required document against Electronic product with the received complaints and segregate them area wise and according to priority to the technical department for further process.

Feedback from the technician and from the customer against complaint will be entered into the system and close the file if the complaint is rectified or it will be carried for further process.

Handling Billing section and Follow up for the payment with customer. EDUCATION & CERTIFICATIONS

University of Madras, Chennai

Master of Business Administration –Dec 2013 (Human resource)

University of Madras, Chennai

B.Com -May-2000

Typewriting - English Higher, Tamil Lower

Shorthand – English Lower

Computer Skills:

SAP applications

MS Office (Word, Excel, PowerPoint, Access, Outlook) PERSONAL DETAIL

Name : Srilekha.B

Husband’s Name : Sunil Kumar.N.R

Date of Birth : 07.12.1977

Language Proficiency : Malayalam, English & Tamil

DECLARATION

I hereby confirm that the above-mentioned statements and information are true and correct to the best of my knowledge and belief.

Srilekha.B



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