SF SAMANTHA FRANCIS
Enthusiastic Human Resource Professional with years of experience eager to contribute to team success through hard work, attention to detail and excellent organizational skills. A leader with commitment to collaboration, clear understanding of Jamaica Labour Laws and Human Resource Management skills, Motivated to learn, grow and excel.
SKILLS Recruitment / Human Resources
Human resources processes
Human resources development
Ethical & Empathetic
Team work & Communication
Reliable & Accountable
Human Resources Management
Human resources procedures &
Human resources administration
Conflict Managemen &
Leadership & Team Building
Planning & Organizing
Work well under pressure
WORK HISTORY HUMAN RESOURCES ASSISTANT MANAGER 08/2020 to 11/2020 IBEX Global Jamaica St. Ann, Ocho Rios
Interact with Exempt and Non-Exempt employees (Operations, Training, Recruitment, Quality Assurance, Information Technology, Workforce, etc.) on a daily basis to ensure a successful partnership with all functions as it relates to Human Resources concerns. Assists Operations in ensuring safety policies and procedures are in place to ensure and safe work environment and assists in the facilitation of a safety committee according to designated guidelines.
Completes, manages and submits reports, summaries as directed by Human Resources Management.
Responsible for the completion of New Hire Orientation (NEO) virtually via zoom and all associated documentation, for all new employees. Partners with site management to ensure consistent administration of compensation items affecting the employee population such as new hires, promotions, transfers, demotions and terminations. Directs all employees to a supervisor and/or trainer when approached about any payroll, Epay concerns and assists in the escalation of such. Consults with managers and supervisors on employee relation issues while consistently adhering to all company policies and procedures. Utilizes detailed and accurate documentation practices in handling all employee relations matters
Schedule and conduct HR hearing via zoom meeting and conclude final verdict
Review all documented evidence before all HR disciplinary hearings Assists Operations in coordinating employee activities, special events/programs which develop teamwork, aid in retention, and creates a positive work environment.
Provides employees with an opportunity to address work-related problems in a discriminatory free and confidential environment, and serves as lead in conducting thorough and documented investigations of all employee concerns.
Coaches site management on the importance of consistency and compliance with company policies and applicable laws and regulations. Aids in the development of and maintains human resources forms to ensure consistent record keeping and data management for the HR function.
Provides coaching and direction to managers in all coaching to success efforts including but not limited to verbal conversations, corrective actions and separation of employment practices.
Ensure all procedures are followed in relation to Covid 19 protocols Daily follow up with staff on 14 days covid 19 quarantine and update the relevant folder on same
Oversees all administrative tasks related to the HR function including but not limited to HRIS and data entry, and maintenance of employee files. Walk the production floors to interact and get to know the agents and answer questions if any
Any other duties assigned
RECRUITMENT MANAGER 08/2019 to 07/2020
OCEAN BY H10 HOTELS Falmouth, Trelwany
Recruitment & Selection
Responsible for the process of recruitment and selection of personnel on time and according to the profiles established by the organization. Publications of vacancies on the relevant job sites, fulfilling the requested profiles.
Review and screen resumes
Interview of possible candidates to fill vacancies, update job description, refreence check
Conduct phone screening & skills assessment
Plan & organize job fairs
Host on-site and offsite job interviews
Application of general basic Psychometric tests and in programs for application, those required per position based on the profile. Coordinate with department manager to forecast future hiring needs Stay up to date on labour law legislations and inform managers about changes in regulations
Implement and develop various sourcing methods
Early Bird and/or Manager on duty once per month
Support in the coordination and organization of events for internal personnel, partners with local employment entities to facilitate large-scale recruitments.
Recruitment process (registration in the payroll system and follow-up with registration consistent with the Jamaican Labour Laws) Follow up on the information of the exit interviews, 90 days evaluation application
Coordination of various service modules for the staff, general attention to any need of a Host
Inventory and administration of Lockers, coordination, and realization of audits of Lockers
Follow up Health Cards and Food Handlers Permit
Participation in all group project
Coordinate the allocation of housing
Control of lease agreements
Control of the inventory in each room and follow-up on the maintenance of the same.
Inspections to the rooms, coordination of the cleaning of the corresponding RECRUITMENT COORDINATOR 05/2019 to 07/2019
Excellence Oyster Bay Hotels & Resorts Falmouth, Trelwany Review staff requisition forms submitted by department managers Check staffing system to confirm validity of staff requisition forms, Keep a log all valid staff requisition form
Review applications and short list employees for interview, contact and schedule applicants for interview
Acting recruitment & selection manager for two weeks while that individual was on vacation leave
Conducted both manager and coordinator duties for two weeks while both individuals were on leave
Conduct the application and interview session with selected applicants Update system with employees for orientation
Schedule second interviews with department managers Prepare employee job letter
Complete and submit orientation list to all relevant parties via email Attach the relevant staff requisition form to each successful applicant file Acting Recruitment & Selection Manager for two weeks while that person was on vacation leave
Other duties assigned from time to time
HUMAN RESOURCES MANAGER 12/2015 to 12/2018
The Ocho Rios Card Centre Limited & Mobile Electronic Services Limited St. Ann, Ocho Rios
Report directly to the Director
Maintain the work structure by updating job requirements and creating job descriptions for new and existing employees
Review and update the recruitment & selection process, conduct interviews and orientation sessions
Conduct exit interviews
Weekly payroll processing, employee compensation and benefits administration
Review & update various HR documents, create and maintain individual employee files
Maintain accurate records for employees (absenteeism, holiday requests, attendance, sick leave, departmental leave, etc)
Collaborate with the Director, Manager and/or Supervisors to implement strategies for improvement
Created manual filing system to maintain employee files, all hr and other company documents
Prepare all company letters of correspondents, liaison with the company's agents via email and/or telephone
Implement HR policies and procedures
Conduct quarterly and/or yearly performance evaluations Prepare employment contract for all new and existing employees Conduct employee feedback surveys, review and update employee recognition and reward program
Succession planning, Schedule specific training session for all members of staff based on their performance reviews
Monthly branch visits to all other five locations
Prepare and submit monthly branch reports to the Director on all six (6) locations
Conflict management and problem solving
Schedule yearly vacation and other leave
Coordinate community service projects
Assist with the redesign of the company's website
Arrange and conduct meetings (Supervisor's and general staff) Ensure proper function of equipment, arranging maintenance and repairs Inventory uniform inventory
Ensure compliance with Industrial Relations Law and Labour practices Ensure compliance with workplace rules, policies, and procedures Event planning- 3 events for the company's 10th anniversary in October 2016
Responsible for organizing office events (annually and other) Review and update disciplinary procedure in relation to Jamaica labour laws
Conduct disciplinary meetings/discussion and take the necessary disciplinary actions
Create procedural manual for all job title to facilitate efficient training process
Review and update of existing policies and procedures in relation to labour laws
Loan officer, Implement strategies to manage work related issues Other HR and administrative duties
HUMAN RESOURCE OFFICER 09/2015 to 11/2015
The Training & Recruitment Center St. Ann, Ocho Rios Conduct Interview Sessions, On boarding and orientation Conduct mini-training sessions, Assist with writing, developing and designing training program
Create procedural manual for the company's clients, Assist the company's clients in finding the right candidate for various job vacancies Prepare job description and task specification for new and existing employees
Create a new employee orientation process, Create interview evaluation forms
Create and maintain an inventory of stocks received Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations Prepare and maintain hr documents for the company's clients Performing day-to-day administrative tasks such as maintaining information files and processing paperwork
ADMINISTRATIVE ASSISTANT 07/2015 to 08/2015
King Alarm (Bahia Principe) St. Ann, Runaway Bay Performed various administrative duties and responsibilities CLERICAL ASSISTANT 07/2015 to 07/2015
UWI Open Campus St. Ann, Ocho Rios
Performed various administrative & clerical duties ADMINISTRATIVE ASSISTANT 07/2014 to 08/2014
UWI Open Campus (Brown's Town Site) St. Ann, Browns' Town Addressed customer inquiries regarding the company's products and services
Proofread documents, records, or other files to ensure accuracy Addressed customer complaints
Attend meetings to record minutes
Maintain a log for lunch daily so as to deduct from salary Maintain security officer's attendance records and time sheet Answer telephones to direct calls or provide information to clients Teaching Assistant for summer computer Course for high school students Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
Other administrative duties
RECEPTIONIST 02/2013 to 03/2013
Smith's Jamaica Limited Kingston, St. Andrew
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
Scheduled and confirmed appointments and meetings for the CEO Received and routed business correspondence to correct departments and staff members.
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices. Collected, sorted, distributed and sent mail and packages. Resolved customer problems and complaints
CUSTOMER SERVICE REPRESENTATIVE 07/2010 to 08/2010 Maxie Department Store St. Ann, Ocho Rios
Educated customers on promotions to enhance sales. Provided primary customer support to external customers in fast-paced environment.
Offered advice and assistance to customers, paying attention to special needs or wants.
Fielded customer questions regarding available merchandise, sales, current prices
Responded to customer requests for products, services and company information.
RECEPTIONIST 01/2010 to 05/2010
Myer's Fitness Center St. Ann, Ocho Rios
Monitored and screened visitors to verify accessibility to the gym Provided clerical support to company employees by copying, faxing and filing documents.
Welcomed all customers with friendly greeting, answered general questions
Resolved customer problems and complaints
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
EDUCATION BBA Human Resources Management 11/2014 University Of Technology, Kingston, Jamaica
ACCOMPLISHMENTS Ocean by H10 Hotels, Ocean Coral Spring: Create and implement the step by step recruitment & Selection process Implementation of various employee engagement activities Plan & Organize a back to school children treat for the community's children
Create all forms necessary towards an effective recruitment & selection process
E.g.: Staff requisition form, Pre-Screen form, Application form, reference check form, etc.
Create and implement the staff transportation bus schedule Plan and organize all events in aid of giving back to the surrounding community
The Ocho Rios Card Centre Limited:
A company lacking in organizational effectiveness, with no established HR practices, entered as the first ever HR Manager, built HR department from the ground up by:
Implement HR standards and compliance and implemented a performance management system
Created job description for all members of staff to ensure awareness of specific job duties
Created job requirements for all job title to ensure effective employee selection
Implemented policy and procedure to ensure resolution of conflict in a timely manner and to ensure fair, ethical disciplinary actions Plan and organize the company's 10th Anniversary, two separate events over the period of one weekend
Created a manual and electronic filing system to maintain employee files Update the performance evolution form for an unbiased performance evaluation
Created a Human Resource manual to ensure effective operation of the department
Created various HR forms to ensure proper documentation of information Review and updated the vacation leave schedule to ensure proper entitlement of vacation and other leave
Implemented the reward and recognition program
St. Ann Infirmary Walk /Run 2017
Sagicor Sigma Walk/Run 2017
Anti-Money Laundering & Financial Crimes Conference, Miami, April 5-7, 2017
LASCO Anti-Money Laundering and
Compliance Training 2017
LASCO Anti-Money Laundering and
Compliance Training 2016
Saint Ann Infirmary (Priory, St. Ann, Jamaica) Labour Day Project -2016 Basic Human Resource Management Skills Training 2016 Christian Boys Home (Kingston, Jamaica) Community Service Project
Human Resource Association of Jamaica HRMSAJ (University of Technology)- 2011
Deputy Manager Year Book Committee (University of Technology) 2012-2013
References Available Upon Request