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Medical Billing Service Representative

Louisville, KY
December 29, 2020

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Eveline Delgado


Huertas Junior College - Caguas, PR

A.D. Office Systems with Medical Billing


Multi-lingual (Fluent in English, Spanish, and American Sign Language)

Microsoft Office (Word, Excel, Outlook, Power Point, Publisher)

Professional Experience:

*Current – freelance Spanish/English translator for hospital services 2017 - 2020

Mortenson Dental Partners - Louisville, KY 2015 - 2016

Patient Services

Personally strived to delight patients and families by creating a kind, gracious, and caring environment

Ensured telephones are answered in a timely and professional fashion

Accurately scheduled and cancelled patient appointments and input correct patient data into Data Entry system to ensure manageable and profitable schedules for dentists and hygienists

Followed scheduling guidelines to insure manageable and profitable schedules for dentists and hygienists

Ensured all patient charts and ledgers are up to date with appropriate treatment information

Allstate Auto Insurance Office of Kevin J. Miles – Louisville, KY 2014 - 2015

Bilingual Customer Service

Checked to ensure that appropriate changes were made to resolve customers' problems

Prepared change of address records, and issue service discontinuance orders, using computers

Conferred with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints

Contacted customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments

Determined charges for services requested, collect deposits or payments

Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

Reviewed insurance policy terms in order to determine whether a particular loss is covered by insurance

Trover Solutions/Healthcare Recoveries – Louisville, KY 2007 - 2014

Bilingual Customer Service Representative

Consistently met and exceeded goals in a high-volume call center

Promptly answered over 100 calls per day from patients/attorneys/and provider's offices in both the English and Spanish language

Investigated and accurately documented well over 1800 files per month paying close attention to detail and quality assurance

Diligently returned voicemail messages regarding subrogation for healthcare insurance companies

Determined which events have subrogation potential and types the files

Analyzed ICD-9 codes

Atento Puerto Rico, Inc. – Puerto Rico 2004-2006


Successfully handled loans and credit card sales generating high profits

Translated for numerous English-speaking customers

Competently filled out applications to assist customers in their needs

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