Malcolm M. Tsung

**** ********** **.

Twinsburg, OH 44087

603-***-****

adhzbv@r.postjobfree.com

EXPERIENCE

Utica National Insurance, Remote-Director of Commercial Auto

April 2017 - PRESENT

● Accountability for the top- and bottom-line results for the country wide line of business for Commercial Auto with significant strategic importance and financial impact to the organization. This includes overall

responsibility for financial results as well as loss ratio, growth, retention, underwriting profit and legal

compliance for Commercial Auto

● Monitor performance and communicate product, pricing, underwriting philosophies, strategies and financial results to internal/external partners, as well as team members

● Partner with Marketing and Underwriting Operations to take calculated risks to help develop new business opportunities and extend current business in order to positively impact financial objectives and strategic plan

● Disciplined and structured thought leader; ability to understand customer needs, find new growth

opportunities and find profitability improvement

opportunities. Also, help lead change effectively by building commitment in a collaborative team

environment.

National Interstate, Richfield, OH- Commercial Auto Business Manager (Trucking and Public Auto)

Feb. 2016 - March 2017

● Drive improvement in loss ratio results for the auto line of business across the organization

● Practively identifies and eliminates issues and barriers to success

● Proposes new product enhancements that improve top and bottom line performance including branding material addressing loss ratio, best practices, and areas of growth opportunities

● Providing company wide and specific product managers on improving results commercial auto segments

SKILLS

An energetic, positive, and

dynamic manager

Strong agent/broker

relationship skills set

Underwriting, marketing,

and management skill set

Loves public speaking,

member of Toastmasters

International

Licenses/Designations

Chartered Property

Casualty Underwriter

(CPCU) Designation

Associate Underwriter

designation (AU)

Property & Casualty

Agent

Life & Disability Agent

Long-Term Care license

American Express

Financial Advisor- Series

7 (stock broker) and Series

65

(Financial Planner)

Commercial Driver’s

License B (CDL B/ 26,001

GVW or more)

Associate In Risk

Management

(ARM)- 301 in progress,

once completed will have

ARM designation

Liberty Mutual, Marlton, NJ & Boston, MA- Underwriting Consultant

Feb. 2011 - Feb 2016

● Develop external/internal working relationships to write profitable P & C (package) business and adhere to internal policies, procedures, and regulatory requirements

● Broker assignments- Marsh McLennan Agency, USI,

AmWins and Wells Fargo

● Assist underwriters across Commercial Insurance by increasing their level of analytic and technical

underwriting expertise.

● Wheels Underwriter/SME for Auto & Trucking. Reviewing referrals and responding to consults from the

underwriters. Wrote guidance papers

● Coordinate with different internal groups such as Product Management to update our obsolete forms/ cargo

worksheet, Risk Quality Assessment and Claims to give an in-depth response to

Northland Insurance (Travelers Ins.), Hartford, CT

-Account Executive

April 2007 to Feb. 2011

● Managed a profitable book of $35 million and a diverse agency plant in the Midwest and Northeast, represented the company in truck and limo shows across the nation

(2008, 2009 and 2010). Strong agent/broker relationship skills. Trade shows (GATS & Mid-America Truck

show) Wheels Underwriter -Trucking and Public Auto

● Instrumental in helping write profitable business: dump truck committee to develop black box

● approach, developed Sells Sheet- competitor/coverage difference and technology committee to

● implemented work from home initiative (Collaboration with units, Product life cycle)

● Facilitate a nationwide training session and rollout of Northland online quoting system.

● Leveraged accounts by writing GL & WC lines and achieved incentive goals annually

EDUCATION

University of Hartford, West Hartford, CT- Master’s in Business Administration (MBA) 2008 - 2010 GPA - 3.80 Sigma Alpa Phi NASC Honor Society

Gonzaga University, Spokane, WA-Bachelor of Science (BS) in Business Administration

1991-1994 GPA 3.54 for Major- International Business and Minor- Marketing Completed degree within 3 years

Father Duenas Memorial High School, Mangilao, GUAM USA LANGUAGES

Mandarin, Taiwanese,

Japanese

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