EDUCATION

Cornell University SC Johnson College of Business 2015 - 2019

Bachelor of Science in Hotel Administration – Cumulative GPA: 3.80

Honors & Activities: Amazon Student Scholar, Meinig Family Cornell National Scholar, Boy Scouts of America (Eagle Scout), Delta Sigma Pi Professional Fraternity (Vice President of Chapter Operations), Cornell Undergraduate Asia Business Society (Mentor) PROFESSIONAL EXPERIENCE

Deloitte Consulting Strategy & Operations Business Analyst, New York, NY 2019 - Present Product Strategy – Fintech SaaS Startup

Executed digital transformation journey for a F500 bank to revamp their B2B client onboarding process, managing the delivery of a minimum viable product with 73 features / functionalities to be used by 70+ active users across 9 personas

Conducted client interviews to understand process pain points and business needs/goals to deliver product enhancements

Defined and implemented a unified product vision and strategy based on customer, regulatory, and business needs

Documented user stories and process flows in Agile environment, working closely with developers and UX designers

Generated and cleaned sample mock data to simulate product configuration process, automating 35% of onboarding process Customer Experience Strategy – Large Payments Company

Assessed and mapped current state assessment of client’s corporate customer data setup and maintenance process to decode the teams, processes, pain points, and systems involved within a complex matrix of products, business segments, global markets

Conducted 40+ stakeholder interviews and developed process maps to thematize pain points and drive recommendations

Developed solutions to transform client’s customer data management, working closely with the multiple departments (business, technology, compliance, etc.) to improve system capabilities, data governance, quality controls, and process ownership

Gained CxO leadership buy-in to implement recommendations, projected to decrease P&L variance by $7.5mm, increase timely payments by nearly 6%, reduce process waste by roughly 40%, and eliminate operational risk events and data breaches Advertising Market Study – Telecom, Media, Entertainment (TME)

Drove thought leadership in advertising and content strategy to help clients monetize Direct-to-Consumer/FCM offerings

Articulated Deloitte’s point of view on the streaming wars, ad content monetization, shifting trends in the Advertising industry

Synthesized COVID’s business impact on the TME practice and present the weekly findings to the national industry sector lead

Advised TME cabinet partners on growth strategies, instigating 3 client conversations with F500 advertising/publishing clients Social Business Consulting Executive Director, Ithaca, NY 2015 - 2019

Managed 30+ analysts and project managers weekly, to consult pro-bono for local and international socially driven companies

Formed an expansion, design, and marketing strategy for the Be Inclusive mobile app to penetrate the US market by Fall 2020

Increased savings, security, and inventory/design capacity for Atayne by evaluating multifront e-commerce platform alternatives

Developed a successful business case for Anabel’s Grocery to be funded, identifying 30% of target market to be food insecure

Conducted detailed analysis of focus group and survey data to perform major overhaul of ModernGuild’s online user interphase

Examined financial feasibility and ran quantitative and qualitative analysis for the American Red Cross to start a new museum Procter & Gamble Digital Strategy Intern (Received Return Offer), Cincinnati, OH 2018 - 2018

Formulated digital engagement process to drive category growth and customer reach through wholesaler’s technical capabilities

Developed a functional assessment model to evaluate and grade the e-commerce platforms of 4 P&G wholesale distributors

Transformed the digital platforms of 3 regional suppliers and secured native banner ads, driving $17k (+76%) in monthly sales

Performed assortment analysis for an online retailer, with the optimal SKU portfolio delivering $395k (3.5x) in incremental sales

Created a playbook (compilation of training, tools, resources) to be utilized by P&G management for future digital engagements EverCare Medical Foundation Co-Founder & Chief Executive Officer, Dallas, TX 2013 - 2017

Founded a non-profit organization that donates clinical supplies and medical technologies to hospitals in developing countries

Generated $9k in funds by selling first-aid kits, winning 7 startup competitions, and raising donations on evercaremedical.org

Partnered with Walmart to develop a personalized first-aid kit comprised of medicine and medical supplies for college students

Managed over 60 student volunteers who participated in the weekly board meetings, general assemblies, and fundraising events

Executed a partnership with Zenisoft LLC to design and implement a proprietary electronic health record system in Venezuela ADDITIONAL

Technical Skills: Microsoft Office (Excel, PowerPoint, & Word), Visio, Tableau, JIRA, Lucidchart Interests: Certified Yoga Teacher, Meditation, Cliff Diving, Poetry, Squash, Film, Screenwriting ARUN YAGNAMURTHY

360 W 34th APT 9G, New York, NY 10001

adhz9v@r.postjobfree.com 214-***-****

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