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CURRICULUM VITAE

CH. Keerthi Priyanka

Mob:+971-*********

Email: adhywr@r.postjobfree.com

Seeking an innovative atmosphere where knowledge and experience can be gained. Looking for a good position in a well esteemed organization that allows the growth of my skill & ability, giving me stability of work.

Bachelors of Commerce from MVR Degree College, Visakhapatnam with 64 % in the year 2008. TOTAL EXPERIENCES : 13 Years

02 Years worked as Sr. Sales Executive in Aeromarine Private Limited, Visakhapatnam.

02 Years worked as Customer Relation Executive in SHM Shipcare, Visakhapatnam.

02 Years as a Customer Care Executive in Ecom Express Pvt ltd, Visakhapatnam

03 Year Experience in Quality Controller, HDFC Insurance, IBM Daksh, Visakhapatnam.

04 Years’ Experience in Customer Care Executive for Airtel Process, IBM Daksh, Visakhapatnam. 01. Sr. Sales Executive – (02 Years):

Company : Aeromarine PVT Ltd, Visakhapatnam

Duration : July 2019 – Oct 2020

Job Responsibilities:

• Contacting potential clients to establish rapport and arrange meetings.

• Increasing the value of current customers while attracting new ones.

• Developing quotes and proposals for clients.

• Developing goals for the development team and business growth and ensuring they are met.

• Researching organizations and individuals to find new opportunities.

• Attending conferences, meetings, and industry events.

• Promote the company’s products/services addressing or predicting clients’ objectives.

• Build long-term relationships with new and existing customers

• Keep records of sales, revenue, invoices etc.

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02. Customer Relations Executive- (02Years):

Company : SHM Shipcare, Visakhapatnam

Duration: Dec 2017 – July 2019

Job Responsibilities:

• Has developed relationship strategies and programs that produce business value and favorable customer experience.

• Focus on quality, pricing and product differentiation based on their understanding of the customer environment, including customer influences, decision-makers and business challenges.

• Hard worked with sales manager to achieve budgeted sales targets within specified deadlines.

• Able to tolerate stress – Has the ability to work under pressure and a combination of leadership and customer - facing skills for job effectiveness.

• Comfortable with interacting in both one-on-one group sittings, leading teams and liaising with different levels of management.

• Has Computer literacy and proficiency with office productivity applications, such as Microsoft Word, Excel and PowerPoint.

• The target is to respond efficiently to customer inquiries and maintain high customer satisfaction. 03.Customer Relations Executive-(02Years):

Company: Ecom Express Pvt. Ltd, Visakhapatnam

Duration : Jun 2015 – Feb 2017

Job Responsibilities:

• Report need be followed

• No Tele-Calling Report follow NDR – EEPL (Spl – back dated calling)

• RAD/Committed shipments have to follow up with concern Dc’s Head/Cluster head till it gets OFD on the same day

• High Ageing at DC’s – FIFO method has to follow with DC’s and Cluster head which has to OFD on the same day without any delay..

• No INFO – Cases has to clear on priority basis

• RTO/RTS – High Ageing RTS/RTO shipments which will be share by AO CS’s has to follow up and get them close on the same day if not need to updated with customer instructions comments in EEPL what could be the reason for not processing RTO/RTS.

• RVP Cases – Need to check the Dashboard or need to refer RVP report on daily bases and ensure RVP are assigned on the same day.

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04. Quality Auditor – (03 Years)

Company: HDFC Life Insurance in IBM Daksh, Visakhapatnam Duration : Feb 2011 – Jan 2014

Job Responsibilities:

• This being a Non Voice process we used to process cases in a system called Pinnacle.

• Auditing the calls of CSR giving feedback, client calls on 1 with each csr on their calls,

• Scrutinization of Policy documents for Underwriting and Non Underwriting proposals through Wonders and authenticate the same in Pinnacle.

• Ensuring timely, systematic and accurate processing of transactions for the Operations Section.

• Analyzing the validity of the proofs given by the customer.

• IF the proofs or the documents given by the customers are not as per the companies requirement then to raise further requirements.

• Checking of all details filled in by the customers as per the documents provided and to check whether there are no mistakes or for any Loop holes.

• Converting a case if all of the documents or related requirements are fulfilled.

• Doing a complete scrutiny so that there are lesser number of customer complaints and optimum customer satisfaction.

• Keeping a track of daily MIS (no of applications processed on a daily basis).

• Processing cases in a systemized manner so that Quality and Quantity go hand in hand. Error Queue :-

• Processing Error Queue Cases.

• Analyzing and rectifying the error’s made by other resources while processing cases.

• Keeping a track of the cases which come into the error queue daily and highlighting the same to the authorities.

• Analyzing the system issue cases and checking of the same until they are resolved. Data Entry :-

• Processing data entry as well for the cases which flow into pinnacle for the QC 2 team.

• Doing the quality check at the base level (i.e. Data Entry) so that the cases can get released within TAT

(Turnaround Time).

• Maintaining the Quality for the data entry to the maximum extent.

• Playing a role of a team player and being flexible enough to continue all three level’s at the same time. 05. Customer Care Executive- (04 Years)

Company : Airtel from IBM Daksh, Visakhapatnam

Duration : July’ 2008 – Feb’ 2011

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Job Responsibilities:

• This was an inbound process where we used to take calls of the inbound callers (customers).

• Taking all types of inbound calls which were divided into three main types QRC.

• Handling Customer queries with ease.

• Giving end to end results to irate customers.

• Keeping quality and quantity go hand in hand.

• Making all Customer queries to resolve within time.

• Outstanding communication and interpersonal skills

• Excellent time management and organizational skills

• Persuasive, emphatic with good problem solving skills

• Ability to deal with external and internal customer support in a professional manner

• Quick learner, detail oriented and ability to adapt to new processes in limited time frame

• Multi-tasking skills and ability to work under pressure

• National skills registry ID card (Regd No. 751*********), An initiative of NAASSCOM

• To exceed the expectations of the organization and achieve customer satisfaction

• To contribute my customer service skills in solving complex customer problems

• Name : Keerthi Priyanka Chintalapudi

• Husband Name : K Ravi Kiran

• Date of Birth : 2nd Feb 1987

• Passport No : H6433987

• Mail ID : adhywr@r.postjobfree.com

• Languages Know : English, Hindi and Telugu

• Mobile No : +971-*********

(CH. KEERTHI PRIYANKA)

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