Dawn L. Benton

931-***-****

adhyo8@r.postjobfree.com

Twenty-five years of experience as an Executive Administrator. Outstanding organization skills and detail oriented with experience in accounts receivable/payable, collections, customer service, data entry, multiple phone line, and complete office support. Able to flourish under tight deadlines, assure accuracy, self-motivated, proficient in fast-paced environment, and able to multi-task. A team player willing and able to learn new skills quickly and is dedicated, conscientious, and reliable. In 2010, I received my Alabama Pharmacy Technician License. In September 2019, I passed the National Certified Pharmacy Technician Exam.

Star Discount Pharmacy March 2016 - Current

December 2010 – November 2013

Pharmacy Technician: Very fast-paced pharmacy processing 900 to 1,100 prescriptions per day. Dispense and package medications under the direction of the on-duty pharmacist. Receive and store incoming inventory, verify quantities against invoices, and check for outdated medications. Maintain inventory levels working with a daily budget and purchasing from many different suppliers with professional guidance from the pharmacists. Communicate with healthcare providers and insurance companies by email, fax, and telephone. Perform clerical tasks maintaining prescription records, composing letters, and preparing insurance claim forms. Assist in resolving patient concerns and complaints, answer phones, stock shelves, and operate cash registers. Second job is working in the Star Specialty department proofreading special patient documents, scanning to upload them into two different computer programs, and filing in the patient files.

Wesco International Inc. November 2013 – March 2016

Branch Operations Administrator: Oversaw all administrative personnel and internal functions. Showed strong leadership to assigned staff to meet and optimize established levels of business. Monitored and maintained the operational performance of a group of branch operations. Controlled the branch assets—inventory, receivables, and payables to maximize bottom line performance, reduce carry costs. Ensured the branch was audit complaint for 18 different divisions—ready for an inspection at any given time. Analyzed WESNET reports to identify potential operational deficiencies and take corrective actions. Conducted inventory control procedures, including purchasing stock/special order items, maintaining inventory files, reconciling inventory accounts, coordinating inventory returns/repairs to inventory. Monitored operating expenses and return material authorization/credit memo processes, including credit to the proper suppliers and customers. Researched tax and freight claims; ran credit memo; worked with financial services to clear claims. Compiled a variety of monthly reports for head office, generated time cards, and ran various reports for daily activity.

Covenant Health Center July 2012 – November 2013

Custodian of Records: Supervised two clerks and oversaw records on 2,300 active, with an additional 10,000 in the archives. Daily duties: reviewed all faxes for the facility and disbursed them accordingly. Compiled, processed, and maintained medical records of seven divisions of the center in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements. Processed, maintained, compiled, and reported information for requirements and standards in a manner consistent with the industry. Was authorized to make copies of records in my possession and then provided a certification to the requesting party that the records are authentic.

Gander Mountain July 2009 – April 2011

Frontend Clerk responsibilities: Cashier, answered phone calls, ordered stock, stocked shelves, greeted customers, customer service (resolved any complaints and referred all other complaints to the administrator), and verified time and attendance records for Management. Balanced daily totals to equal the day’s deposits. Maintained a running balance in the safe at all times to ensure that we had the proper cash flow for daily business. Customer Care trainer for all new employees, “How to Properly Listen to the Customers.”

References:

Mike Oddo: Supervisor Pharmacist 256-***-****

Stacey Wilson Pharmacist 256-***-****

Scarlett Mathews Friend: 256-***-****

Gabriella Helix Friend: 256-***-****