Objective: To enhance my skills so that I may be able to utilize them while maximizing my growth potential.

Skills / Experience

**-** ***

Extraordinary Team Player

13+ Call Center Experience

Proficient Maintenance of Reporting and Data

Intrapersonal skills

23 + Years Customer Service

3+ Years Interviewing Experience

Extremely Reliable

Excel and Power Point Efficient

Extremely Reliable

Efficient Investment Trainer

Microsoft Word Document Proficient

7+ Years Leadership Experience

Employment History

Teleperformance USA

Call Center Supervisor and Life & Investments Trainer

11/2017 - Present

Assistance provided to ACCM for various tasks

Great Attendance

Provided efficient training environment utilizing different teaching methods

Conducted superb training of software and products to trainees

Exceptional training of Call Center Call flow through implementation of roll plays, self-discovery

Provided superb tools for success on Investment calls

Implemented teach backs to ensure product knowledgeability

Daily Attendance Audit to ensure punctuality

Extremely knowledgeable in IRA and Non IRA / Brokerage Accounts / Mutual Funds

Knowledgeable in Tax Documents related to IRA and Non IRA Accounts

Teleperformance USA

Call Center Supervisor, Life & Investments

05/2017 - Present

Proficient Daily Metric Audits

Efficient QA monitoring

Extraordinary Follow Up

Excellent Presentations for Various Meetings

Amazing Team Player

Extremely Product Knowledgeable

Conduction of Second Interview Processes

Providing Exceptional Coaching for Employee Improvements

Implementation of Team Meetings/ Strategies/Action Plans

Superb De-escalation Skills

Assistance provided to ACCM for various tasks

Inbound Calls

Great Attendance

Implementation of Referral Improvements

Assumed role of ACCM when needed

Teleperformance USA

Call Center Supervisor, Deposits

03/2016 – 05/2017

Proficient Daily Metric Audits

Efficient QA monitoring

Extraordinary Follow Up

Excellent Presentations for Various Meetings

Amazing Team Player

Extremely Product Knowledgeable

Conduction of Second Interview Processes

Providing Exceptional Coaching for Employee Improvements

Implementation of Team Meetings/ Strategies/Action Plans

Superb De-escalation Skills

Assistance provided to ACCM for various tasks

Inbound Calls

Great Attendance

Teleperformance USA

Call Center Supervisor, Mortgage

01/2015 – 03/2016

Excellent Assistance in Departmental Launch

Efficient QA monitoring

Extraordinary Follow Up

Excellent Presentations for Various Meetings

Amazing Team Player

Conduction of Second Interview Processes

Providing Exceptional Coaching for Employee Improvements

Implementation of Team Meetings/ Strategies/Action Plans

Superb De-escalation Skills

Inbound Calls

Prompt Schedule /Day Off Request Processing

Efficient Time Adjustment Submissions

Extremely Product Knowledgeable

Assistance provided to ACCM for various tasks

Teleperformance USA

Call Center MSR, Life & Health

10/2014 – 01/2015

Excellent Language / Communication Skills

Excellent Attendance

Superb Metrics

Amazing De-escalation Skills

Assistance Provided to Supervisors

Extremely Product Knowledgeable

Inbound Calls

Responsible for Quality of Calls

References: Available Upon Request

Contact this candidate