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Brian Tsao

**** ******** ***** **, ***** Land, TX, 77479

(832) 834 – 9830

adhx76@r.postjobfree.com

Objective:

Profile:

Seeking an IT job in a challenging and rewarding environment. Experienced IT professional offering a strong academic background in computer programming combined with years of experience as a help-desk analyst. Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues. Master of Science, Electrical Engineering – Telecommunications Education:

Boston University, MA

Bachelor of Science, Electrical Engineering

National Taipei Institute of Technology, Taiwan

IT-Related Experience:

IT Consultant Oct 2014 – Current

New Era Life Insurance Company, Nanjing, China / Houston, TX Data/Voice Administrator of Cisco VPN, RDP, Avaya IP Office phone systems Designed and set up Client Server Environments as an IBM AS/400 iSeries Administrator, and AS/400 printing- Writer- configure and setup

Specialized in the following Microsoft Windows Operating Systems: Vista, 7, 8, 8.1, MS Server Managed and maintained up to 10 Production Novell Servers and Database Servers Set up customer services hunt group phone system, and remote IP phone-Softphone-system. Designed and setup Windows Virtual Machines to increase Server / PC performance IT Specialist – GTI Houston Nov 2015 – Nov 2020

SUTHERLAND GLOBAL, Houston, TX

Responsible for PC Image, deployment, maintenance, backup, and troubleshooting of computers

Installs, tests and maintains equipment such as computers, printers, software (WAN, LAN and local)

Installs and troubleshoots time/access management software

Assists in cabling and equipment layout and assists in maintenance of network closet to ensure that it continues to meet SGL standards

Implementing database in PC environment, including current inventories of software and hardware. Researches technological trends and advances. Assists in operation and maintenance of videoconferencing systems

Assists network administrators. Establishes security groups and access levels and adds users and devices to network as needed. Responsible for network email accounts Page 2 of 3

IT Specialist October 1996 – September 2014

New Era Life Insurance Company, Houston, TX

Data/Voice Administrator of Cisco VPN, RDP, Avaya IP Office phone systems Designed and set up Client Server Environments as an IBM AS/400 iSeries Administrator, and AS/400 printing- Writer- configure and setup

Managed up to 250 end user workstations and phone systems, in addition to providing more than 6 year oversea help desk support

Specialized in the following Microsoft Windows Operating Systems: Vista, 7, 8, 8.1, MS Server Managed and maintained up to 10 Production Novell Servers and Database Servers Provided Android operating system technical support Set up customer services hunt group phone system, telephone interview department recroding phone system, and remote IP phone-Softphone-system. Designed and setup Windows Virtual Machines to increase Server / PC performance Setup secure printing for Xerox / Minolta printers Coordinated D3 line connections with warm-site co-location center, T1 line connections with oversee office

System Engineer March 1995 – September 1996

C.Y. Industries, Houston, TX

Managed quality control in computer production and post-production Designed and implemented a debugger in RS-232 circuitry Marketed analyzing and development of computer industries Technical Support Engineer August 1994 – February 1995 Compaq Computers, Houston, TX

Provided network/desktop technical support

Maintained and serviced communication networks

Marketed new products to vendors through presentations Established T1 line connections and set up LAN services for new branch locations System Specialist February 1989 – July 1994

UTI Computers, Houston, TX

Built and repaired custom/brand name PCs

Established close relationships with customers

Firmware Engineer April 1988 – December 1988

Probe Technology, Santa Clara, CA

Managed the analog project of Probe-Card Analyzer

Used emulator and logic analyzer to debug and modify hardware Analyzed silicon waver (TI/IBM/NEC)

Product Engineer October 1982 – May 1986

OAK East Industries, Taipei, Taiwan

Designed the analog filter of Phase Lock Loop (PLL) circuitry Coordinated with Testing Engineers to design, modify, and maintain the CATV RF Converter Test Station

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Certification:

Software:

Languages:

CNE – Certified Novell / Netware Engineer

Microsoft Windows Operating systems, Microsoft Office, RPG, Java script English and Mandarin

Contact this candidate