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Security Officer Sales

Dubai, United Arab Emirates
November 17, 2020

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Personal Details

Name Muhammad Usama Riaz


Marital Status Married

Passport DA9910171

Nationality Pakistani

Mobile +971-*********

Career Objective

Seeking an Admin / Operations Position/ Sales/Office Coordinator

/Customer Services Officer/Teacher/Aviation Security Core Competencies In

Self-starter with innovative ideas, can do attitude and a +ive approach.

Strong ability to manage an office and teams independently.

Sound knowledge of Administrative / Operation tasks. Professional Experience ( Protection Unit) Aviation security Officer DXB Airport Aviation Security Officer

DXB Airport

Responsibilities include:

Responsible for controlling the access of contractors and outside visitors to the airport by screening and issuance of the security passes and visitors passes.

Checks the Belongings of the colleagues,visitors and contractors accessing and axiting the premises via the colleagues check point.

In an emergency situation,to notify concerned Government agencies(Police,Civil defense,Ambulance&CID,s) through the team leader.

Follows All related policies and Procedures related to the security and safety at all time.

Monitoring of the CCTV system,Fire alarm panel&emergency telephone,elevator control monitor and emergency light control monitor.

Carries out foot and vehicle patrols,access control,control of Keys,emergency response and Notification and public relations.

Safe custody of the lost and found items.

Controlling the accessto the main guestlift landing area. 2 P a g e

Adimac Abu Dhabi Merchant acquirer

Sharjah, UAE

Worked as Tele Caller.

Responsibilities include:

Monitor competitors' products or services and create selling strategies for own products or services.

Handle customer needs and requirements.

Maintaining customer’s satisfaction.

Ensure customer follow-up all the time

Handling problematic and annoyed customers & resolving client issues.

Respond to customer inquiries and resolve.

Refer customer needs or inquiries to appropriate departments like sales, marketing, administrative or other departments.

Assist and support sales, marketing or other departments in handling customer requests and needs.

Standard chartered bank

Islamabad Pakistan

Aug 2013 - July 2014

Worked as Tele Recovery Officer.

Responsibilities include:

To contact customers through calls who owe money to the bank and get the amount recovered.

To keep a constant follow up with customers

To manage and control all matters relating to delinquent CB accounts (Unsecured, Secured & Staff Loans) by constantly executing collection & recovery procedures and ensuring appropriate actions are taken to ensure full recovery.

Ensures remedial action is taken when required to keep performance in line with business objectives.

Perform administrative work or other job functions related to collections and recoveries.

To monitor accounts daily in the allocated queues and effectively utilize SCB's collections systems in line with approved recovery strategy.

PTCL Contact Centre Islamabad


July 2012 – March 2013

Worked as Quality Assurance Executive.

Responsibilities include:

Function as versatile team player with ability to quickly access, comprehend, monitor and calls scenarios, customer groups, and product type.

MIS co-ordination.

PTCL Contact Centre Islamabad


Nov 2011 – July 2012

Worked as Flour Coordinator/Team Leader

Responsibilities include:

Responsible for new hiring with coordination of managers and concern department, Supervision of the floor and teams.

First point of contactforquality and reporting departments.

Dealing with Staff attendance and disciplinary issues.

Listen to Team members feedback and resolve their queries or conflicts.issuing warning and experience letters to the employees.

Motivate Team members.

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PTCL Contact Centre Islamabad


Nov 2009 – Nov 2011

Worked as Customer Service Executive.

Responsibilities include:

Manages the Client Services Coordinators (creates staff schedules, manages workflow, handles staffing and employee issues, enforces departmental policy and procedures, is a best practices example for Client Services Duties, etc.).

Maintaining client’s satisfaction.

Assure that staff is provided with proper training, instruction, tools, and methods to perform their jobs.

Handling problematic and annoyed customers & resolving client issues.

Win-Gate Public School Islamabad


Oct 2006 – Nov 2009

Computer Literacy

I am good in using information & communication Technology system such as CACS, C -400, CWX, EBBS, BNCC, CRM, TEKDIAL/X-LITE including Microsoft office applications etc.

Training & courses

D.G.R Training.

Fire&safty Training.

Sira License Holder From Dubai Police.

First Aid Training.

E.T.D Training.

Awards and Honors






Top Sales Performer.

Appreciation letters of “Best Performance in Sales". Achieved "Call of Fame" 2010 & 2011

Record V-Fone IVR (Nationwide).

Best teacher Award in 2009.

Educational & Pro Dev

Aviation Training university Dubai.

University of Faisalabad Pak

Federal Board of Faisalabad Pakistan,


Federal Board of Faisalabad Pakistan,


Aircraft protection Unit Training.

Masters Degree in the Subject of Education.





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