VANITHA RANGARAJ CSPO, CSM

***** ********** *****, ******, ** 75035 • Mobile: 901-***-**** • Email: adhv2e@r.postjobfree.com

OBJECTIVE

To obtain a leadership position within a reputable organization, that affords me the challenge to utilize my skills to their full potential.

SUMMARY OF QUALIFICATIONS

An experienced IT professional in Process Management, Quality Assurance, System testing and business acumen including:

Business Analysis ● Functional and Technical specifications ● Planning and estimating ● Time management ● Regression Testing/UAT ● iPPM (Integrated Project and Portfolio Management) ● Strong analytical and organizational skills ● Ability to interpret and apply practical solutions to business problems ● SDLC Methodology

Tools- Quality Center (ALM), WebdriverIO(IDE), Selenium, Cucumber, Jira, SharePoint, MS Office, MS Project, Smart Sheet, Bloomberg CMS(Content Management System),GraphQL, JAWS,aXe and Voice Over

WORK EXPERIENCE

Hilton Hotels Sept 2018 - April 2020 Carrollton, TX

Lead Software Quality Engineer- Customer Journey Brand and Property

With Hilton sun setting their old architecture and migrating to the new One Hero Web system, this included testing efforts such as:

●Test lead (manual and automation) for all Hilton hotels Brand and Property website within the Quality engineering department

●Engaging in re-platforming 6100 hotels where 5000+ hotels were migrated in less than 1 year delivering double digit growth

●Assisting in user story refinement, analysis on acceptance criteria according to the business needs- helping pod to break down user stories and provided size estimates for all testing required.

●Participating in all scrum meetings, daily standups and all scrum Events in the agile team

●Actively being involved in writing and executing manual test cases using Gherkin syntax (Feature Files) ensuring coverage on functional tests using cucumber/WebdriverIO framework, integration test, end to end testing, accessibility (A11Y)inclusive of JAWS,aXe, VoiceOver, Talk back, smoke testing and regression testing as needed covering all browsers and mobile applications

●Working with product and development / SDET team to understand unit test coverage and develop test strategy for efficiencies to assist code to get into production quickly

●Working closely with developers / SDETs to maintain automation and identify what should be automated and reviewed Pull Requests created by the team and provided feedback for any improvement if needed

Globe Life- Torchmark Corporation Sept 2017 – Sept 2018 McKinney, TX

Quality Assurance Customer Associate

Torchmark Corporation is headquartered in McKinney, TX Torchmark is a financial services holding company specializing in life and supplemental health insurance for middle-income Americans, marketed through multiple distribution channels including direct response and exclusive and independent insurance agencies

●Verify customer information-(HIPAA) for Globe Life Insurance, Globe Life Insurance Company of New York and United American insurance through the QAC(Quality Assurance Call) application

●Verify all data provided by customer in the QAC /QAC 2 application and send completed applications to underwriting department

●Provide quality monitoring and verify health information of applicants through the QAC application and GUFU (Globe Underwriting Follow up) application

●Provide customer support and help customers add on supplemental insurance, increase coverage for their policies

●Attended all meetings with supervisors and provided administrative support for customers as needed

Thomas and Betts/ABB JUNE 2013 – DEC 2016 Memphis, TN

Project Management Office

Assist PMO Leaders and IT Directors with project management support by managing the operational aspects of ongoing projects, serve as liaison between IT departments and the business for planning and execution.

●Meet with developers to discuss data gathering requirements, test plans, identify risks and perform analysis on ways to eliminate duplication of efforts between departments.

●Monitor project issues and meet with individual development teams to review milestones and accountability, communicate and reinforce the business’ objectives, goals and approval.

●Conduct status reviews of projects, budgets and change control process; manage schedules, status reports and reporting data via iPPM, Smart sheet, MS SharePoint, TNB’s Local Information Technology Request System.

●Conduct gate meetings for reviews and approval processes with the business and sponsors

●Reporting the project status to the management and also to escalate and drive the resolution of the issues impacting the confidence level of the project.

●Deep Dive Discussion with the Project Manager/Director/VP

●Maintenance and reporting of IGAR (Internal Group Application Register) dashboard to PM as well as Compliance

●Arranging Meeting to collect Lessons learned document

●Uploading all the project documents to a centralized share point drive

Quality Assurance Analyst

●System, Functionality, and Regression Testing through Web QA application prior to go live

●Conduct Unit Testing through the TOPS(Thomas and Betts Order Processing System) ERP Platform, Unix, Oracle Financials, Crystal Reports and Data Warehouse Applications

●Queried data /setting parameters from Crystal Reports for invoice processing to Oracle Financials

●Create and maintain test plans in Excel

●Conducted Security testing for TOPS so only certain departments could gain access to a particular function

●Complete End to End testing for the invoice process through the TOPS system

●Conducted User Acceptance Testing to ensure the developed system met the needs of the business

●Administrative support for the technical teams by performing requirements gathering from business

●Convert technical documentation into summary user specifications

●Participated in all Change control meetings to provide justification of testing

●Prepared test cases, executed them, and logged defects and closed them when fixed.

●Prepared Master Test plan and Test design document.

●Worked with globally distributed teams across US, Canada, Europe, and India.

Projects: Project Columbus, Supply Chain Data Integration Management, KBM ERP to LX ERP conversion, Quote to Cash

First Tennessee Bank AUGUST 2011 – DECEMBER 2012 Memphis, TN

QA Analyst

Provided IT Support and QA testing and analysis for the IT Department via the inSTEP Consumer Lending Loan Origination System. Conducted Bulk Testing Phase by validate the mapping of data from the Loan Origination System to ADE. Conducted multiple Bulk Test Cycles based on test data sets (defined inputs) with expected results sets (defined expected outputs.) to validate Loan Origination and Application data along with Credit Bureau data.

●Coordinated with test scenario developers and the vendors to gather requirements, testing front end loan application system. Designed Test plans and defined test cases for functional testing.

●Executed test cases from the test lab module to track loans from Origination through to closing.

●Functionality test cases for the finished product and performed results analysis for end users.

●Evaluated performance monitors, runtime checks for the Disaster Recovery Exercise.

●Analysis of Business, System Requirements and developed Test Scripts. Upload Business Requirements and test cases to the Quality Center and reconcile modifications to the requirements and change requests.

●Created Test Scenario Specification (TSS) Design based on business requirements; conduct the formal/Informal reviews and getting sign off from all the stake holders.

●Written and reviewed test cases for loan products like Cash Secured, Secured, Unsecured, Real Estate at the Origination stages for the in-Step LOS project

●Identified gaps and discussed with the lead to make the necessary corrections and executed the test cases in Quality Center

●Identified defects and tracked them using Quality Center

●Involved in testing the front end application of the loan system

●Conducted User Acceptance testing and ensured the developed system met the business needs specified in the functional requirement

●Worked with development team to plan for any emergency builds to speed up the testing activities

Project: Loan Origination System

EDUCATION

Advertising and Communications, MA India: Aug 2000

Business Management, BS India: Jun 1998

CERTIFICATIONS

Project Management Level 1 Certification ABB Corp: May 2016

PMP Certification Training New Horizons: Jul 2016

Certified Scrum Master Scrum Alliance July 2020

Certified Scrum Product Owner Scrum Alliance Nov 8 2020

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