Sales Customer

Karen Wilburn

Ashburn, VA - 703-***-**** - *********@*******.***

Professional Summary

Well Organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.

Enthusiastic, trustworthy, reliable, dedicated, motivated and hardworking employee. Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency and achieve organizational objectives, along with prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries. Operate well with minimal supervision to meet demanding objectives.

SKILLS

*Customer Service *Identification check *Cash register operation

*Good telephone etiquette *Excel and Microsoft Word *Liquor law compliance

*Communication skills *Document and reporting *Stocking and replenishing

*Multi-line phone proficiency *Accounts payable and receiving *Filing and data archiving

*Clerical knowledge *Inventory Management *Bagging and packaging

WORK HISTORY

Manager’s Clerk: 7/16/1990 to 12/21/2019 - Retired

Verizon Telecommunications – Various locations in Northern Virginia

*Support Managers and Area Managers with effective correspondence mgmt, document coordination and customer relations.

*Produced documents, spreadsheets using Excel and Microsoft Word.

*Coordinated efficient calendars and financial records current and accurate to stay on top of changing information.

*Tracked and recorded expenses and reconciled accounts to maintain records.

*Received and routed business correspondence to correct departments and staff members.

*Interacted with employees and customers professionally by phone, email or in-person to provide information and direct to desired staff members.

*Prepared packages for shipment, pickup and courier services for prompt delivery.

*Processed payments and documented account changes for financial accuracy and transparency.

*Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.

*Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock.

*Coordinated efficient calendars for Supervisors by factoring in schedule availability and load limitations.

*Provided clerical support, verified timekeeping, leave time and payroll input for over 500 company employees.

*Updated employees files with new details such as address and phones number changes.

*Maintained employees and customer confidence by keeping information confidential.

*Responded to employees and customers request and questions for information in timely and knowledgeable fashion.

Cashier: 8/21/2012 to 7/18/2020

Walgreens-Ashburn, VA

*Operate cash register for cash, check and credit card transactions with 100% accuracy.

*Help customers complete purchasing, locate items and join reward programs to promote loyalty and satisfaction.

*Educate customers on promotions to enhance sales.

*Assist customers by answering questions and fulfilling request.

*Check identification for proof-of-age so not to sell alcohol and tobacco products to underage customers.

*Review weekly sales circulars and monitor prices changes, putting up new price tags.

*Answer questions about store policies and concerns to support positive customer experiences.

*Replenish sales floor merchandise and organize shelves, racks and bins for optimal appearance.

*Promote customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Education

High School Diploma: 6/1984

TC Williams High School – Alexandria, VA

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