CAREER OBJECTIVE:

To leverage over five years’ experience in a deadline-driven environment to quickly learn and grow in a sales career. Strong communication skills combined with the proven ability to build robust relationships and effectively manage competing demands result in the achievement of challenging goals. A highly motivated self-starter who is fully committed to proving herself in the arena of Sales & Marketing.

PROFESSIONAL WORK EXPERIENCE:

Organization: ATLANTIS, The Palm, Dubai, UAE

Tenure: October, 2019 – Present Designation: Customer Service Specialist

Responsibilities:

Greet customers as soon as they walk through the door.

Answer to guests queries and to refer any complains.

Provide patrons with accurate wait time estimates during busy periods.

Maintain a neat, organized front-of-house environment.

Assist with opening/closing tasks and side work as needed.

Answer phones and schedule reservations with large parties.

Demonstrate trust,support and respect towards team members in day-to-day work activities.

Being flexible to work in a rotating shift, long hours and dynamic environment.

Carry out all duties in accordance with tasks and descriptions with reference to established rules and policies.

Organization: Oriflame Cosmetics, Moscow, Russia

Tenure: August, 2015- June, 2019

Designation: Senior Sales Specialist

Responsibilities:

Contributes in the development of the annual business plan for the respective branch to set the targets for the year and define the progress metrics.

Establishes, builds and retains a balanced portfolio of profitable customer relationships for array of products.

Conduct adequate due diligence on the applicant's financial standing and other factors to make informed decisions.

Provides information to the customers and the sales team related to cosmetic products, price quotations and other queries.

Maintains professional sales and knowledge by attending educational workshops and reviewing professional publications.

Ensures adherence to quality management systems.

Performs other relevant functions in Branch Sales as assigned by the Branch Manager.

Provide sales training to new hires and assist them during the induction phase.

Self-Management Responsibilities:

Defines performance goals at the start of the year in discussion with the Branch Manager and ensures that the goals are achieved during the course of the year.

Strives to achieve the highest levels of proficiency on all competencies and skills required to perform the role.

Identifies the training and development requirements for self and agrees on them with the Branch Manager to ensure that the required trainings are arranged and attended.

ACADEMIC EDUCATION:

DEGREE EXAMINING BODY: YEAR

oHigh School Diploma Samarkand Institute Lyceum (2012 - 15)

AWARDS & ACHIEVEMENTS:

oServed 123 customers in one shift during a sales gala and cultivated 90% of them into actual buyers.

oDecreased the shelf audit time by 30% by suggesting day-to-day mini audits to ensure product availability and placement.

oOpened 13 corporate accounts amounting to 2 million in the year of 2017.

o Increased territory client base by 60% by being actively involved in marketing and sales promotions.

o2 Thanks letters {Forbes} from Supervisors ''Atlantis Dubai''.

oAcknowledgements and awards for community services and volunteer activities.

INTERESTS AND HOBBIES:

Dancing, Baking, Swimming & Travelling

PERSONAL INFORMATION:

Nationality : Uzbekistan

Visa Status : Employment Visa

Languages : English, Russian, Turkish, Farsi

Professional Experience : 5 Years, UAE & Russia

Diloro Kayumova

High School Diploma cv (Customer Service)

Contact: +971*********

Email: adhtwq@r.postjobfree.com

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