ANNA KHISA BARASA

Contact: +975*-***-****

adhts6@r.postjobfree.com

CAREER OBJECTIVE

Well presented with exceptional customer service skills and the ability to provide an effective reception .Experienced in working under pressure in a quick paced fast moving environment and able to receive quests in a friendly, helpful and approachable manner PERSONAL DETAILS

Date of Birth : December 01st

1995

Gender : Female

Marital Status : Single

Nationality : Kenyan

Language : English (Fluent)

WORK EXPERIENCE

DUBAI HOLDING GROUP UAE MARCH 2020- APRIL

2020

POSITION: RETAIL SALES ASSOCIATES

JOB RESPONSBILITIES:

• Welcome and greet customers as they enter the store

• Offer help and provide direct assistance to customers

• Answer customer questions and concerns

• Attend to unique and individual shopping needs of each customer

• Cross-sell and encourage beneficial product add-ons

• Upsell when appropriate; promote current sales, promotions, coupon deals, etc.

• Handle customer complaints in a calm and professional manner

• Organize and replenish front stock and help merchandise store

• Maintain a clean and tidy work and retail space

• Be enthusiastic and informative about all products

• Help create a positive environment for customers to shop and buy

• Take direction from and report to assigned supervisor

• Work as a team to achieve sales goals

RAMCO BUSINESS CENTRE, KENYA JUNE 2017 TO

MAY 2019

POSITION: SALES ASSOCIATE

JOB RESPONSIBILITIES:

• Offering clients discounts in order to make huge purchases

• Championing brand campaigns in order to popularize the company’s products

• Resolve customer complaints, guide them and provide relevant information.

• Motivated sales men through offering some incentives and commission on the sales made

• Keeping reports of all sales made.

• Achieve individual targets set by the company

• Fully investigated overs and shorts (differences) and report

• Adhere to company and location policy and procedures, including Audit, Risk, Health & Safety, Security and customer service requirement

• Ensure compliance to legal and corporate requirements

• Maintained close business ties with customers in order to expand the company’s niche

• Highly contributed to success of the sales team in whole KINGS COLLECTION FASHION HOUSE NAIROBI, KENYA SEP 2015 TO APRIL 2016

POSITION: SALES/CUSTOMER SERVICE REPRESENTATIVE

JOB RESPONSIBILITIES:

• Courteously greeting guests coming to the shop and give them the best customer service needed

• Representing the organization at trade exhibitions and promotions.

• Advising on forthcoming products development and discussing special promotions.

• Attracted potential customers by answering product and service questions; suggesting information about other products and services

• Maintaining and developing relationship with existing customers in person and via telephone call and emails.

• Ensured sales targets are met (individual, team, store targets)

• Putting price tag on products accurately, in order to avoid inconveniencing the customers and record all product & items assigned by supervisor

• Maintaining standards of presentation and cleanliness across the store. EDUCATIONAL QUALIFICATION

• Certificate in Early Childhood Education-2018/2019

• Certificate course in Kenyan sign language – Kenya Institute Of Special Education(KISE) (2017/ 2018)

• Certificate of participation Cerebral Palsy Society Of Kenya 2017

• Computer Packages Certificate –new edge Computer College

• Short term course in Computer Applications MS Word, PowerPoint, Excel (2015)

• Kenya Certificate of Secondary Education – St John’s High School – (2011 - 2015) SKILLS

• Able to work as part of a team or independently with little or no supervision

• Flexible and can be able to work in a multicultural environment

• Interpersonal skills and focused towards greater customer satisfaction

• Ability to maintain excellent business ties with the customers

• Ability to work under pressure and tight time schedules.

Contact this candidate