Rajyalakshmi Palaparthi

West Des Moines, IA, ****6 515-***-****

www.linkedin.com/in/rlpalaparthi adhtah@r.postjobfree.com

Senior Programmer Analyst / Software Engineer

Expert Technical Support Engineer Extensive Experience & Diverse Knowledge in All Areas of Software Development

Design, implement, maintain, and support core, desktop, mobile, and web applications with passion for information technology (IT) and helping others. Secure on time and budget project delivery and customer, team, and vendor satisfaction with quick learning curve and clear communication. Facilitate rapid and accurate identification of root cause of problems with superior research and diagnostic skills. Able to work individually and in team environment, thriving in everchanging environments. Record of accomplishment includes delivering world-class senior-level support for financial technology (FinTech) and UltraData credit union core banking legacy systems.

Multi-Value, Relational Database Programming Custom Software / Object-Oriented (OO) Design & Development

Data Conversion / Reformatting Migration Technical Support Customer Service & Focus Code Enhancements

Documentation - Test Strategies, Plans/Scenarios & Knowledgebase Articles Troubleshooting / Root Cause Analysis (RCA)

Cross-Functional Collaboration

Technical Skills

Programming Languages:

SQL, PL/SQL, RPG, Python 3.0, Java, JavaScript, C, C#, VB, VB.net, UniBasic, Universe, UniQuery

Databases:

SQL Server, Oracle, MS Access, UniData, Pick/Universe

Scripts:

Unix, XML, HTML

Platforms:

Development/Management Tools:

Unix, AIX, Windows7x, Windows XP, Windows 10

Microsoft Visual Studio, .net Framework, SQL Server Management Studio

Case Management:

CRM Case Management, REMEDY, MAGIC

Code Management & Testing:

Team Foundation Server (TFS), JIRA

Methodologies:

Agile, Scrum, Waterfall, SDLC, OO

Other:

MS Office Suite – Word, Excel, Outlook, and PowerPoint, Check Point VPN, AT/AT Global Network Client, Juniper, Cisco Any Connect VPN Methods, MS Teams, Skype, WebEx FTP, WSSFTP, UltraEdit, Smart Term, ProComm, Tera Term, Secure CRT, Wintegrate Terminal Emulators, CRM Case Management

Professional Experience

FINASTRA (Formerly PSI, UltraData, HFS, and D+H), West Des Moines, IA (Remote)

Expert Technical Engineer, Support 2007 – 2020

Delivered accurate and efficient tier 2 and 3 technical support and resolved programming issues for FinTech and UltraData credit union core banking legacy systems that supported 200+ in-house and data center credit union customers. Performed custom code enhancements and reviewed Unix scripts for Visa, automated teller machine (ATM), and debit card file transmission issues for vendors such as Certegy, Shazam, COOP, and other internal Finastra products. Collaborated with cross-functional teams, including implementation, product development and product teams for Cavion, LaserPro, DepositPro, Uopen, C3. Supported front and back office, lending, and application exchange products.

Troubleshooted/debugged code for 5+ customer issues per week, using C# and UniBasic code, replicating complex issues on test systems.

Secured timely resolution of product development defects with creation of clear test plans, strategies, and scenarios.

Corrected application exchange server issues such as home banking, mobile deposit, and other UltraData third-party interface issues by examining GW, XML, and HTML log files.

Resolved complex cases for certificates, adjusted rate lending (ARL) type loans, ATM, and purge for in-house and multi-institution credit unions by developing UniBasic toolbox programs, securing customer satisfaction and boosting billable hours.

Improved conversion process by providing technical assistance to implementation team on financial services platform (FSP) application issues during pre and post conversion projects.

Delivered 24/7 emergency service for programming issues, managing after hour on call support, rotating every 3 weeks.

Rajyalakshmi Palaparthi adhtah@r.postjobfree.com Page Two

FINASTRA (Continued)

Enabled quick resolution of issues through subject matter expertise on START, end of day (EOD), end of month (EOM), and end of year (EOY) tax files, share drafts, automated clearing house (ACH), and ARL loans, certificates, statements, home banking, online / offline ATM, debit, credit, Visa, credit bureau, and shared branch transaction processing,creating knowledgebase articles in information manager for customers and internal team.

Ensured software and systems met requirements by reviewing business design documents on new enhancement projects with product development, recommending changes needed for correct functionality.

Supported product upgrades by installing temporary fixes to programs for customer emergencies, modifying / compiling UniBasic code on core before hot fix was deployed.

Delivered technical support to help desk staff by providing assistance to tier 1-level support.

Improved end user productivity by resolving user errors that were caused by running software incorrectly.

Achieved high satisfaction from customers, internal team members, and vendors by clarifying issues with clear communication.

Identified root cause of issues, including FSP job scheduler errors from control M/GECS server that was maintained by operations.

Met team service level agreement (SLA) / service level objectives (SLO) / service level resolutions (SLR) by delivering resolutions, collaborating with customers and cross-functional groups as necessary.

Managed user access to UltraData, providing login access to system users.

Additional Positions: Senior Programmer/Analyst

Resolved programming issues for multi-institutional systems processing for 200+ financial Institutions. Delivered code enhancements, migration projects, and programming support to credit union customers, data center operations, and third-party vendors. Executed code changes and improved processes for operations team.

Converted credit unions to UltraData service bureau multi-institutional core systems by analyzing de-conversion vendor files, reformatting and converting data.

Implemented projects for e-statement processing, flat file statement processing, switching share drafts processor.

Education

Bachelor of Science (BS), Electronics and Communications, Andhra University, Andhra Pradesh, India

Advanced Diploma, Computer Sciences, Frontier Systems, Hyderabad, India

Professional Development

Certified Support Professional, Finastra

Python, LinkedIn

C# in Appdev, Finastra

Agile Methodology, Finastra

Jira Training, Online

SQL, SQL Management Studio, Online

Pursuing Tableau, PowerBI, Splunk courses in PowerYOU, Right Management Assistance by Finastra

Foreign Language Fluency

Written and verbal fluency in Telugu and Hindi.

Awards

Excellent Customer Support Award, Finastra, 2020

Going Extra Mile (GEM) Nomination Awards, Finastra, 2012, 2015 and 2016

Affiliations

Volunteer, Meals from the Heartland

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