Social Media Customer Service
Resume:
HSK 5 Certificate - Chinese Language
Shanghai International Studies University
Shanghai, China
Bachelor of Arts - Geography,
Environment And Geomatics
University Of Ottawa
Ottawa, ON, Canada
I am an enthusiastic young business professional with experience in both multinationals and start-ups. With my background in geography and deep respect for social and natural environments, I feel a responsibility to the collective learning on how we develop urban spaces and cultural understanding.
Public Relations Consultant
FleishmanHillard Hong Kong
Freelance Account Coordinator
Burson Cohn & Wolfe Hong Kong
Creative Director
歪果仁研究协会 Ychina Media Startup Beijing, China
Foreign Language Teacher
百辉教育 Bestway Education Shanghai, China
TYLER ”
SCHMALENBERG
C O N TACT
adhs2o@r.postjobfree.com
Toronto, Ontario M4M3E8
S K I L L S
Geographic Information Systems (GIS):
Thematic map design, Geodatabase
management and geospatial data
analysis using ArcGIS ArcGlobe PCI
Geomatica
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• Programming languages: Python R
Media listening tools: Quid Crimson
Hexagon Sysomos Meltwater
Factiva WiseSearch Signal-AI
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Languages: Native English Fluent
Mandarin Chinese
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• Excellent Client Communication
• Content, Copywriting
• Translation and Interpretation
E D U C ATION A N D
T R A I N I N G
S U M M A RY
E X P E R I E N C E
Supported brands in the planning and implementation of strategic communications programs, as well as media spokesperson training.
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• Regularly engaged in copywriting, content writing and translation. Developed new efficient client data research methods and actively promoted use of social media listening tools to streamline media monitoring and data analysis.
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Coordinated data analysis efforts on several accounts, promoting new research methods and automating data analytics
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• Routinely conducted extensive research reports for new business. Represented Huawei at the 2019 Mobile World Congress in Barcelona.
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Produced weekly content on Weibose anBilibiliational social media platforms.(微博Weibo, B站 Bilibili, 抖音 TikTok, Facebook, Youtube)
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Established lasting relationships with state run media for campaigns featured on television, digital and paper media.
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• Taught three separate English training curriculums (Oxford 09/2015 - 08/2017
07/2015 - 08/2017
10/2014 - 08/2015
09/2010 - 08/2012
05/2012
International Baccalaureate Diploma
Canadian International School Of Hong
Kong
Coordinator
Junior Youth Spiritual Empowerment Program Ottawa, ON Server
Vittoria Trattoria Ottawa, ON
Barista Team Lead
Bridgehead Cafe Ottawa, ON
Football Coach
Major League Football Academy Hong Kong Hong Kong Specialization in Geography with Minor
in Geomatics and Spatial Analysis
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• Cum laude graduate
University Press “Let's Go” books series, New Beat English, Bestway World Ambassador Program).
• Conducted classes ranging in size from 10 to 30 students.
• Lesson planned for interactive 45 and 90-minute classes. Promoted, monitored and evaluated development of grassroots community-building initiatives aimed at the intellectual and moral empowerment of children, youth and adults to create sustainable positive change in their communities.
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Facilitated meetings and workshops with local and national boards of The Ruhi Institute.
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Aided in the training and development of volunteers and facilitators.
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• Serviced banquets and special events.
Trained new servers on safety, food handling and customer service protocols.
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• Consistently provided excellent customer service.
• Managed inventory and specialty products.
Implemented a comprehensive football-training program for boys and girls from grades one to four.
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A C T I V I T I E S A N D V O L U N T E E R I N G
• Junior Youth Spiritual Empowerment Program facilitator: Ottawa ON, Canada 2013-2016
• Wind Reach Recreational Village Bermuda: Warwick, Bermuda 2014 (April – June) The Bermuda Environmental Sustainability Taskforce: Hamilton, Bermuda 2014 (April – June)
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Contact this candidate