Celia D’Agostino
Customer Relationship Lead and MBA Candidate
971-***-**** adhqjj@r.postjobfree.com Portland, OR WORK EXPERIENCE:
Customer Relationship Lead at Root Whole Body, Portland, OR June 2020-Present
- Drive all outreach and customer communications
- Build sustainable relationships with members to drive frequency of visits, retention and sales
- Facilitates trainings for employees using CRM cycle
- Attracts new clients and secures memberships
- Effectively collaborates with colleagues and navigates new challenges daily Site Manager/Account Manager
March 2019-June 2020
- Oversees and leads a team of spa practitioners, clinicians, and account managers
- Responsible for hiring and onboarding new talent
- Strategizes how to meet monthly revenue goals
- Monthly Payroll and Inventory completion
- Optimization of the wellness schedule to maximize booking opportunities
- Mindbody Business Management Software, Office 365 Outside Sales Representative at Ground Up PDX, Portland, OR Sept. 2018-March 2019
- Boosted product exposure and retail sales in major grocery chains
- Assisted in event planning and day of coordination
- Sought out new opportunities in packaging, order fulfilment and production
- Supported recipe and cookbook development (Nut Butter) Sales Concierge at Mercedes-Benz Canada, Toronto, Canada 2017
- Sales representative driven to provide exceptional customer service
- Ensured clientele records were updated in One-Eighty, ADP
- Processed sales deposits and respond to operations requests
- Worked alongside consultants to drive sales
EDUCATION:
Willamette University, Portland, OR
MBA Candidate, Expected Grad – 2022
Rensselaer Polytechnic Institute, Troy, NY
BSc. Environmental Engineering, Grad – 2016
University at Albany, Albany, NY
Physics Studies, 2012 – 2014
EXTRA CURRICULAR/VOLUNTEER WORK:
Varsity Division I/III Field Hockey, Collegiate Level Red & White Student Alumni Organization, 2014-2016 Ronald McDonald House Volunteer, 2013
Habitat for Humanity Volunteer, 2012