EXPERIENCE

Pine Management, Inc., New York, NY 3/2019 – Present

Director of Leasing & Administrative Property Management 2015-Present

Oversee all facets of the leasing process including pricing and lease terms negotiation (renewals and new), approval/rejection of offers and credit report analysis; facilitate weekly office staff meetings which include industry RRL changes, lease drafting deficiencies and tenant complaints. Management of all collection accounts designating those to be transferred. Created company handbook relating to all leasing aspects; wrote and implemented procedures surrounding leasing, application and rental process. Streamlined the application, leasing and closing process by introducing checklists, folder preparations and organizational methods. Conceptualize ideas such as lobby space build out for cost-effective parcel package room, key room updates to include office phone and laptop and interim replacement mobile phone accessibility.

Cultivate broker/agent relationships ensuring a seamless tenant process while effectively managing the firm’s expectations. Confirm weekly listings are shared with our exclusive brokers ensuring accurate listings modifications are completed via Realty MX accordingly. Evaluate marketing strategies/trends, listings and comparable reporting to support any pricing modifications. Implemented strategic market analysis resulting in 90% tenant retention and immediate increase in prospect inquiries for showings.

Perform regular reconciliations for remote access permissions via Latch, ensuring optimal security and quality control across Pine's residential portfolio. Directly engage leadership team of 5 for Jetty and The Guarantors, Lease Guaranty companies for applicants requiring guarantors.

Oversee onboarding of all new vendors confirming insurance requirements are met; maintain records for 77 vendors and 15 commercial tenants. Renegotiate vendor contracts including company printing needs (shirts/business cards/door hangers) upon recognizing associated cost/product. Identify deficiencies in current vendors and quickly seek to engage new companies as necessary.

Directly engage legal counsel on a regular basis relating to a variety of queries including tenant disputes, holdovers and perspective applicants. Compliance record keeping of annual notices via SiteCompli regarding all Local Laws (allergen, window guards, stove knob covers, etc.).

Pine Management, Inc., New York, NY 10/2015 – 3/2019

Leasing & Administrative Property Manager

Leasing and administrative property manager for Class A tenancies, including rent stabilized, RC and Section 8 units. Processed rental and credit applications, administering lease signings/closings. Handled rent collection, tenant communication, property/facilities maintenance; provided payroll processing assistance. Completed leasing packages for all rentals and maintained 85%+ occupancy rate; collected/recorded application fees and deposits, processed OP’s while accurately documenting all financial transactions.

Acting Property Manager interim role managing entire portfolio (38 properties, 900+ tenants) for a period of 2 months. Coordinated building access for necessary repairs, both scheduled and emergency, adhering to MDL, ensuring 100% response.

Spearheaded implementation of Latch (remote access permissions) company-wide and provided subsequent staff training.

Ernst & Young, New York, NY 3/2014 – 4/2015

Hospitality & Workplace Services –Service Coordinator 2013-2015

Promoted and challenged to directly manage day-to-day office, hospitality, meeting/hoteling services for Human Capital group. Implemented, designed and developed presentation to aid new hires for the Human Resources Performance Improvement teams. Easily addressed all occupancy issues, diffusing potentially uncomfortable situations while maintaining confidentiality. Elected to provide coverage for additional floor during interim period supporting 16 EA’s and approximately 40 partners. Identified opportunities for staff development, cross-training and cost-effective practices. Properly trained staff on catering additions to conference events ensuring accurate billing. Monitored Maintenance staff’s work order system while managing service call response time.

Ernst & Young, New York, NY 4/2013 – 3/2014

Hospitality & Workplace Services/Executive Hospitality Coordinator

Managed conference room reservations while interacting with all levels of staff including high profile EY Global Leadership. Chairman’s floor assistant relating to space reservations, travel arrangements and car service orders.

Improved method of badge access to privacy rooms for frequent users and communicated with security team for access updates; implemented improved process providing ease of use relating to Privacy Room reservations.

The Crossroads Group, Guttenberg, NJ 9/2006 – 4/2013

Survey Field Operations Manager

Managed 25 surveyors to conduct bilingual patient satisfaction surveys for 34 contracted community health centers across the country. As manager, implemented, created, and redesigned training procedures and project specific guidelines for surveyors resulting in increased contractor retention from 3% to 100%. Contractor retention resulted in business growth of 250% over the course of 3 years. Performed weekly quality assurance of each surveyor providing feedback and coaching, both positive and/or constructive. Monitored weekly call volume and the successful fulfillment of each surveyor's individual call responsibility.

Office Depot, Clifton, NJ 5/2007 – 8/2008

Executive Assistant/Sales Assistant

Directly supported four District Sales Managers, Regional Sales Director, and respective sales teams. Processed weekly expenses for four teams; assisted with new hire paperwork process. Generated, created, researched and prepared various reports, including daily sales, usage, and business reviews as directed by team’s needs. Weekly compilation of team’s account reassignments; verify accounts’ activity and properly categorize. Assisted DSM with various projects assigned to strict deadlines including, event coordination, presentation and collateral materials for prospective clients. Designed tracking system to validate integrity of leads for incentivized Coffee Driver Program for the North East region. Lead efforts relating to the tracking and validity confirmation of Digital Cameras/Bluetooth giveaways.

EDUCATION

St. Peter’s University, Jersey City, New Jersey 2013-Present

Working towards a BSBA in Business Administration

SKILLS

MS Office Suite, Adobe, BJ Murray, Clickpay, Constant Contact Corelogic/Saferent, DocuSign, Emaint, Entech, RealtyMx, Jetty, Latch Manager On-Site, OLR, PC Formation, PeopleSoft, PDF Redirect, SiteCompli, The Guarantors, TSheets, Webex, Windows Operating Systems, Yardi, Zoom.

CAREER ACHIEVEMENTS

Awarded multiple monetary bonuses throughout the year for superior performance and consistently receive merit-based year-end bonus by Pine Management, Inc.

Recipient of EY Bravo Award- Monetary awarded by Executive Level for providing superior support and going above and beyond one’s scope of responsibilities. EY E-Applause- Non-monetary commendation award awarded by all levels.

Office Depot Sales Support of The Quarter – North Atlantic Market, Q3-2007. Bravo Award recipient- nominated repeatedly by peers for superior assistance above and beyond one’s responsibilities.

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