Curriculum Vitae of Mapitso Mongoato

***** ****** ******, ****** *******, Strand, 7140

071-***-****

PERSONAL DETAILS

Name Mapitso

Surname Mongoato

Marital Status Single

Gender Female

Date of Birth 01/02/1994

I.D Number 940-***-**** 08 7

Nationality South African

Home Language South Sotho

Other Languages English,Xhosa,Zulu,Tswana and Pedi Health Excellent

Religion Christian

Criminal Offence None

Driving License Code 08

Email address adhlc2@r.postjobfree.com

PERSONAL ABILITIES

Excellent Communication Skills Hardworking

Go- getter Self Confident

Professional Loyal and Does not Drink or Smoke.

EDUCATIONAL QUALIFICATIONS

Name of School Tholang Senior Secondary School

Year 2013

High School Qualifications Grade 12

Subjects Passed:

English South Sotho

Mathematics Accounting

Business Management

PROFESSIONAL QUALIFICATIONS

Name of Institution College of Cape Town

Course Business Management N6

Subjects

Public Relation N6 Sales Management N6

Cost and Management Accounting N5 EBM N6

COMPUTER SKILLS

Microsoft Office: Word, Excel. Power Point.

Programming: Python

Operating System: Microsoft window and Android

1.WORK EXPERIENCE

Name of company Smollan Harding Associates

Position Merchandiser

Period 18 Months(2016-2017)

KEY DUTIES & RESPONSIBILITIES

• Selling products using solid arguments to prospective customers.

• Present, promote and sell products/services using solid arguments to existing and prospective customers.

• Establish, develop and maintain positive business and customer relationships.

• Achieve agreed upon sales targets and outcomes within schedule.

• Deal with customers Feedback and complaints.

• Communicating with suppliers on daily basis.

• Using negotiation skill to promote and sell new products.

• Holding meetings to discuss progress to existing products. 2.WORK EXPERIENCE

Name of company Emerald life

Position Customer Care Consultant

Period Two years (2017-2018)

Position(promotion) Network and Quality Assessor

Period One year (2018-2019)

KEY DUTIES & RESPONSIBILITIES

• To service all the Emerald life client, potential client and agents with all instructions and queries via telephone.

• Ensure quality and completeness of the appropriate documents are adhered to.

• Assist and follow-up with clients on outstanding requirements and Finalize application on the administration system.

• Ensure accurate record keeping through service-related administrative task.

• To minimize operational errors and losses by reporting all discrepancies.

• Accurate reporting on telephone calls and Emails. References

Smollan Harding Associates

HR number 021-***-****

Harding Sales Rep (Tyran Walker) 071-***-****

Emerald life

Emerald life HR 021-***-****

QA Manager (Belinda) 082-***-****

DEVELOPMENT ABILITIES

Teamwork or as an individual, working with various people with different attitude. Job endurance

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