Erica Renee Bass A Creative Mind Against Poor Grammar

adhlak@r.postjobfree.com

A self-taught artist that has a 2+ years of proofreading and graphic designing. Holds a Bachelor’s Degree Major in English and Creative Writing. Background includes proofreading, reviewing and editing written and digital college papers for non-traditional nursing college students and creating advertising, logos, and website layouts. Proficient in MS Word, Outlook and Excel.

WORK EXPERIENCE

Self-Employed Tampa, FL Nov 2018 – Present

Freelance Proofreader

Proofread, review and edit written and digital college papers for non-traditional nursing college students

Read proof against copy using standardized code to mark grammatical or typographical errors that appear in proof

Mark errors using standardized proofreading marks, returned marked proof for correction, and then checked corrected proof against original copy

CGS (Call Center) Tampa, FL Mar 2018 – Sep 2018

Customer Service Representative/ Warranty Department

Served customers by providing product and service information; resolving product and service problems.

Attracts potential customers by answering product and service questions; suggesting information about other products and services

Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed

GAP: May 2017 – Feb 2018: Medical Emergency and treatment

iQor - Volkswagen (Call Center) Pompano Beach, FL Nov 2016 – Apr 2017

Volkswagen Emissions Settlement/ Account Representative

Resolved claim issues promptly and follow-up on specific issues

Work in compliance with state regulations and applicable jurisdictions

Communicate claim status to supervisor VW representatives and customers on regular basis.

Assist Supervisor/VW representatives in analyzing, decision-making and problem-solving activities to support claim settlement

SEARS Plantation, FL Feb 2016 – Oct 2016

Retail Merchandiser/ Visual Display Associate

Ensured that products appear in the right store, or on a website, at the appropriate time and in the correct quantities. Set prices to maximize profits and manage the performance of ranges, planning promotions and markdowns as necessary.

Worked closely with visual-display staff and department heads to decide how goods should be displayed to maximize sales

Gathered information on customers' reactions to products

Monitored slow sellers and took action to reduce prices or set promotions as necessary

Enhanced merchandising and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

GAP: Nov 2013 – Jan 2016: Took care of ailing father (Alzheimer’s)

English Language Arts Teacher Ft. Lauderdale, FL Aug 2012 – Oct 2013

Broward County Schools

• Developed and executed curriculum plans to improve student proficiency in Language Arts; provided quality education in compliance with Common Core standards

• Worked in collaboration with departmental teachers and leaders to design and implement plans which meet the individual needs of students; achieved excellence

• Assessed and evaluated student needs, defined best practices, and incorporated technology into lesson plans to enhance the effectiveness of education; stimulates student interests in Language Arts

• Engaged students in active learning; integrated instruction, work, and demonstration and created learning strategies to optimize material retention and student achievement; drove student successes

Dr. Triana/Mz. V Decadent Desserts Ft. Lauderdale, FL Oct 2010 – Aug 2012

Graphic Designer/SEO Expert (Volunteer)

Created advertising, logos, website layouts, and other graphic materials for clients

Developed and executed Search Engine Optimization (SEO) strategies which enhance search engine visibility and drove market share

Enhanced the brand identity and exposure of numerous companies through the design of effective materials; translated concepts into new solutions which were instrumental in the company’s growth

Conducted consultations with clients to identify needs and goals and presented new solutions and recommendations; achieve excellence in all tasks and support the company’s short / long-term goals

Designed a book cover for Dr. Triana, a psychologist and author; effectively developed the concept, presented solutions for enhancement and product promotion, and executed the customized designs

EDUCATION

Bachelor of Arts Major in English and Creative Writing

University of South Florida, Tampa, Florida – May, 2010

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