Sales Representative Customer Care
Resume:
KEITH CAREY
KC
CORE COMPETENCIES
Quality Control
Account Management
Improvements Identification
Information Analysis
Strong Organizational Skills
Sales
Product Demonstration
Leadership Skills
Document Management
Customer-Satisfaction
Needs Assessment
Risk Management
Team Player
Ability to Multi-Task
Superb Communication Skills
Goal-Oriented
Good Time Management
Complaints Investigation
EXPERTISE AND COMPETENCIES
3+ years of SAP software experience streamlining day-to-day operations and business processes/billing within a company.
2 years Trackwise Technical Complaint filling/review, 2 years AQWA/ARC Technical complaint filing/review, 2 Years AEGIS Adverse Event Reporting, and 2 years Salesforce case management.
Ability to fill/review (TC’s) Technical Complaints/ Product Complaints according to company and Federal standards.
Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Management: Coordinating and guiding others to meet objectives and goals.
Monitoring: Monitoring/assessing performance of other individuals, or organizations to make improvements and take corrective action.
Relationship Management: Conflict resolution, motivating, organizing, troubleshooting and establishing rapport.
EMPLOYMENT EXPERIENCE
Customer Care Specialist Amplity Health Janaury 2019 - Present
Provide customer service support in handling all patient inquiries through phone, eMail, direct mail and other channels
Contribute to the dissemination of direct services by maintaining accurate database information by entering the required client information
Accurately collect information required by individual programs and correctly capture in specific program databases
Responsible for greeting clients with a warm and inviting smile
Demonstrate adherence to all Privacy/Security procedures as outlined in applicable WPDs
Highly organize and able to thrive in a fast-paced, deadline-oriented environment. Displays and acts with initiative, integrity, and professionalism Security Advisor ADT September 2018 - Janaury 2019
Most recognized for excellent customer service
Obtained referrals from new and existing customers to broaden client's base as well as follow ups to ensure customers expectations were exceeded
Quickly established quality positive relationship with management team and business partners to ensure expectations were consistently exceeded
Provided security consultations to customers that include design, scope of work, theory of operation and solution integration, promoted and cross sell all ADT products and services
adhk34@r.postjobfree.com
24 Summit Street, East Orange,
NJ 07017
Highly resourceful, results-driven and results-driven customer service professional with years of experience, abilities and skill as a customer care specialist, security advisor, retention specialist, account manager, sales representative and customer service representative. Excellent communication and organizational skills coupled with strong work ethics aimed at projecting a positive company image. Demonstrated ability to resolve communication deadlocks enabling win-win outcomes. Expert in delivering consistent customer service to ensure client satisfaction and service improvement. Known to exceed targets and positive follow-through skills. EDUCATION
Berdan Institute, Wayne NJ
Bio-Technician Certification
2007 – 2008
Irvington High School, Irvington
NJ
Diploma
June 2006
P
age 2 of 2
EXPERIENCE CONT’D
Lead Agent Keurig Dr Pepper February 2018 - September 2018
Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service
Constantly reviewed operational procedures, identified areas of improvement, and proactively presented recommendations
Quickly and effectively solved customer challenges
Identified opportunities to improve team and individual performance
Functioned calmly in a fast paced environment, handled multiple priorities simultaneously Retention Specialist Dish October 2017 - February 2018
Responsible for handling 35-50 inbound calls daily
Maintained professional integrity and customer focus while meeting and exceeding quotas
Discovered customer needs by asking open ended questions and presented appropriate products and services
Provided accurate and appropriate information in response to customer inquiries
Provided exceptional customer service by patiently, and empathetically listening to the concerns of customers
Inside sales Representative Dish June 2017 – October 2017
Maintained friendly and professional customer interactions at all times
Responsible for maximizing 35-50 inbound calls daily by demonstrating knowledge of services and technology provided by the company
Investigated and resolved the customer inquiries and complaints in a timely and empathetic manner
Worked cross-functionally to support the needs of customers, resolved problems and made doing business easier and more positive
Account Manager Drink King June 2016 – May 2017
Built client relationships based on integrity and service. Maintained established accounts and optimized account sales growth
Exemplify professionalism and proper etiquette while using all forms of communications with both clients and peers
Investigated and resolved customer complaints
Consistently exceed sales budget and goals
Sales Representative Directv March 2016 – June 2016
Developed friendly rapport with customers and prospects to facilitate open discussion of needs
Provided an elevated customer experience to generate a loyal clientele
Ensured quality and enhanced customer satisfaction
Adhered to a busy schedule successfully
Call Center Representative Smart Tuition June 2015 - November 2015
Responsible for notifying clients of any program changes, payment submissions and refund requests accurately in accordance with company procedure and policy
Addressed the customer service inquiries in a timely and accurate fashion
Conducted routine tasks as directed, working under clearly defined guidelines Customer Service Representative Exel December 2010 - June 2013
Maintained quality control seeking new ways to improve customer service
Strove to all customer demands and questions with a positive friendly demeanor
Promoted collaboration to identify opportunities, share best practices, and solve problems to achieve the objectives
Demonstrated reliability and dependability for the team, displays self-awareness, collaboration and empathy
KC
adhk34@r.postjobfree.com
24 Summit Street, East Orange,
NJ 07017
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