Ángel L Rivera

Field Service Engineer

Milford, Massachusetts

adhk1x@r.postjobfree.com

774-***-****

During my 10+ years experience in technical support, I have adhered ability on

multiple aspects of troubleshooting, installations, and configuration for a variety of printers, desktops, laptops, hardware, and software as well as soldering meditech equipment.

Commitment to assignment challenges.

Bilingual (Fluent Spanish), always accepting challenges, persistently keeping pace with the most recent advancements in the IT field.

Authorized to work anywhere in the US for any employer

Work Experience

Business Copy Associates

Saugus, Massachusetts

February 2020 To August 2020

• Provided installation/training for customers

• Completed appropriate paperwork on Field Service Reports, Post Installation Checklists

• Assisted others in software development

•Ensuring customers were properly trained

• Attended machine training courses

Field Service Technician

Flo-Tech - Orange, Connecticut

June 2019 To December 2019

• Worked with the Regional Service Manager to provide accurate information

• Provided area warranty and courtesy visits

• Installed Imaging Systems for hospitals

• Reconditioned/refurbished used machinery

Field Service Engineer

Zünd America – Franklin, Wisconsin

May 2018 To November 2018

•Installation and maintenance of Zünd digital cutters

•Training and troubleshooting Instruments

• Software/hardware related improvements

•Follow up support on new cutting techniques

Field Service Technician

Toshiba America Business Solutions, Inc. Westboro, Massachusetts

December 2017 To March 2018

•Installing, soldering and troubleshooting

•preventative maintenance for client accounts

•Efficiency on all printing and imaging projects

•Assemblage of peripherals

Customer Success Manager

Connected 2 Fiber - Milford, Massachusetts

March 2017 To August 2017

• innovative technology geared to demonstrate possible outcomes to explored territories by

• Perform equipment troubleshooting

• Implementing value to fiber optic systems

• Mapping prospective coverage areas

Field Service Engineer

Carl Zeiss Meditec – Dublin, California

August 2015 To August 2016

• Assembly of Carl Zeiss instruments, attach peripheral devices

• Perform equipment soldering and troubleshooting

• Training technicians and/or doctors on Instrumentation

•instrumentation communicative maintenance

Desktop Support Analyst

CVS Corporation - Cumberland, Rhode Island

March 2015 To June 2015

•Active Directory: migration support, password resets, add/remove users, permissions

• Support for customer through remote access

• Provided customer service via phone

• Supported exchange servers Windows XP/W 7

• Mapping network drives and peripherals

Field Service Engineer

Hewlett Packard - Boston, Massachusetts

December 2012 To December 2014

•Install and support on all MFP/DesignJet

• Install and configure client workstations

• Troubleshoot hardware, software, active directory and network/Wi-Fi

• Security installation and software support

Field Service Engineer

Lexmark Int- Lexington, Kentucky

March 2012 To October 2012

•support multi function printers, scanners

• Install and configure client workstations

• Troubleshoot hardware/software, network/Wi-Fi

• Security installation and software support for aviation industry

IT Field Technician

Field Nation - Boston, Massachusetts

July 2010 To March 2012

• System Deployment/Software Deployment for government agencies

• POS installation and support of hospitals

• Printer maintenance, repair, support on medical cart dispensers, Server support on HP Blade

Owner/Founder

Angel & Angel Entertainment

Boston, Massachusetts

August 2007 To June 2010

•Managed daily operations of a start-up

•Evaluated customer orders and staffed them accordingly to the client needs

• Built relationships with customers

• Provided satisfaction with service

Education

HP University - Boston, Massachusetts

December 2012 To December 2014

(Imaging Technology Certification)

Millennium Training Institute

Boston, Massachusetts

July 2010 To July 2011

(Information Technology Certification)

Mount Ida College - Newton, MA

September 1992 To May 1994

(Associates Degree)

Links

https://www.linkedin.com/profile/view?id=79489757&trk=nav_responsive_tab_profile

Certifications/Licenses

HP Wide Format Engineer

December 2012 To Present

(Imaging and Printing Systems Administrator)

Contact this candidate