Customer Service Information

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abrar Mohammed Mustafa

Gender: Female

Nationality: Sudan

Phone Number: +971*********

Email: ***********@*****.***

Professional Summary:

I am an ambitious. I like other ambitious people ... I aspire to gain access to increase knowledge and experience in professional fields ... I have a tremendous capacity to withstand the pressure of work … I can also play the role of leader to reach the best results…My motto the words which say:” If you want to reach something you have to desire it …”So my goal is to work hard and reach whatever I desire … Education:

• Diploma: AL Manhal School 2014

• Bachelor's Degree in Business Management 2019

Courses:

• Comprehensive Marketing Course

• ICDL Course

Objectives:

• Acquired new skills.

• Participate in any community events.

• To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people.

• To improve my experience in this area or field.

Work Experience:

1. Worked as (Customer Service) at The London Shop Sep 2017 up to October 2017

Job description:

• Worked on a team with 4 other individuals to maintain a store that was clean, organized, and shopper-friendly

• Answered calls daily from customers inquiring about product usage, location, billing issues, or general shop information

• Offered advice and assistance to customers, paying attention to special needs or wants.

• Responded to customer requests for products, services and information. 2. Worked as (Receptionist) at Al Ameery Restaurant October 2017 up to Aug 2018

Job description:

• Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.

• Kept reception area clean and neat to give visitors positive first impression.

• Resolved customer problems and complaints

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance

• Scheduled and confirmed appointments and meetings. 3. Worked as (Customer Service) at MI Company

February 2020 up to March 2020

Job description:

• Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

• Greeted customers, helped locate merchandise and suggested suitable options.

• Completed basic calculations and formulas to verify data accuracy prior to entry.

• Collected and processed cash, card and check payments.

• Prepared data by compiling and sorting information

• Responded to customer requests for products, services and company information. Skills:

• Financial management

• Excellent oral and written communication skills.

• Highly organized

• Fluent in English & Arabic

• Skilled problem solver

• Team player with exceptional leadership abilities

• Excellent customer service

• Ability to work independently

• Ability to work under pressure

• Customer Service

Language:

• Arabic: " native language" Reading, Writing & Spoken skills

• English: Reading, Writing & Spoken skills

References available upon request

Contact this candidate