LUCIA CHANTAL CASTILLO

Corporate Flight Attendant/Cabin Supervisor

Abu Dhabi, UAE •

+971********* •

adhin6@r.postjobfree.com

linkedin.com/in/lucia-chantal-castillo-8b376b19b Willing to Relocate: Yes SUMMARY

A highly motivated, well presented individual with over 8 years experience within the aviation industry in the Middle East. I am a hardworking and conscientious professional. I am calm, decisive and possess excellent organisational skills. I have a thorough appreciation of cultural awareness, VIP protocol, confidentiality and silver service etiquette. I take pride in attention to fine detail and my ability to create a personal experience for each client. I believe that my professional attitude and dynamic skill set makes me an asset to any organisation.

WORK EXPERIENCE

Etihad Airways, UAE

Jan 2017 - Jun 2020

Cabin Senior/Cabin Manager

Overall in charge on A320 of the Business Class and Economy Class Cabins. Responsible for catering, cabin appearance, communicating with dispatcher, engineers, catering officer and building good CRM with the flight deck. Logging aircraft defects and catering discrepancies. Completing documentation of guest experiences/feedback. Reviewing crew members on performance/Style and Image. Motivating a crew of up to 5 team members to provide flawless service and briefing them on standards and guidelines.

Providing feedback to crew and leading by example. Briefing crew on Loyal Guests/Frequent flyers and providing them with a enjoyable service.

Etihad Airways, UAE

May 2015 - Jan 2017

First Class Flight Attendant

Designated First Class Ambassador. Welcoming guests to their suites and offering a bespoke service. Ensuring cabin, galleys and lavatories are maintained to the highest standard at all times.

Working alongside In-Flight Chef to offer an award winning service to our guests with a taste of Arabian hospitality. Being aware of dietary requirements and offering a impeccable service.

Following VIP/VVIP protocols such as discretion, addressing guest with the appropriate titles. Selected as First Class Flight Attendant for charter/VIP flights. Offering a tailor-made service to guests to suit their preference. Etihad Airways, UAE

Jul 2014 - May 2015

Business Class Flight Attendant

Promoted to Business Class where my role entailed creating an outstanding experience for all guests. Welcoming, serving and anticipating the desires of the guests. Having a thorough knowledge of all menu cycle and product changes. Working as part of a team to ensure guest’s rest was peaceful and not disturbed. Introducing Dine Anytime Concept to guests and creating special moments for honeymoon guests, birthdays and anniversaries.

Maintaining an immaculate cabin and galley appearance at all times. Etihad Airways, UAE

Nov 2011 - Jul 2014

International Flight Attendant

Trained by Norland College, Onboard Flying Nanny. Responsible for families with children/infants. Offering assistance to families, offering meal options/baby food to families and introducing facilities onboard.

St. Thomas' Hospital, London,

England

May 2011 - Nov 2011

Recruiter & Research Administrative Assistant

Screening interested participants for eligibility to take part in the study. Briefing interest participants about the EAT study and what it entails. Arranging appointments with the research doctors and correctly recording health concerns to pass on to the doctors. I would get in touch with parents to discuss blood results that have been completed.

Arranging paper work of participants.

Responsible of scheduling appointments and cancelling or re-scheduling. EDUCATION

Undergraduate, College of

Marin, USA

2008 - 2009

Psychology and Business Major

Psychology course overview: Theories and contemporary trends in psychology and human development and how these principles can be incorporated into a meaningful understanding of oneself and others. Business major course overview: Skills including Management, Sales and Marketing, Finance, Human Resources, and Entrepreneurship. San Pedro High School, Belize

2004 - 2008

High School Graduate with Honors

Graduated with Honors in Business Management and Accounting. ADDITIONAL TRAINING

Trained on A320, A321, A319, B777-200, B787-9, B787-10, and A330. Valid Flight Cabin Attendant GCAA License, expiry 2027. C2C, Silver Service Essentials Course, October 2020. C2C Essentials First Steps, VIP Flight Attendant Course, March 2020. C2C, All about Catering a VIP Aircraft, June 2020. Certificate in Floristry accredited by New Skills Academy, June 2020. Etihad Certified aviation training courses covering SEP, First Aid / CPR, Fire & Safety drill, Aviation, Dangerous Goods, Security & Terrorism, CRM, Customer Care Certificate in The World of A Corporate Flight Attendant - Building Your Image accredited by Global Crew Prestige, July 2020.

Certificate in VIP Client Interaction / CV Building, Interview & Career Tips accredited by Global Crew Prestige, July 2020.

Certificate in Food Safety & Handling / Catering & Budget Management - GCP Intelligent Menu Creation Technique accredited by Global Crew Prestige, July 2020. Certificate in Microsoft Excel accredited by New Skills Academy, July 2020. Certificate in Business English for Cross-Cultural Communication accredited by Hong Kong University of Science & Technology, July 2020. Volunteer at ‘Together We Are Good’ Authority of Social Contribution Ma’an, May - June 2020. Delivering food support to the impacted Abu Dhabi community during Covid-19. Certificate in Foundation of Everyday Leadership, accredited by University of Illinois, May 2020.

Certificate in Virtual College Food, Safety & Hygiene for Catering and Supervisors for Manufacturing Level 1, 2, 3. April 2020.

MY PORTFOLIO

Click on Thumbnail to open:

1. Commercial 2 Corporate Training certificates

2. Additional Training Certificates

3. Introduction Video

3. Full Length Photograph

SKILLS

Cabin Management, team building & in-flight Service Committed to safety in all operations

VIP protocols, confidentiality & integrity

Problem solving self-motivation

Efficiency to work under pressure

Flexibility/Adaptability

Excellent communication & organization skills, able to meet deadlines, make informed decisions & accept responsibility

Excellent leadership, customer service & multi-tasking skills Dependable, reliable, honest & hardworking

Computer Skills: Proficient in MS Office Suite, Word, Excel & PowerPoint PERSONAL INFORMATION

Date of birth: 9th November 1990

Nationality: British / Belizean

Passport: British

Crew Visa: USA Expiry Date: 2023

Languages: English

Marital status: Single

Height: 1.65 M Weight: 60 KGS

Availability: Immediate

Hobbies & Interests: Muay Thai / Boxing, Reading and Traveling REFERENCES:

Clarisse Sangana

Contact:adhin6@r.postjobfree.com -

Phone: +971-***-***-***

Etihad Airways

Line Manager/Cabin Manager

Relief Performance Manager/Guest Experience & Delivery Mr. M. Rehan Tariq

Contact: adhin6@r.postjobfree.com -

Phone: +971-***-***-***

Etihad Airways

Cabin Manager/Crew Controller

Contact this candidate