PROFILE ATTRIBUTES

To strive, grow and achieve the best of my performance through hard work with an organization providing all round growth and venture into new technologies and also seeking a challenging career in a progressive organization offering to prove, utilize and enhance my skills.

PERSONAL SKILLS

A career-oriented individual with the capability for optimum performance. Also very hard working, adaptable and self-motivated offering great potential for professional growth and achievement through determination and dedication.

Positive attitude and an excellent team player.

Competent with good communication and interpersonal skills.

WORK EXPERIENCE

Company : Landmark group (Fun VILLE)

POSITION : Customer service Team leader 2013 Till Now

Accountabilities: Provides quality customer service, including interacting with customers, answering Customer enquiries and effectively handling customer complaints and escalation

: Provides encouragement to team members, including communicating team goals and

: identifying areas for new training or skill checks

: Answers team member questions, helps with team member problems, and oversees Team member work for quality and guideline compliance

: Set clear team goals

: Conducts team meetings to update members on best practices and performance

: Create an inspiring team environment with an open communication culture

: Discover training needs and provide coaching

: Listen to team members’ feedback and resolve any issues or conflicts

Company : Hard Rock (Egypt)

Position : marketing executive

Period : Feb 2009 up to 2013

Accountabilities: overseeing and developing marketing campaign

: compiling and distributing financial and statistical information

: updating databases and using a customer relationship management (CRM) system

: devising and presenting ideas and strategies

: conducting research and analyzing data to identify and define audience

EDUCATIONAL QUALIFICATION

Bachelor of Law,

COMPUTER & NETWORKING SKILLS

Strong skills Microsoft office tools like MS Word, MS Excel,

Customer service by fun city hr.

Got numerous awards by fun city as recognition of high performance employee

Fire warden / Marshall training

LINGUISTIC DETAILS

ARABIC: (MOTHER TONGUE) ENGLISH: (EXCELLENT)

PERSONAL DETAILS

Date of Birth : 26 /02/ 1980 Nationality : EGYPTIAN

Religion : Muslim

Marital Status : Single

Gender : MALE

Visa Status : Visit visa

Notice period : one month

I wish to get suitable JOB WHICH CAN IMPROVE MY CAREER AND ACHIEVE MY WISHES AND I’M LOOKING

FORWARD TO HEAR YOUR FAVOURABLE response

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