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hospitality practitioner

Location:
Ho, Volta, Ghana
Salary:
5000gh
Posted:
October 31, 2020

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Resume:

CURRICULUM VITAE

PERSONAL DETAILS

NAME: Governor Emmanuel Kofi Tetteh

TELEPHONE: +233-*********, +233-*********

DATE OF BIRTH: 25th December, 1992

NATIONALITY: Ghanaian

E-MAIL: adhfs2@r.postjobfree.com

PERSONAL STATEMENT

I am a motivated and responsible business practitioner with hands-on experience in the field of tourism and hospitality. In my 5 year experience of work, I have had a customer- focused approach to work and a strong desire to see things through to completion. I have great aspirations and a big heart for the service industry. As career objectives, I am very hopeful in taking giant steps in business development, service management, airline management, hospitality management, organization and leadership management to maximize productivity and delight within the business world.

EDUCATIONAL BACKGROUND

DATE INSTITUTION

2019-2020 M.Sc. International Business, University of Ghana Business School. Grade point achieved: Distinction with practical and academic training on relevant modules such as

International business management

Global perspectives on corporate social responsibility

Marketing and service management

Business advocacy and government relations

International trade and export management

Technology and innovation in international business 2011-2015 B.Sc. Hospitality and Tourism Management, University of Cape Coast, Ghana

Grade point achieved: 2nd class upper honors with detailed academic training and practical grooming in relevant fields like

Hotel and event management

Food and beverage service management

Hospitality law

Purchasing and procurement management

Facilities management

Ticketing and reservations management

Travel and transport geography

2007- 2010 General Arts with Electives Including Government, Economics And Geography, Star Senior High School, Ho.

WORKING EXPERIENCE

DATE ORGANIZATION

August, 2015 – Current: Volta Serene Hotel, Ho.

Food and Beverages Coordinator

The team-lead for 18 workers within the food and beverage department. These workers include waiters, waitresses, bar men and cashiers.

The liaison between the food production unit, the food service unit and the consumer, guest.

Coordinate meal service and service area arrangements for special events such as wedding receptions and dinner parties.

Responsible for supervising conference arrangements and setups.

Report directly to the General Manager on daily, weekly and monthly basis about service experiences, daily operations, pressing issues and stock levels.

Uniting team members to deliver exceptional meal experiences.

In charge of the operation of four bars where beverage service of different varieties are offered.

Supervise and monitor waiters, waitresses, barmen and cashiers on their daily operation, grooming and work schedules.

Assign roles and responsibilities to all food and beverage staff on tasks to be accomplished for the day and work with guest feedback to improve services and meal experience.

NB: In working with Volta Serene Hotel, our efforts as team members have raised the hotel to a substantial level in Ghana and beyond. This is however evident in the numerous awards the hotel has received over a short period of time since its inception.

July, 2015 Taylor Nelson Research and Marketing Services, Field agent.

Collection of data on the field with questionnaires, interviews, sampling among others.

Door to door enumeration exercise based on the kind of project the data is needed for. July, 2014 La Palm Royal Beach Hotel

Off- campus internship at the food and beverages department of la palm royal beach hotel. July, 2013 West African Examination Council Ho

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LEADERSHIP POSITIONS AND ARCHIEVEMENT

GRATITUDE PROJECT- PROJECT CHAIRMAN

The chairman for a group of young volunteers devoted in helping the less privileged within the community through education, health awareness and screenings, fostering agronomic practices, and above all donations in cash and kind. This volunteer group is my personal initiative and we are blessed to have a team who believes in the concept to extend alms.

The Gratitude Project GH since its inception in 2018 has executed two major projects in the Ho municipality.

UNIVERSITY OF CAPE COAST, GESAM (GLOBAL EVANGELICAL STUDENTS AND ASSOCIATES MINISTRY)

Assistant music director for GESAM’s VOICE OF GRACE MUSIC GROUP in 2012.

Chief instrumentalist for GESAM’s VOICE OF GRACE MUSIC GROUP in 2013.

Chairman for GRACE PROJECT COMMITTEE, 2013.

Received a citation for being a distinguished worker SOLE-PROPRIETOR OF THE GRATITUDE BAR

Run and operate a mobile cocktails and mixology bar in and around Ho called GRATITUDE BAR. Work with a team of three young adults as my team. We do cocktails, drink service and beverage consumption at outdoor events, funerals, parties and many more.

VOLTA SERENE HOTEL

Food and Beverages Coordinator with all the working staff inclusive of supervisors under my direct leadership and supervision.

Offered exceptional dinner service to 1500 guests from the GHANA PHAMARCEUTICAL COUNSIL in August, 2018. This among other high numbers, high Government agencies and multinational companies did we offer exceptional hospitality services to. SPECIAL SKILLS AND ABILITIES

Musically inclined; can play the organ, bass guitar, drum set and sing.

Excellent communication and interpersonal skills

Leadership skills: 1. Food and beverage coordinator who manages three food outlets, a poolside bar and a night club.

2. Led a musical group as the assistant music director and chief instrumentalist.

3. Chairman for the Gratitude Project Gh (NGO)

Fluent in English speaking, Ga-Adangbey, Krobo, Ewe and basic French, basic Chinese.

Computer literate; good working knowledge of spss, Microsoft office, ezee hospitality software, Microsoft power point.

Mixology and cocktail preparation (liquors and beverages). The following cocktails and concepts I have invented

1. Pride of our motherland

2. Mamaga

3. Flute of gratitude

4. Smile of a virgin

5. Green vegetation

6. MAYA ANGELOU

CONFERENCE AND WORKSHOPS FOR CAREER DEVELOPMENT

Hospitality training on quality service, brand marketing and ethics, 2019. Volta Serene Hotel, Ho.

Hospitality management training- January, 2017.

Volta Serene Hotel, Ho.

Spirits brand knowledge and bartending- September, 2016

Preparing for employment in the hospitality and tourism industry, ticketing and reservations in Ghana- April, 2013

Overcoming unemployment through creativity – March, 2012

Promoting excellence through innovation and technology, springboard roadshow – March 2012.

REFERENCES

1. Mrs. Afenyo-Agbe Ewoenam Afua 2. Apostle Ayifli Paul Lecturer Founder and Head Pastor

+233-********* New Life Redemption Church

Email: adhfs2@r.postjobfree.com +233-*********

3. Dr. (Mrs.) Eunice F. Amissah, CHE (Senior Lecturer) Head of Department Hospitality and Tourism Management University of Cape Coast

+233-*********

Email: adhfs2@r.postjobfree.com



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