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Sales Marketing

Wilmington, NC
October 31, 2020

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Duane J. Ross



**** ******** ***

Wilmington, NC 28412



Accomplished business strategy professional with a strong background in client management and project management comprised of over 15 years. My background includes numerous roles as a Marketing Director, PMO, Director of Banking Strategy and Client Service Director in both BPO and direct sourced environments. Experienced in both team and sole contributor roles.

Management Profile

Strong executive management background includes strategic planning, team and alliance building, relationship management, board-level presentations and segment relations

Proven client management skills exceeding revenue and relationship goals fostering growth and expansion opportunities

Top-level marketing experience building five-year ROI plans, client relations, product and market development, product management, integrated sales channel delivery and marketing communications

Served on the executive board for Channels and Segment divisions to devise and deliver 5-year strategic market growth

Employment History

SANTANDER BANK, N.A., Boston, MA Jan 2013 – Feb 2017

Director, Strategy & Business Development

Responsible for managing all aspects of Retail product sales (consumer and small business) through the Channels Division including day-to-day business support, short- and long-term budget planning and coordination with internal/external partners

Identified key organizational strengths and weaknesses relevant to project planning

Direct Relationship Manager for our vendors in IT and channels divisions including RFPs and SOW execution

Consistently eclipsed sales metrics and client expectations on a monthly basis driving an average ROI of 180% for our Alternate Channels Division

Achieved total profit pool sales of $23.2M in 2017, $15.4M in 2016, $8.9M in 2015 and $8.1M in 2014

Surpassed three-year strategic goal of $16M by 45% (2014 – 2017)

IBEX GLOBAL, Pittsburgh, PA Apr 2008 – Feb 2013

Senior Director, Client Management

Maintained and enhanced relationships with existing segment and product partners to drive overall sales and performance across multiple divisions

Direct Relationship Manager for top four U.S. clients in finance and communications sectors including numerous F500 companies

Top financial account established in 2010 with ABR of $800,000

Total ABR of $5.4M in 2013, growing that relationship 675% in three years by implementing product solutions and driving additional revenue for the company and the client

Drove and maintained strong industry-wide reputation for technical and service excellence, enabling 95% client retention rates

Provided cross-functional leadership to ensure that all internal and external partners met strategic goals improving overall efficiency, compliance, and effectiveness

Worked to create an atmosphere fostering personal and professional development, integrity, and ownership

ELITE HOMES INC., Pittsburgh, PA Apr 2005 – Feb 2008

Director Project Management

Developed and executed core project plans from inception to completion in a timely manner and on budget

Responsible for RFP creation and execution as well as managing overall financials

Implemented a core performance standard for the development of managers, quality assurance and sales associates to identify potential fast track candidates for management positions

Established strong leadership and a positive presence within the company contributing to increased personnel and revenues

Directly involved in selection, interviewing, and hiring process for sales professionals

GRANTON MARKETING, Columbus, OH May 2001 – Jan 2005

Area Marketing Director

Increased sales by 300% within a three-year time frame due to strategic business acumen

Spearheaded business development functions through branding and marketing partnerships

Identified advertising markets utilizing demographic surveys, which significantly increased exposure in untapped markets

Developed and implemented programs, strategies, and sales tools from concept to completion, resulting in greater team efficiency and effectiveness

Previous Experience

OLD WORD HOMES, LLC Wilmington, NC - VP Development

TRUGREEN CHEMLAWN Pittsburgh, PA – Assistant Marketing Director

EPCON HOMES, Columbus OH – Sales and Fulfillment Strategist


Sales and Marketing Executives International

Six Sigma Certification

Cohen Brown Leadership Certification

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