CURRICULUM VITAE

FIRDAUS MOHD HUSSAIN KALANIYA

***/ ****** ***,

Ganga complex,

Naya Nagar,

Mira rd (w) 401107

E-mail: adhf9x@r.postjobfree.com

Mob: +919*********

Career Objective:-

Seeking a position in reputed and well renowned company to deliver best services and serve the customers.

Career Summary:-

●A well-presented, particulate and confident individual with a proven ability to provide exceptional customer service and ensure that passengers leave with a lasting positive impression of their flight possesses.

●Experience of working with passengers from different cultures & backgrounds.

●Experienced in dealing with the public & comfortable in a selling role.

●Experienced in providing the best service to the customer.

Personality Traits:-

●Strong analytical and helping skills.

●Keeping myself calm in the situation of conflict.

●Remarkable patience and motivational skills.

●Excellent communication skills in written and verbal both.

●Well organized, accurate and detail oriented.

●Good interpersonal skills.

●Fast learner with a drive to succeed.

●Hard working and patient.

Key Responsibilities Handled:-

●Responsible for the safety and comfort of passengers.

●Making sure that the aircraft is clean and tidy before passengers come on board.

●Dealing with difficult passengers & situations politely but firmly.

Skill Sets:-

●Warm Personality.

●Sincerity and honesty.

●Cross cultural sensitivity.

●Customer focused-Experience in fast paced and high profile work.

●Depth information on safety and security measures.

●Thorough understanding of airlines rules and procedures.

Achievements:-

●Certified by CELEBI NAS at Chatarapati Shivaji International Airport Mumbai to Airport Services Agent.

●Certified by QANTAS to cooperate with them for the trial as a passenger and as staff.

●Promoted only for First and Business class counters after receiving appreciation letter from lufthansa airlines

Experience:-

Working with Victorinox as Store Manager(2020)

Worked with Antony Morato as SR. Fashion consultant (2019)

Worked with Charles & Keith as Trainee Assistance store manager (2017-2018)

Worked with GUESS as an Senior Fashion Consultant.(2015-2017)

Worked as Assistant Supervisor for Customer Service Executive in CELEBI NAS AVIATION SERVICE for Lufthansa airlines and dedicated staff for QANTAS Airways & OMAN Airlines at Mumbai Chatarapati Shivaji International Airport. (2012-2014)

Academic Qualifications:-

SSC Passed from Mumbai University 2007

HSC Passed from Mumbai University 2009

Tybcom from Rvv institute 2012

PERSONAL INFORMATION:

Name : FIRDAUS MOHD HUSSAIN KALANIYA

Date of Birth : 10th Feb 1992

Nationality : Indian.

Marital Status : Unmarried.

Languages Known : English, Hindi, Gujrati.

E mail ID : adhf9x@r.postjobfree.com

Mobile : +919*********

Permanent Address

104/Kaushal apt,

Opp ganga complex,

Naya nagar,

Mira rd east -401107

Date: - (Firdaus Mohd Hussain Kalaniya)

Contact this candidate