Surinder Singh

House NO. ***,

Sector **-A, Chandigarh

Mobile No:-704-***-****

Email ID:- adhf3m@r.postjobfree.com

Career Objective:-

To obtain a Managerial position with an organisation where my skills and knowledge in retail, customer relations and sales can be used to improve company’s operation, increase profitability and promote growth.

Summary of Qualifications:-

Good Selling and Communication skills. Ability to handle and solve customer’s complaints. Established good relationship with customers and generated requirements with Brand building ability. Surveyed, collected, classified, analysed, summarised latest data from customer’s feedbacks and requirements. Strong interpersonal, analytical, and technical skills. Self motivated, maintain a high level of energy, strategic decision making and critical thinking. Ability to organize prioritizes, and works under pressure, heavy work load and meet deadlines.

Work Experience:-

A Unit of Wilco Publishing House

Bargain Book Hut. VR Mall Punjab Mohali

Store Manager- April, 2019 - Present

Completes store operational requirements by scheduling and assigning employees; following up on work results.

Maintains store staff by recruiting, selecting, orienting, and training employees.

Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.

Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.

Protects employees and customers by providing a safe and clean store environment.

Maintains the stability and reputation of the store by complying with legal requirements.

Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.

Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.

Shoppers Stop Ltd. Rajouri New Delhi

Area Coordinator- Aug, 2018- Mar, 2019

Daily Sales vs. Target Report for North Stores

Calculation of Conversion, Avg Bill Size, Avg Selling price with Growth over last year.

NMROF & GMROF

Category performance & Contributions

Projection & Forecasting as per trends

Pvt Brands Sales Performance

Personal Shoppers Concept review.

Membership Performance analysis

Competition Tracker

Stock Turnover Report

Calling to customer on behalf of feedback & shopping experience.

SWOT Analysis Presentation for North

HR Reports Productivity Report, Incentive Calculation Report, Balance Score Card of Emp.

Trainings for ERP & Reports for all new employees.

Shoppers Stop Ltd. MBD Mall Jalandhar

Team Leader- June, 2017- July-2018

Handling 250+ CCA and 6 Team Members at CSD&FCD.

Taking care of all kind of customer concern at unit level and online purchase.

Coordination with all DM’s, Service Centres and Vendors regarding any kind of after sale service of each department. (Kids, men’s formal, men’s casual, ethnic, ladies western, home, non-apparels and leather)

Responsible for any kind of scheme and promotion communication in store.

Gives training to floor staff and cashiers for Shoppers Stop Membership enrolment.

Maintaining all kind of reports for Exchanges, Membership Enrolments, Alterations, Defectives, Personal shoppers, Free Gifts, IBT, RTV, SAV, Bill Void, Post Void, Gift card sale, Gift Voucher sale and repair charges. (daily-weekly-monthly basis to Unit Head and concern team)

Shoppers Stop Ltd. MGF Mall Gurgaon

Unit Coordinator- Sep, 2016- May, 2017

Maintain all kind of Daily Sale Report and Daily stock Report.

Every hour sale report to Unit Head (Store Manager), all Monthly reports to Aria Head.

Daily Attendance of Support Staff, Brand staff verification & coordination with vendor.

Coordination with DM for improvement in sale on daily basis and visual merchandising of all sections.

Coordination with Unit Administrator regarding all kind of need and requirements of the store.

Coordination with Unit HR for new staff interview, documentation and reward and recognition of the store.

Absence of DM managing floor and Morning briefing

Shoppers Stop Ltd. Shipra Mall, Ghaziabad

Team Member- Customer service & First Citizen Desk- Mar, 2014 -Aug, 2016

Identifying and Solving customers Complaints/query related to Product exchange/repair and Membership details.

To maintain and report the data of First Citizen Conversion, Membership, Feedback forms, GAN Reports, Credit notes and altered products to Unit Head and Respective Managers.

To calm down annoyed/dissatisfied customers upon service related issues by providing best options that can satisfy and delight the customers.

Handling customer feedbacks related to merchandise & Services.

Coordinating with Vendors to get repaired merchandise status & to get on time.

To achieve the monthly target of Membership Enrolments.

To Generate First Citizen membership and their accounts of Customers.

Shoppers Stop Ltd. Elante Mall Chandigarh

Customer Care Associate- Aug, 2013 – Feb, 2014

To provide the best customer service which can satisfy and delight the customer’s needs and wants.

To generate profitable customer relationship by enrolling First Citizen Members.

To achieve the sales target on daily basis.

To maintain the inventory database by global count, Stock Receiving, PICS, RTV and SAV.

Achievements:-

4th time promoted in support section as an Area Coordinator.

3rd time promoted in operations CSD&FCD section as a Unit Team Leader

2nd time promoted in support section as a Unit Coordinator

1st time Promoted within 6 months as Team member of CSD/FCD from Customer Care Associate.

Got certificate of Golden Mirror Award for best Team Member of CSD/FCD in North region.

Rewarded as best performer as on Dec 13. - Jan14.

Achieved sales targets successfully of the assigned department in the store.

Highest Enrolments of First Citizen Members in a Day at floor.

IBM Gurgaon Haryana

Customer Care Executive & Escalation Officer- Feb.2011- June 2013

Worked as a customer care executive for Mapple process (U.K.) inbound.

Promoted with in six month as an escalation officer. Handle all kind of complaint regarding connectivity issue or any semi technical complaint which transferred from floor.

Handle the complaint and book technician for customer if required. Mange the floor in the absence of Team Leader

Educational Qualifications:-

Bachelor of Arts from Punjab University 2006.

12th Passed from C.B.S.E. Board 2003.

10th Passed From C.B.S.E. Board 2001.

I.T. Skills:-

Operating system: MS DOS, Windows XP/2007,Win/Dss.AS/400 and Ora POS.

MS Office 2007: MS Excel, MS power point, MS Word, MS Outlook.

Training Exposure:-

Got certificate for Special Retail training from India Skills.

Personal Detail:-

Date of Birth : 21/07/1985

Sex : Male

Nationality : Indian

Marital Status : Married

Father’s Name : Mr Dhrup Singh

Present Address : House No-108, Sec28 A Chandingarh

Signature : Date:

Place:

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