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Assistant Social Media

Cookeville, TN
October 30, 2020

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Tammy Edwards

Cookeville, TN *****


Tammy is an experienced customer service professional. She has extensive experience handling inbound and outbound calls with patience and care. She consistently provides exceptional and professional customer service, while navigating through a variety of system applications. Tammy is a problem solver who quickly grasps complex situations and turns them into manageable tasks. She separates herself from her peers because of her ability to maintain a professional demeanor at all times and her exceptional conflict resolution skillset.


Authorized to work in the US for any employer

Work Experience

Case Manager Assistant

Zander Insurance - Nashville, TN

March 2020 to Present

Virtual Work From Home, Answer Social Media and Emails, Spreadsheets IT Administration Assistant

Addison Group/Wellpath - Nashville, TN

December 2019 to February 2020

• Assist with assigning PO request

• Assist with sending for quotes

• Create spreadsheets with facilities budget.

• Send weekly spreadsheet for the department.

Customer Service Rep

Southwestern Group - Nashville, TN

September 2019 to November 2019

• Assist customers with previous placed orders

• Assist customers with placing orders

• Expedite shipping orders

• Worked with Third Parties to resend orders

• Wrote procedures

• Helped management with all projects during downtime Call Center Representative

Ford Motor Credit Company - Franklin, TN

November 2016 to July 2019

LP and High-Risk Collections

• Conduct inbound and outbound com company

• Utilize strong communication, analytical, and problem-solving skills to identify solutions to get accounts out of delinquency

• C Operate a variety of system applications while speaking with customers about financing

• Update customer profiles which includes their address and contact information Project Manager

Supply Net/DBA Guardian Sprinkler - Nashville, TN

July 2016 to November 2016

Project Manager

• Maintained inventory control; placed and expedited orders

• Ensured invoices were submitted and verified receipts

• Maintained filing systems and documentation procedures

• Ran daily and monthly reports

Techno Aide

Express Pros - Nashville, TN

June 2016 to August 2016

Administrative Assistant

• Conducted order entry and expediting orders as deemed necessary

• Answered and directed Multiple phone systems

• Maintained filing systems

• Documented reports

Customer Loan Specialist

Sun Loan Company - Cookeville, TN

June 2015 to June 2016

• Obtained confidential information for loan applications and answered any customer questions

• Communicated with customers regarding processing their payments and deposits

• Perform collections on delinquent accounts

• Network to find and attract new business

• Assisted in new hiring training and implementing new procedures

• Utilized notary license

Customer Service Specialist

Enerco Group Inc - Cleveland, OH

June 2008 to March 2015

• Assist customers with returns

• Conduct 150-300 inbound calls each day and conducted outbound calls to customers

• Provide solutions via telephone for customer and stores inquiries regarding the status of orders and other service and basic IT issues

• Continued to produce quality while working under pressure and consistently met deadlines

• Assisted with obtaining funds on accounts

• Helped with new hire training, set the standard for company policies, services and financing options

• Ran daily and monthly reports

• Assisted with front desk duties such as greeting customers, answering multiple phone lines, and ordering supplies

Inventory Control Specialist/ Receptionist

Aluminum Line Products - Westlake, OH

January 2000 to September 2007

• Greeted and assisted clients as they enter office and via phone

• Answered telephone calls and passed them to the appropriate personnel

• Carried out administrative duties such as filing, typing, data entry, copying, scanning etc.

• Drafted and edited office memos

• Received, sorted and distributed the mail

• Generated daily and monthly reports

• Assisted with new hire training

• Reconciled outside warehouses

• Assisted with organizing yearly warehouse inventory Transporter

CSC - Cleveland, OH

April 1988 to August 1997

Picked up transactions and lockbox transmissions from the banks daily activities Education

None in Business Marketing

Cuyahoga Community College - Parma, OH

2013 to 2014

High school diploma or GED in General Studies

Lorain County Joint Vocational School District - Oberlin, OH March 1981 to April 1981


• Experienced with QuickBooks and Microsoft Office

• Word and Excel

• Excellent Communication skills with focus on customer service

• Familiarity with Point of Service Sale Terminals

• 40WPM

• 10 Key

• Administrative Assistant

• Outlook

• Payroll

• Receptionist

• Accounts Payable

• Word

• Billing

• Microsoft Excel

• Distribute Mail

• Implementation

• Shipping & Receiving

• Quality Control

• Secretarial

• Multi-line Phone Systems

• Multi-Tasker

• Microsoft Office

• MS Office

• Data Entry

• accounting

• Quickbooks

• Marketing

• Sales

• Filing

• Database Administration

• Case Management

• Conflict Management

• Order Entry


• Transmissions

• Order Entry

• Office Management

• Case Management

• Database Administration

• Project Management

• Databases

• Accounts Receivable

• Cold Calling

• Merchandising

• Bookkeeping

• Quality Assurance

• Personal Assistant Experience

• Recruiting

• Employee Orientation

• Management

• Customer service

• Typing

• Medical coding

• Pricing

• Leadership


Customer Service

April 2013

BEST Customer Service for the Team

Certifications and Licenses

Notary Public

June 2019 to June 2023


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