Curriculum Vitae of

Thembelihle Promise Khumalo

PERSONAL DETAILS

Nationality

South African

Ethnicity

African Female

Languages

IsiZulu, English, Sesotho, IsiXhosa

ID Number

820-***-**** 082

Email Address

adhdco@r.postjobfree.com

Contact number/ Mobile

063-***-****

Driver’s License

Code 08 and own transport

EDUCATIONAL QUALIFICATIONS

Institute

C.I.D.A City Campus

Qualification

Bachelor of Business Administration BBA Degree

Year Completed

2006

Institute

Msimude High School

Qualification

Matric

Year Completed

2000

CERTIFICATION AND WORKSHOPS

Institution: University Of South Africa (UNISA)

Qualification: Customer Service Management

Status: not completed

Workshops to Develop and Upgrade Skills

Institution: IIE Varsity College Certificate: Leadership and People Management

Year: 2016

Institution: ADvTECH Certificate: Introduction to Management Development Programme

Year: 2014

Institution: FASSET Training Certificate: Fundamentals of Project Management

Year: 2013

Institution: Advtech

Certificate: Excellence in Supervision

Year: 2013

Institution: Varsity College (Seminar)

Certificate: Psychology of Customer Service

Year: 2013

Institution: Varsity College

Certificate: Time Management

Year: 2013

ACHIEVEMENTS

2014 – Successfully completed Introduction to Management Development Programme

Dimension Data Services Strategy, June 2007 Certificate

Excellent Award -Showing excellence in the value(s) of: Teamwork, Commitment,Professional Excellence, September 2007

ICDL I.T Intellect, July 2007 Certificate

Customer Excellence & Interpersonal Skills Dialogue, May 2007 Certificate

English Communication Skills, Khumalo Green, JULY 2006 Certificate

Microsoft Front Page level 1&2, JUNE 2006 Certificate

Personal Money Management from African Bank Certificate, 2001

Trainers Certificate from FNB Banking Course, 2003

Certificate of Alias system- (Advtech Learning Integrated Academic System)

COMPUTER LITERACY

Ms Office – MS Word, MS Excel, MS PowerPoint, MS Outlook, Internet and Emails

Customer Relationship Management (CRM)

Student Academic Management (SAM)

Salesforce

CAREER CHRONOLOGY

Position

Company

Duration

-Sales Administrator / Admin & Processing Clerk

Smarter Business Group

July 2019– March 2020 due to lockdown

-Senior Consultant – IIE Business School and Part time division

Independent Institute of Education/ T/A Varsity College

Jun 2010 – 30 June 2019

-Orbit Navigator - Student Advisor for Part Time Courses

Vega the Brand Communication School

Jan 2009 – Jun 2010

-Marketing Assistant

-Leanership Marketing Assistant

-Office Support

-Varsity / School Practical’s

Rosebank College

Dimension Data

Fintax Consulting Group

C.I.D.A City Campus

Jan 2008 – Dec 2008

Feb 2006 – Dec 2007

Jun2003 – Dec 2005

2003 – 2005(part time while completing Degree)

EMPLOYMENT DETAILS

Company

Smarter Business Group

Date

July 2019 – March 2020

Position

Admin & Processing Clerk – Sales Administrator

Duties

Processing Sales/Contracts for Energy& Gas, Water & Waste Department

Capture on to Salesforce, Data capturing and accurate data details

Accurate information on the Account page and details on Salesforce/CRM.

Listening of Verbal Agreement and Recordings and make notes accordingly

Check Contract, Quote, signed and unsigned

Checked Letter of Authority (LOA) make sure all details needed are there and accurately

Calculate rates and Verify prices/rates accordingly

Confirm IP address on the UK IP Locator for the Certificate

Make sure Account managers/ Consultants read the Script verbatim for the Suppliers

Check contracts – Data, contact details, Address and Directors details/Owner/Partner information etc

Check Company details on Companies House for Limited companies

Check Company details on Charities Commission for a Charity/ Non for Profit organisation

Search SPID number on the Portal for Water/Waste Sale/ Contract

Search MPAN/ MPRN on the UD for the Site on the UD Platform

Check Sales Report and change sales/ contracts to Submissions

Monitor and keep Dashboards clean

Pre-process sale to be ready for submissions

Document Track onto Salesforce (Verbal Recording, Contracts, LOA, Lease documents, Bills/Invoices, Change of Tenancy COT confirmation.

Follow up with the Account Managers/ Consultants for outstanding documents/ details needed for smooth processing of the sale/ contract.

Customer Journey Management (CJM) and check Reports re-notes & contract stage on Salesforce.

Take orders and directive from the Team Leader of the departments

Action any other tasks allocated and / reports that might be required.

Reason for wanting to leave

International Company cannot continue with most staff due to challenges – Shutdown

We have been of retrenchment.

Reference: Gary Carson : Post Sale -Admin Manager Smarter Business

Contact no: 083-***-****

Emailto: adhdco@r.postjobfree.com

Company

Independent Institute of Education/ T/A Varsity College – PMB Campus

Date

Jun 2010 – June 2019 ( retrenched due to departmental restructuring

Position

Senior Consultant – IIE Business School& Part Time Division

Duties

Student consultations for the following:

56 courses/ programmes offered by The Business School part time, Distance, face to face and workshops

Degrees

BCOM Honours Degree

Higher Certificates

Management programmes to executives, senior managers and Principals, HOD’S and professional educators

Corporates

Book appointments for company visits

Build relationship with corporates

Consult on all corporates offers, workshops, tailored made training and in-house training

Identify and advise on the company training needs

Satellite offers to surrounding arrears of KZN (Ladysmith, Newcastle, Ixopo etc.)

Day-to day activities

Answer all calls immediately

Consulting with students / advising students on programmes to study

Attend to all enquiries and send out info immediately

Enrolling students to programmes of choice

Resolving student complaints and queries

Prepare Invoices and Quotations

Provide Customer Service

Update leads re follow-up calls and register the students

Emailing of confirmation email to students before course start

Capturing and make sure classes are up and running.

Manage / coordinate and assist the manager with the reports

Be familiar and up to date with all course offerings and dates

Confirm with Academics re-confirmation: lectures and material

Keep enquiries schedule up to date

Record all enquiries on the system (CRM) database within 24 hours

Assist the manager on added portfolio re- reports, project plans.

Follow-ups to all enquiries and update on the system (CRM)

Compile and send the following reports on time:

DAR- Daily Activity Report everyday by 16h00

Variance Report after the course start

Be familiar and up to date with Competitor Information

Be available for Ad-hoc requests - during the starts of the courses/ programme

Welcome students on the first lecturer (Presentation)

Administration

Capturing of all enquiries

Oversee administration of all the part time students

Capture student details and pull student numbers

Send confirmation of application and registration

Register students on CAMS( Central Academics Management System)

Ensure sufficient stock of marketing materials at all times in the Interview room

Ensure all required documents are attached and certified and follow up with students

SMS and phone students of their class starts

Rollovers letters / emails send to students

Post start reconciliations (recons) to ensure all students attended first up to third lecturer

Company

Vega the Brand Communication School

Date

Jan 2009 – Jun 2010

Position

Orbit Navigator - Student Advisor for Part Time Courses

Duties

Course Info Packs:

Ensure sufficient stock of marketing materials at all times

Have materials available in the Orbit office and in Reception

Keep Stock Record and Report up- to date

Course Enquiries

Be familiar and up to date with all course offerings and dates

Tend to all enquiries and send out info immediately

Keep enquiries schedule up to date

Record all enquiries on the digital database daily

Corporates

Book corporates appointments for the manager

Visit companies with the manager

Enroll candidates for different workshops

Be familiar/ up to date for all workshops offered

Enrolment Processes

Confirm all enrolments within 24 hours and process invoice to send with confirmation

Ensure all required documents are attached and certified

Request outstanding documents in Confirmation letter

Complete enrolment checklist, noting date of confirmation

Hand enrolment form over to Joy (to load onto Alias, to copy for finance and to file)

Monitor and follow up on payments

Once payment is received send letter confirming payment and give student number

Send out reminder 3 days prior to start of course

Credit Applications And Register

Record application on Credit Register

Scan in Request for Credit Application form, copy of qualification and course outlines/outcomes

Email to the registrar to process application

Record outcomes on Credit Register

Set-Up And Administration of Daytime Workshops, Corporate Training and In-House Training

Enrolment process

Liaise with canteen for catering

Liaise with I.T. to ensure they are aware of the event and that all equipment will be switched on and functioning

Follow and sign off Course Check List for Workshop/Corporate Training (i.e. catering, nametags, security, registration table, etc.)

Idea Exchange

Enrolment process

Liaise with canteen for catering

Liaise with I.T. to ensure they are aware of the event and that all equipment will be switched on and functioning

Follow and sign off Course Check List for Workshop/Corporate Training (i.e. catering, nametags, security, registration table, etc.)

Student/Candidate Birthdays

Manage the database and sent an email for Birthday wishes

Orbit Notice Board

Keep the notice board up to date

Orbit Alumni Database

Results and certificate assistance

Reason for Leaving

Relocated to KwaZulu Natal

Company

Rosebank College

Date

Jan 2008 – Dec 2008

Position

Marketing Assistant

Duties

Manage the Brand Sales and Marketing Managers Diaries

Responsible for deadlines on all communication reports

Assist in development of all marketing materials e.g. coordinate sign offs

Assist in coordinating the compilation and distribution of all marketing reports

Daily Branch Reports

Daily registrations and applications report.

Daily Activity report

WAR and Marketing report

Weekly activity school presentations.

Marketing surveys

Progress Review report

Stock report

Alias Queries

Any other reports that might be required by management.

Monitor and keep record of all adverts in the Newspapers/ Advertising.

Data capturing

Organise purchase order numbers for the payment process of the invoices.

Organise Couriers

Setting up Conferences/conference calls

Answering of calls and taking messages

Any other tasks as allocated by senior management

Reason for Leaving

Better opportunity- within the group

Company

Dimension Data

Date

Feb 2006 – Dec 2007

Position

Marketing Assistant

Duties

Managing three Marketing Manager’s Diaries/calendar

Process all the invoices

Get involve in different Campaigns

Assist all the Marketing managers with different projects.

Interact with different suppliers

Ordering of stationery.

Creating online newsletters

Data capturing

Assist in event management (conferences launch, breakfasts etc.)

Purchasing of gifts, branded shirts and T-shirts, cups etc.

Organise the driver for deliveries.

Setting up conference calls and video conferencing.

Travel arrangements (car hires and flights)

Create online registration form

Create online survey questionnaires

Create online invitations

Manage company signage and co-branding

Manage events RSVP’s and draw reports

Answering the phone and taking messages of 5 managers

Office management

Reason for Leaving

This learnership programme came to an end

Company

Fintax Consulting Group

Date

Jun 2003 – Dec 2005

Position

Office Support

Duties

Typing, Filling

Office support

Receptionist

Reason for Leaving

To pursue the Leanership with Dimension Data

Company

C.I.D.A City Campus

Date

2003 – 2005

Position

Varsity / School Practical’s

Duties

Filling, Typing,

Maintenance and moving (cleaning)

Data capturing (Office Assistant)

Reason for Leaving

completed my practical’s

References

Gary Carson: Post Sale Admin Manager – Smarter Business Group

Tel no: 014********

Mobile: 083-***-****

Emailto: adhdco@r.postjobfree.com

Celeste Naidoo (Water & Waste Team Leader – Smarter Business Group)

Tel no: 014********

Mobile: 073-***-****

Verona Khan (Business School & Part Time- Vice Principal Marketing Manager - Varsity College)

Tel no: 033-***-****

Mobile: 082-***-****

Eve Reddy (Deputy Principal Operations, Academics Varsity College)

Tel no: (033-***-****

Mobile: 073-***-****

Graham Bennets (Principal - Varsity College Pmb Campus)

Tel no: 033-***-****

Irene Gregory (Manager – Vega Orbit Navigator Brand Communication School)

Tel no: (011-***-****

Moloko Chepape (Rosebank College Brand and Marketing Manager)

Tel no: (011-***-****

Anna Watson (Dimension Data manager - solutions marketing)

Tel no: (011-***-****

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