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Food Service Customer

Location:
Virginia Beach, VA
Posted:
October 29, 2020

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Resume:

Crystal Robinson

DISPUTE SPECIALIST - PHONE TEAM

Chesapeake, VA

adhd84@r.postjobfree.com

757-***-****

Seeking an position as a Consumer Service Rep,

• Responsible

• Good Attitude

• Friendly, focus and high work ethic

• Experienced

• Multi-task worker

Work Experience

DISPUTE SPECIALIST

PHONE TEAM

June 2017 to Present

• RECEIVE AND PROCESS CUSTOMER DISPUTES REACH OUT TO MERCHANTS FOR ADDITIONAL

• Provide information by accessing alphabetical and geographical directories

• Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections

• Calculate and quote charges for services such as long-distance connections

• Perform clerical duties such as typing, proofreading, and sorting mail

• Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information

• Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others

• Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e- mail, or in person

• Translating or explaining what information means and how it can be used.

• Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts

Managed food service directly under the supervisor SOUTHEASTERN TRAINING CENTER

March 2017 to August 2017

MARCH 2017-AUGUST 2017

• Serve proper diets according to calorie intake

• Clean and sanitize dishes and utensils

• Clean and sanitize dining rooms

• Worked in the diet office making sure all of the patients have been fed

• Was responsible for efficiently managing a system of tray tickets in a demanding environment

• Managed food service directly under the supervisor, ensuring that the process of feeding patients went smoothly

• Complete pre and post-trip safety inspections, recording and reporting and defects and malfunctions

• Verify contents of inventory loads

• Practice safe and secure loading methods to avoid damaging goods

• Drove company truck for local pickups and deliveries

• Operated heavy material handing equipment such as trucks PERSONAL CARE AIDE HAND AND HEART

Virginia Beach, VA

March 2015 to 2017

• Give basic care to assigned clients, including bathing, toileting, dressing and feeding

• Assist with activities of daily living

• Chart and take monthly vital signs and weights

• Help in monitoring participants

• Transport clients on referral visits

• Adept at providing accurate and detailed care to clients as per instructions

• Proven ability to carry out individualized care of clients irrespective of social, economic, and cultural groups

• Comprehensive knowledge of performing household services and running errands CUSTOMER SERVICE

WALMART

June 2008 to February 2012

• Good communication skills

• Comprehensive knowledge of performing services

• Calculate and quote charges for services

• Answered telephone calls and directed them to the appropriate supervisor Education

High school or equivalent

Additional Information

SALES

• Dynamic customer service professional experienced in both call-center and retail store settings

• Build and maintain enduring customer relationships to boost sales and generate repeat business

• Quickly learn procedures and methods

• Able to work under pressure and meet deadlines Dynamic customer service professional experienced in both call-center and retail store settings

COMMUNICATION

• Excellent communication, interpersonal and organizational skills

• Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer

• Build and maintain enduring customer relationships to boost sales and generate repeat business

• Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders

• Listen attentively to caller needs to ensure a positive customer experience

• Access electronic and paper cataloging systems to look up product information and availability LEADERSHIP

• Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues

• Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds



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