HELEN LAWAL 081********

adhd1k@r.postjobfree.com

SKILLS

o Proficient computer user, conversant with Microsoft Office Suite o Extremely organized, capable of managing multiple and varied task o A team player with effective listening and communication skills EDUCATON

2013 Bachelor of Arts in Fine and Applied Art

Tai Solarin University of Education, Ogun State

2008 Senior School Certificate

Classic Comprehensive Secondary School, Lagos State EXPERIENCE

Customer Support Executive, Blackbet Limited Nov 2017 – Till date

* Crediting of customers accounts manually after payment.

* Make and receive calls, send emails to both international and local customers.

*Regular update of client details and information

*To provide client with in-depth knowledge of our services

*Analyze records of customer inquiries

*Interact with customers by phone, e-mail and/or face-to-face regarding various care issues.

*Solicit cross-selling and up-selling opportunities within the customer care experience.

*Tracking and reporting of relevant customer issues, escalating and resolving as soon as possible.

*Capturing and applying customer feedback to ensure customer satisfaction.

*Maintaining accurate records of all contacts with customer.

*Develop and maintain relationships which benefit client to make them come back again

*Maintain good relationships with customers through regular phone contact, e-mails. *Handling customer complaints and enquiries and also to proffer solution

*Effectively communicate with Key Clients via telephone, face-to-face and written communication to identify full potential and to gain maximum commitment to patronize more.

*Document and Follow through to resolve all customer complaints.

* Resolving issues on payment, withdrawal and winnings of customer on their betting account. Customer Support Officer, Hotels.ng, Lagos June 2016 – Aug 2017 Hotel Bookings

Make and receive calls, send emails to client and hotels for room reservations. Convince client to pay using various payment platform Keep records of daily activities using specific tools Ensure that room rates are up to date

Ensure that clients are satisfied and complaints are resolved in earnest Review and Follow-up

Follow-up on client to confirm their check in time. Ensure that client reservations are intact till their check in. Obtain the clients opinion and review after stay

Handle over 200 bookings daily.

Ensure that clients are checked in smoothly and if any complaints, it’s escalated and resolved before arrival of the guest.

Cultural and Creative Art Teacher, NYSC, Ekiti State Nov 2014-Oct 2015 Teaching of cultural and creative art subjects from JSS1 TO JSS3. Carrying out other responsibilities allocated to me by the school authorities Conducted extra tutorials to prepare the student for WAEC and NECO examinations Coordinated & graded assignments, studio work & exams REFERENCES

Available On Request

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