** *** ***** ***, ****** Town, South Africa +27-11-486-**** www.focusgroup.co.za

Palesa Phokojoe

RECEPTIONIST

PERSONAL DETAILS •

ID Number: 860**********

Nationality: South African

Demographic Profile: African Female

Geographic Profile: Johannesburg

Languages: English, Tswana,

Zulu & Xhosa

Driver’s License: Yes

Notice Period: Available

immediately

PROFESSIONAL SUMMARY •

alesa has more than 7 years’ experience in

eception and office management. She is an

nthusiastic, well-organized individual with

xtensive hands-on experience in providing

ront desk service. With this, she has a

emonstrated ability to answer multiple calls

nd guide visitors effectively. Palesa is well-

ersed in maintaining office security by

ollowing procedures and monitoring logbooks.

NOTABLE ACHIEVEMENTS •

NSZoom Immigration Software

EDS Database

FUNCTIONAL & TECHNICAL SKILLS •

omputer literate: Microsoft Office, Excel and

nternet skills

N

• CAREER HISTORY •

March 2017 - August 2020

PRIMEDIA BROADCASTING

Receptionist

May 2015 - March 2016

OGILVY & MATHER SA (HOGARTH)

Personal Assistant to Operations Director

May 2010 - April 2015

GLOO DIGITAL DESIGNS

Receptionist & Assistant to Office Manager

November 2008 - March 2009

NICK BERMAN PROPERTIES

Property Administrator

Refer to end of CV for previous roles

• EDUCATION AND PROFESSIONAL REGISTRATIONS •

Tourism Management, 2008

Boston Business Collage

BA Social Work, 2005

University of Johannesburg

Immaculata High School

Matric, 2004

Palesa Precious Phokojoe – 06 August 2020(Submitted by The Focus Group) 2

• FULL ACADEMIC RECORD •

SECONDARY EDUCATION

Immaculata High School

Matric

2004

TERTIARY EDUCATION

Name of Degree /

Diploma

Institution /

Dates

Major Subjects

Completed

Tourism Management 2008

Boston Business Collage

● Effective Communication

● Overview South Africa

● Customer Service

● Fares and Ticketing;

● Hospitality Management

● Tourism 1.2 and 3

● Marketing for Tourism

● Air Transportation

● Microsoft Word

● Microsoft Access

● Keyboard skills

● Understanding the Internet

Yes

BA Social Work 2005

University of Johannesburg

● Social Work 2a & 2b

● Sociology

● Development Studies

● Anthropology

● Child & Family Psychology 2a

& 2b

No

TECHNICAL SKILLS MATRIX

Skills

Proficiency

(1 – 5)

Years’

Experience

TECHNICAL 4 +-7

Multitasking, Prioritizing, Interpersonal skills

FUNCTIONAL 4

Communication skills, Organization, Friendliness, Technology Adaptability +-7

• CAREER CHRONOLOGY •

Period March 2017 - Current

Company PRIMEDIA BROADCASTING

Nature of Business Media

Last Position Held Reception

Responsibilities

● Answer calls according to the company standards

● Display qualities conducive to creating a positive atmosphere at Reception at all times.

● Attend to guests and ensure they feel welcomed

● Confirm with ‘person being visited’ that they are expecting a visitor – and confirm that they are ready to receive the guest

Palesa Precious Phokojoe – 06 August 2020 (Submitted by The Focus Group) 3

● Load guests onto security software and issue visitor’s cards

● Assist Hostesses with escorting guests/visitors, when necessary

● Do whatever necessary to ensure smooth flow of visitors in and out of the building

● Be pro-active in assisting with and maintaining a clean/neat, welcoming, respectable, efficient environment

● Assist contractors with access to building and update Facilities and other departments accordingly

● Receive parcels (both incoming and outgoing) and accurately record details such as receiver, end-recipient, sender, date, time, and condition

● Hand over parcels to Hostesses/Guests, confirming that parcels are in good order and correctly recorded in the relevant book/system

● Receive post and hand it to Hostesses for delivery

● Hand over after-hours deliveries to Security Desk

● Liaise with frontline security on an on-going basis, and being vigilant regarding security

● Assist with watering and maintaining flowers on 3rd floor Reception area, 1st floor and Main Reception, when necessary

● Assist with general office duties within Facilities department when requested to do so

● Make accurate boardroom bookings and ensuring organisers receive relevant confirmations Key Projects

Being involved and lending a hand in our company events like 702 Walk The Talk, Huawei Joburg Day, 702Nedbank Ignite

Notable Achievements in this Role

Handled successfully 100+ phone calls with no complains during the last 1 year Good satisfactory customer feedback

Reason for Leaving Company Restructuring

Period May 2015 - March 2016

Company OGILVY & MATHER SA (HOGARTH)

Last Position Held Personal Assistant to Operations Director Responsibilities

● Provide high quality personal and administrative assistance to the Director

● Management of the Director’s diary and appointments, ensuring effective use of time and preparation of papers and information in advance

● Filter incoming mail, sorting, redirecting and taking actions as appropriate

● Prepare and/or draft correspondence for the Director as required

● Prepare weekly staff movement sheets and record absences in liaison with HR staff

● Assist with budget management and take responsibility for monitoring of income and expenditure, processing and coding of invoices and expenses

● Carry out a range of administrative tasks, including photocopying, filling and sending faxes

● Manage electronic and paper based filling system

● Organize internal and external meetings

● Affectively communicate to staff on behalf of the Director Reason for Leaving Retrenched

Period May 2010 - April 2015

Palesa Precious Phokojoe – 06 August 2020 (Submitted by The Focus Group) 4 Company GLOO DIGITAL DESIGNS

Last Position Held Receptionist & Assistant to Office Manager Responsibilities

● Ensure smooth functioning of the office administration

● Lead and direct office staff, technicians and others in running their day-to-day tasks perfectly

● Ensure maintenance of office premises in a neat and hygienic condition

● Handle and manage office expenses, disbursements, correspondence

● Maintain and update records, reports and datasheets on a periodic basis

● Organize staff meetings, events, parties, travel and other recreational activities

● Collaborate, assist and support sales, purchase, accounts and administrative departments

● Ensure best practices, standards and procedures in running the office administration

● Perform other tasks and responsibilities

● Screening calls for everyone in the office

Reason for Leaving Career Advancement

Period November 2008 - March 2009

Company NICK BERMAN PROPERTIES

Last Position Held Property Administrator

Responsibilities

● Liaison with landlords

● Liaison with tenants

● Attending to encountered problem for apartments

● Managing properties

● Inspecting the properties

● Invoicing both the landlords & the tenants

● Managing the levy and electricity statements

● Loading properties on the internet

● Updating the company’s website

● Making Lease Agreements

● Renewing Lease Agreements

Reason for Leaving Career growth

SUMMARY OF PREVIOUS PERIOD

J FETTING & ASSOCIATE

July 2008

Case Administrator

MANPOWER RECRUITMENT

May 2009 - 2010

Temporary Candidate

Contact this candidate