Project Management & IT Professional

Energy Management & Automation• Telecoms • Manufacturing • Integrated Marketing Communications

• Managed Services • Food Distribution

Results-driven professional seeking professional development in a dynamic and stable workplace while contributing value and a unique blend of Project Management, leadership, technical and exemplary customer support skills to deliver project objectives and align project execution with strategy and ethics of an organization.

Program/Project Management Agile Principles Leadership and People Management Requirements Management IT Administration Infrastructure Management Systems Integration Enterprise Solutions Deployment Desktop and Server Management ITIL Service Level Delivery

Industrial and Production Engineering (BSc) March 1998 – April 2004

(University of Ibadan) Ibadan, Nigeria

United States Coast Guard (Reservist) Dec 2019 - Present

Project Manager Training Program (Workfront Ascent) April 2019

Project Manager (ConnectWise University) June 2018

Certified Scrum Master (CSM) February 2018

Prince2 (Foundation) April 2014

Project Management Professional (PMP) August 2012

ITIL Foundation V3 February 2009

Microsoft Certified Technology Specialist (MCTS) May 2006

Microsoft Certified Solution Developer (MCSD) June 2003

Microsoft Certified Professional (MCP) December 2002

Construction Safety Training System (CSTS-09) December 2014

Operating Systems:

MS Windows (NT/98/2000/XP/Vista/7/8/10 (TP))

MS Windows Server (2000, 2003, 2008 and 2012)

MS-DOS, Mac OS X, Linux/Unix (intermediate), iOS and Android

Hardware:

Laptops, Desktops, Servers, Printers, Scanners, Internet Gateway devices, Cisco Routers,

Cisco Catalyst Switches, Wireless Access Points/Routers, IP-based devices.

Software:

Project Management & Dashboards: Microsoft Project, Primavera P6 Professional, Workfront, ConnectWise (BrightGauge), JIRA, Trello, Planner

General/Other Software: Microsoft Office suite, Microsoft SharePoint Portal Server, Lotus-Domino Server, Microsoft Exchange, Knowledge Tree, BMC Remedy, VMware ESXi, Veeam Backup and Replication, SugarCRM, OpenERP

Program and Project Manager (Contractor), April 2019 – May 2020

Brand Marketing Engagement Foxboro, Massachusetts

Schneider Electric, USA

www.schneider-electric.com

Schneider Electric is a global specialist in Energy Management and Automation that specializes in the development of connected technologies and solutions to manage energy and process in ways that are safe, reliable, efficient and sustainable.

Projects under Program Management

Application Development and Customizations on Unity Platform

Global Remote Deployments and upgrades

Onsite Multiscreen Installations

Global Innovation Hubs Design, Strategy and Implementation

oOver 100 Projects/locations: France, USA, Canada, Dubai, India, Saudi Arabia, Germany, Egypt, Singapore, Brazil, Colombia, Finland, Ireland, Hungary, Morocco, China, Australia, etc.

Responsibilities:

•Managed all related project initiatives under the Global Innovation Hub Design and Strategy Program

•Managed multiple project timelines across several event and showroom spaces at any given time

•Provided weekly status, presentations, dashboards and project updates to stakeholders.

•Acted as the single point of contact for creative partners and vendors to manage review cycles, purchase orders, budgets, and invoice processing

•Acted as the first point of contact for all technical & IT related inquiries/troubleshooting for the team

•Maintained strong business and client relationships in order to gather, interpret, and deliver feedback in a timely manner, ensuring that proposals and assets met business needs

•Maintained a directory of all global Innovation Hubs, including key contacts, showroom details, contents, business stakeholders, and partner vendors

•Directed work for localization and translation from global master content to regional use

•Ensured proper asset management of all necessary assets for future use

•Worked closely with designers, writers, creative directors, and event and showroom directors to deliver world class event and showroom experiences

•Understood the capacity of the team at any given moment and helped juggle multiple projects in multiple stages

•Coordinated and managed activities of the project team, controlling the indirect management of resources and schedules to ensure timely completion.

IT Project Manager May 2018 – Jan 2019

BCS CallProcessing, Inc. Rockland, Massachusetts

www.bcscallprocessing.com

BCS is a Managed Service Provider that manages end-to-end IT, helping clients leverage advanced technology to change the way they do business and achieve their strategic goals.

Projects (sample):

Office 365 Migration -Spectrum Lighting

Network Upgrade/ Office 365 Migration -South Shore Therapies

Server Upgrade -Potpourri Group, Inc.

Disk Encryption -Corrona LLC

Client Onboarding -Sterling Village/Potpourri Group

Office Move -BankW Staffing, LLC

Hosted Server -Easterly Partners Group LLC

Responsibilities:

•Coordinated and managed activities of the project team, controlling the indirect management of resources and schedules to ensure timely completion.

•Worked on multiple diverse technical projects of moderate size, scope, and complexity.

•Performed project management tasks including drafting project documents, establishing and facilitating meetings of cross-functional work groups and project steering committees, overall project coordination, including planning and sequencing work, setting milestones and deadlines, assigning responsibilities and providing status updates.

•Responsible for identifying project risks as well as creating and implementing contingency plans.

•Responsible for adhering to and communicating project change management.

•Responsible for project budgeting including project cost tracking for assigned projects.

•Responsible for ensuring the completion of projects through ConnectWise within the project governance process.

•Improve project team performance by building team cohesiveness and motivation in order to facilitate cooperation, ensure project efficiency, and boost morale.

Business Technology Support Specialist July 2015 – February 2018

SYSCO- Canada Edmonton, Alberta

www.sysco.ca

Sysco is the global leader in selling, marketing and distributing food products to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home.

Projects (sample):

•File Server Project

•Sales Team Hardware Refresh Project

Responsibilities:

•Assisted with coordination of projects at Corporate and operating company levels.

•Managed daily incident tickets opened through Remedy by Sysco Edmonton associates, confirming correct priority and handling escalations where required.

•Provided Monthly Executive Overviews to the President and Senior Management team using Presentations and dashboards

•Performed analytical tasks to troubleshoot and resolve White Glove tickets

•Assisted with on-site hands-on support when requested by remote support teams or third-party support vendors

•Coordinated hands-off between various support groups involved in the resolution of incidents, communicated expectations and urgency, tracked each incident’s resolution and collected feedback from associates identifying improvement opportunities and, communicating them through proper channels to other IT support groups.

•Continuously trained the office associates on how to request technology assistance through email, web interface or phone.

•Handled hot spare deployment requests.

•Kept the OpCo’s equipment “healthy” by monitoring and ensuring antivirus software, OS security software, asset management software, etc., were up to date and fully functional on all computers

•Managed all hardware tracking and hardware refresh cycles for the OpCo

IT Consultant/Server Administrator (Contractor) May 2015 – June 2015

Norseman Group Ltd. Edmonton, Alberta

www.norseman.ca

Norseman is a Canadian manufacturer of standard and custom products protecting people, equipment and the environment with innovative industrial fabric, foam and shelter solutions.

Responsibilities:

•Worked as part of IT team. Provided support and communicated effectively with internal and external stakeholders.

•Resolved issues relating to Server configurations (Windows server 2012, 2008), Virtual machine test builds, Group policy changes, user creation in Active directory, Printer Management, Exchange 2013 configurations, Cisco Jabber, Excel and Outlook applications amongst others.

•Installed new hardware for users and provided remote assistance via TeamViewer

•Attended to tickets created through “Request Tracker” in a professional and timely fashion

•Researched and recommend innovative solutions (Best Practices) in resolving some user/server issues.

Systems Administrator. October 2014 – January 2015

Avant Garde Technology Inc. Edmonton, Alberta

www.avantgarde.ca

Avant Garde Technology is a market leader in information systems and network consulting, providing superior technology, client support, and outsourcing services.

Projects (sample):

Network Upgrade

Responsibilities:

•Managed client's (Revcon Oilfield constructors) IT infrastructure at CNRL's Kirby-North In-Situ Oil Sands Project.

•Managed the upgrade of HP 1910 Gigabit Ethernet Switches, D-Link Firewalls, Fiber connection, Windows Server 2012 active directory changes, folder redirection configurations, as well as Group policy settings.

•Provided user support (desktop, laptops and mobile devices), access to server based folders, and messaging support on-site at CNRL's Kirby-North In-Situ Oil Sands Project.

•Remotely connected to desktops, laptops, servers and virtual machines (VMware ESXi & Windows Server 2012 Hyper-V) to resolve issues

•Installed and maintained IT and networking services (Cabling, wireless access points, and switches) at client offices and job sites

•Worked with vendors, other system administrators, and analysts to resolve problems

•Implemented systems backup solutions and performed data restoration

•Managed service and incident tickets to ensure quick resolution using analytical troubleshooting techniques

•Constantly monitored systems to ensure availability and efficiency of services

Hardware Deployment Tech. (Contractor) August 2014 – October 2014

Brains II Canada, Inc. Edmonton, Alberta

www.brainsiicanada.ca

Brains II Canada, Inc. is a leading provider of manufacturer-independent IT maintenance services to many of Canada’s largest companies, resellers, outsourcers and government agencies.

Projects (sample):

Data Center Upgrade

Responsibilities

•Provided POS, Server (Windows Server 2003, 2012) and Network refresh for multiple branches of retail client (Rexall) across Edmonton and other cities in Alberta.

•Backed-up POS configuration and data, transferred data between POS server (IBM X3500 M1-Windows server 2003) and new Host server (IBM X3500 M4-Windows server 2012) using Ethernet crossover cables, and also configured new server in Windows Server 2012 Hyper-V environment.

•Installed and configured USB 4 port KVM switches and Cisco 2960 48-port/24-port switches.

•Configured POS application, Lotus notes and windows system settings using provided documentation.

•Validated installation: Printers, McKesson file path and POS activation.

•Provided up-to-date reports on installations, challenges, and pending issues.

Technical Services Representative May 2013 – August 2014

Constant C Technology Group Winnipeg, Manitoba

www.constantc.com

Constant C Technology Group is an IT Company that provides Managed I.T. Services and Business Telephone Systems to the Winnipeg and Manitoba business community

Responsibilities:

•Provided maintenance of client's virtual infrastructure (VMware ESXi & Windows Server 2012 Hyper-V), including configurations, backups, off- site storage and general systems' health check with recommendations based on assessment and work done

•Attended to phone calls, voice messages, emails and tickets on IT (Workstations, Laptops, Servers, Printers, Peripherals, Software, Network, etc.) and Telephony related issues

•Remotely connected to client’s assets to resolve issues, also physically worked on assets when shipped to Constant C for issues that cannot be resolved remotely and went onsite when required.

•Handled telephony related issues at tier 1 level with capacity to do more if given the responsibility

•In just 3 months, propelled customer response-time and satisfaction by 30% reducing waiting times, and ensuring timely resolution to all issues.

•Involved in the design, implementation, and synthesis of client solutions, offering technical support, research and maintenance with positive and satisfactory customer feedback 98% of the time.

•Represented interests of Constant C to clients and vice-versa, and interfaced with vendors on behalf of clients.

•Elevated expertise and credibility of team by recognizing subject matter experts based on individual strengths to become "go-to" person and trainer for any issue related to that specialty.

•Trimmed time spent troubleshooting technical problems by overhauling outdated and incomplete service procedures and holding team members accountable for process updates.

Configuration Management Technical Consultant (Contractor) January 2013 – May 2013

Great-West Life Assurance Company Winnipeg, Manitoba

www.greatwestlife.com

Great-West Life is a leading Canadian insurer offering a broad portfolio of financial and benefit plan solutions for individuals, families, business owners and organizations.

Responsibilities:

•Updated thousands of people and asset records in the internal database (Remedy ITSM Suite), clearing a backlog of tickets in 50% of the time planned to complete the task

•Resolved data integrity issues for assets, configuration items and configuration item relationships

•Adhered to quality programs implemented to ensure the reliability of the information stored within the Configuration Management Database

•Coordinated the management of Remedy application requests

IT Manager May 2012 – October 2012

Troyka Holdings Limited (Quadrant Company) Lagos, Nigeria

www.quadrantcompany.com

The Quadrant Company is a leading full-service Public Relations Consultancy, wholly owned by Troyka Holdings, West Africa’s Largest and most innovative integrated marketing communications conglomerate

Projects (sample):

IT Infrastructure Setup

Responsibilities:

•Led the setup and implementation of company’s IT infrastructure project from ground up in new office site, saving cost and completing on time, on budget and according to specifications.

•Performed all major tasks in managing in-house projects which included- project discovery, kickoffs, drafting and driving project plans, project sizing and forecasting, scope, time and budget management, risk identification, status reporting, closing, etc.

•Led the deployment of COTS applications company-wide (desktops and data center), managing vendor relationships, change and source control related issues and providing timely support after project transitioned to operations.

•Provided, and coordinated training and support for all users to update knowledge and usage of existing and new IT applications.

•Virtually eliminated 99% of system downtime weekly by implementing a cost-effective DC/AC inverter system for the company

•Handled all escalated issues with regard to projects, IT and Business processes.

Business Development Manager May 2011 – April 2012

GTS-Infotel Nigeria Limited Lagos, Nigeria

www.gts-infotel.com

GTS-Infotel is a leading mobile value added services aggregator in Nigeria, specialized in the provision of Premium short codes over SMS & IVR across multiple mobile operators (Airtel, Globacom, MTN, Visafone).

Responsibilities:

•Managed the execution of projects from start to finish, delivering on time, on budget, to specifications and at agreed quality.

•Developed plans to enhance and optimize revenue opportunities for GTS-Infotel products & services in line with commercial expectations.

•Met and surpassed the sales target by 40% through the introduction of new products, modification of existing offers, and a better understanding of clients' needs.

•Generated leads, and developed new business relationships

•Actively and successfully managed the marketing/sales process and team

Senior Systems Administrator August 2006 – March 2010

Troyka Holdings Limited (Insight) Lagos, Nigeria

www.insightnigeria.com

Insight Communications is a West-African award-winning Advertising Agency. A subsidiary of Troyka Holdings

Responsibilities:

•Provided General Systems administration, IT infrastructure management, and help desk support services

•Managed IT Infrastructure of two subsidiaries of the group located at group’s headquarters.

•Offered technical advice and support that spanned across the entire group

•Interfaced with vendors (IT service providers) and manage related Service Level Agreements (SLAs)

•Planed, coordinated, and implemented network security measures to protect data, software, and hardware, ensuring data software and hardware protection company-wide.

•Provided Group administration of Messaging Platform (Lotus Domino 8.02)

•Implemented a document management system to enhance collaboration and accessibility to company's proprietary documents over the intranet from a central repository. This led to the reduction in the loss of documents by 75%, and saving time and effort used for searching for information from individual systems.

•Proposed and managed the implementation of an intranet-based knowledge repository that provided users with access to online materials from their workstations, and as a result improved learning and research.

•Worked as a project team member to deploy and upgrade the group-wide messaging platform from Lotus Domino version 5 to 8.02 thus reducing user, administration and support challenges by 60%

Consultant /Developer (Knowledge Mgt. Unit) October 2005 – July 2006

InfoGraphics Nigeria Limited Lagos, Nigeria

www.infographicsnigeria.com

InfoGraphics is a Microsoft Certified Gold Partner with competencies in Information Worker Solutions, Networking Infrastructure and Data Management Solutions. They provide cutting edge IT solutions to mid-size and enterprise organizations in West Africa.

Responsibilities:

•Upgraded tools and new functionality into bespoke deployments and worked with operational teams to deploy and troubleshoot.

•Participated as team member in the execution of IT projects

•Developed script models to customize or extend existing and new technology deployments.

•Carried out systems administration tasks in-house

•Actively engaged clients in the post-sale process to assist in resolving issues

Choir member March 2014 – August 2014

Springs Church Winnipeg, Manitoba

Recognition Event Co-Chair (Programs Committee) February 2013 – August 2014

Project Management Institute (Manitoba Chapter) Winnipeg, Manitoba

Community Development Personnel April 2009 – May 2009

Global Impact Church Ibadan, Nigeria

Scrum Alliance February 2018 – Present

Colorado, USA

Project Management Institute May 2012 - Present Pennsylvania, USA

Project Management Institute May 2015 – Feb 2018

(Northern Alberta Chapter) Edmonton, Alberta

Music, swimming, traveling and reading.

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