Rizwan Shariff A

G-**, SRI Rama Ashariya Apartment,

Dr.Vishnu Vardhan Road,

Kengeri, Bangalore-560060

E Mail: adhcls@r.postjobfree.com

Mobile: +91-996*******

CARRER OBJECTIVE

To establish myself as an excellent professional. To be a valued resource to the firm by constantly working on my skills. Working towards excellence and perfection with great enthusiasm.

ACADEMIC PROFILE

•B.SC.,(MATHEMATICS)from “MAZHARUL-ULOOM college” AMBUR Passed out in April 2013

•HIGHER SECONDARY: MAZHAR-UL ULOOM.HER.SEC. SCHOOL, AMBUR 635802 Passed out in April 2010

•SSLC ST.PETERS. HIGHER.SECONDARY SCHOOL, State Board.

Passed out in April 2008

CERTIFICATION

•Certified in Computer Hardware Engineering

TECHNICAL QUALIFICATION

•Full knowledge in Microsoft Excel, Microsoft Word, Microsoft PowerPoint.

•Basic Knowledge of Network Architecture, Routers and Routing protocols.

•Basics of PC Assembling, De Assembling, Maintenance & Troubleshooting.

•Basics knowledge of antivirus and troubleshooting

PERSONAL DETAILS:

Father Name : Akther Sharief

Mother Name : Shokhiya Banu

Date of Birth : 22.03.1993

Gender : Male

Marital Status : Married

Nationality : Indian

Languages Known : English, Tamil, Hindi, Telugu, Kannada, Malayalam Urdu & Arabic (Basic)

EXPERIENCES:

Worked as a Technical Support Executive at Sutherland Global Services – DELL ITS Process, Chennai DLF IT Park June 2013–OCTOBER 2014

JOB RESPONSIBILITIES:

• Deliver services and support to DELL end users via phone or internet connection.

• Interact with DELL customers to provide and process information in response to inquiries, concerns and request about products and services

• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.

• Diagnose and resolve technical and hardware and software issues involving internet connectivity.

• Research required information using available resources

• Follow standard procedures and processes.

• Identify and escalate priority issues per client specification

• Redirect problems to appropriate resource.

• Accurately process and record call transactions using a computer and designated tracking software.

• Offer alternative solutions where appropriate with the objective of retaining customer’s and client’s business

• Follow up and make scheduled call backs to customers where necessary

Achievements:

• Maintaining AHT, Repeat callers, First Call Resolution (FCR), Repeat dispatch Rate (RDR) by probing the issue correctly

• Awarded for best Top Performer for Q3 and Q4 at Chennai site

• Platinum award winner for Attendance

• Scored 26th rank all over Globe in Dell Technical

ABROAD Working experience in KSA from Dec-11-2014 To Dec-23-2016

Worked as a “ADMIN SUPERVISOR” on Admin & HR Department in GLOBE GROUP JEDDAH CITY, KINGDOM OF SAUDI ARABIA

MAIN DUTIES AND RESPONSIBILITIES

•Taking care of employee details in the personnel files for all employees in each files.

•Taking care of GOSI of all the employees in my division and submitting the report to the Saudi government

•Taking care of employee visa’s of the all nationality

•Taking care of all nationality immigration process

•Renewal of the all employee’s & including their families Iqama, Port gate pass, vehicle Insurance, Health Insurance, Passport renewal

•Taking care of employee movement like vacation procedure, resignation, termination process and procedure and maintain the details in the employee personnel files.

•Taking care of employee accommodation

•Taking care of housekeeping in all over the employee camp and office branches

•New branch project execution

•Taking care of BOQ validation

•Taking all the branch repair and maintenance

•Taking care of security & safety in the employee campus and office branches

•Taking care of employees medical Insurance

•Property Management

•Travel Management

•Catering Operations

•Stock management

•Procurement

•Labour management

•Logistics management

•Arranging Id card & access card

•To be responsible for the leaver process

•Taking care of All facilities of campus area

•Accommodation process for the employees

•Leaving correspondence

•Leaver emails

•Calculating outstanding annual leave

•Completing the leaver form for payroll

•Exit questionnaires

Working Experience:

Working as a Facility Manager in a Master Plan Landscapes Architect. Chennai from February 2017 to June 2018

•Taking care of all facilities management over all branch (Chennai & Bangalore)

•Sot services

•Vendor agreement renewal

•Employee data base

•Arranging Id card & access card

•Arranging MOM & Preparing Agenda

•Takin care of property like Apartments

•Handling Clients Handover documents

•Bylaws

•Acting as the single point of contact for clients

•Taking care of the activities in the apartments

•Electrical & Plumbing Management

•Arranging banquet hall for the training program or conference meeting in all over India

•Booking tickets by Air or train or Bus & Visa Process

•Catering Operations

•Stock Management

•Team Leading

•Travel Management

•Clear all vendors payment

•Handling petty cash

•Warehouse management

•Tracking and analyzing travel and other people related costs and reporting

•Updating all data and maintaining the MIS report

•Creating a well culture for organization

•Handling Accounts

•Helping the operation department for maintaining budget

Current Working Experience:

Working as a Business operation Manager for South Indian region in Humain Health (A Unit of Mirabel Health Services) From June 2018

Managing administrative activities maintenance of housekeeping, facilities, safety, security, procurement, warehouse & Inventory, logistics, Route Planning, Legal document verifications, field management and employee induction etc.

Taking care of PAN India Infrastructure Maintenance & Repair

Project Execution

Taking care of Logistics route planning

Review previous days route plan and gather adjustments

Adjust routes to run the minimum required to provide proper

Maintain master file information in Roadnet and SAP systems

Digital marketing

Event management of all the branches for marketing

Strategically plan and manage logistics, warehouse, transportation and customer services

Arrange warehouse, catalogue goods, plan routes and process shipments

Supervise, coach and train warehouse workforce

Meet cost, productivity, accuracy and timeliness targets

Maintain metrics and analyze data to assess performance and implement improvements

Manpower coordination in all centres

Opex management: Managing real estate opex, maintaining EBIT as per budgets.

Capex management: Addition and expansion of new facilities in the region, supporting segments in carrying out additions in the facilities, leasehold improvements.

Taking care of PAN India procurement

Taking care of PAN India Soft service of property

Optimize our marketing automation and lead nurturing processes through email, content, and social channels with B2B & B2C

Grow new leads, including marketing-qualified leads, by converting site traffic through calls-to-action, landing pages, and lead generation content (including offers)

Establish closed-loop analytics with sales to understand how our inbound marketing activity turns into customers, and continually refine our process to convert customers.

Create, mentor and manage a cohesive property maintenance team

To execute handing over and taking over of the premises.

Organizing periodical meetings with the clients and coordinate to address their issues, as applicable

Maintain good public relationship with clients

Employee engagement like Salary Account, PF, ESI Insurance, ID card and Access card

Knowledge of any relevant of HR and staffing issues.

Vendors, analyzing it and Negotiating rates

Upkeep & maintenance of the office facility

Handling repairs & Maintenance of office equipment.

Clearance of all bills after due diligence

Ensuring Fire Safety of the premises & conducting mock drill on regular intervals

Maintenance of service reports for all critical items such as UPS & DG

Conducting internal quality audit for other processes

Organizing corporate events & recreational trips for all the teams

Timely renewal of all AMC & agreements

Facility Management

Vendor Management

Legal Documentation - Rent/Lease agreements, sale agreement and Mortgaged agreement

By-Laws & Rules

Work in co-ordination with client on day-to-day activities

Operations Management

Security Management

Taking care of PAN India Municipal approval for the infra structure

Operation and maintenance of technical facilities: Power, HVAC, Compressed air, water treatment plants, ETP, STP, AV systems, rooftop solar power plant, backup diesel generators, fire protection systems etc.

Maintenance of building facilities: additions and alterations in civil structures, building interiors, furniture end fixture, landscaping etc.

Event Management & VIP Protocol

Asset / Property Management

DECLARATION

I hereby declare that all the details furnished above are true to the best of my knowledge and belief.

Place : Bengaluru

Date : RIZWAN SHARIFF A

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