Administrative Coordinator
Resume:
***** ***** ****** *****, ***. G
Fairfax, VA 22030
adhc8p@r.postjobfree.com
TERIAH CRABTREE
United States of America
N/A
Public, Pathways Program, Superior Academic Achievement SUMMARY OF QUALIFICATIONS
Dynamic and detail-oriented Administrative Assistant with over two years’ specialized experience in data management, customer service and office administration roles.
Demonstrated success in managing complex administrative procedures efficiently and effectively.
Able to work in fast-paced environments while always maintaining calm, productive demeanor.
Excellent presentation skills, relaying information through oral briefs and written reports.
Strong interpersonal abilities; work well with individuals at all organizational levels.
Well organized, completing many projects at once while attending to all details.
Highly adaptable, thriving on challenges and excelling in new environments. PROFESSIONAL EXPERIENCE
ORTHOVIRIGINIA 09/2017 -- Present
Reston & McLean, VA 40-48 hours/week
Administrative Coordinator, 05/2018 – Present
Provide administrative, human resources, data management and patient services support for medical practice with seven locations throughout Northern Virginia. Completed initial patient intake procedures including establishing chart, verifying insurance, and inputting data into patient database. Knowledge of public health response, especially as concerns public health surveillance, interventions.
• Organize administrative area and records to coordinate surgery schedule. Prepare appointment list by clinic, routing all medical histories to correct clinic. Review medical terminology of incoming consults, pre-op orders, and patient cancellations, and incorporate into scheduling workflow. Provide one on one patient education over the phone or in person for surgical patients.
• Experience with conducting data analyses and quality assurance practices, and storing data efficiently. Experience in project management, budgeting, grants management, and strategic planning.
• Medical scribe for spine doctor. Work closely one on one with providers in the office.
• Provide outstanding patient support both in person and via telephone, responding quickly to all medical documentation issues, devising immediate solutions when possible, and directing issues to appropriate departments as need.
• Use ENVI Materials Management Information System to perform data entry into purchasing logistics for the office. Review patients records in electronic charting systems to ensure completion and accuracy.
• Assess internal administrative procedures including data storage, filing systems, communications and office procedures. Identify redundant or inefficient procedures. Recommend and implement improved standard operating procedures, leveraging technology to improve office productivity.
• Serve as administrative liaison between medical staff, nursing staff, and patients. Facilitate flow of information, assessing issues and referring administrative issues appropriately according to existing organizational structure.
Citizenship:
Veteran’s Preference:
Hiring Status:
Teriah Crabtree
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• Receive calls and visitors. Make appointments for patients with other providers. Respond to inquiries and answer questions about work of clinics and common practices/policies. Receive, route, and handle incoming and outgoing materials such as correspondence, reports, memoranda, and other forms of written communication.
• Collaborate with team members to resolve complex medical support issues. Provide expertise and leverage others’ experience to ensure optimum medical services. Conduct team meetings, discussing recent issues and emerging precedents to maintain up-to-date knowledge.
• Provided integral administrative support for legal compile documentation, reports, and submissions.
• Negotiated in real-time with a nurse at MRI Center s insurance could pay for procedure. Reston Hospital, Reston, VA
Workers’ Comp Coordinator/Receptionist, 09/2017 – 05/2018 Performed medical data research, customer service and administrative roles for chiropractic clinic. Greeted, checked-in and checked out patients. . Provided thoughtful, professional patient assistance, guiding patients through clinic processes, answering all inquiries, and communicating all concerns to appropriate nursing or medical professionals
• Filed all completed and reviewed documentation in appropriate files. Reviewed files for accuracy and completeness of pertinent reports and data for billing purposes.
• Billed patients for co-payment, co-insurance and deductibles. Followed up with insurance companies on unpaid bills.
• Provided integral administrative support for legal depositions compile documentation, reports, submissions and responses with accuracy and timeliness.
• Worked with patients representing diverse cultural, socioeconomic and educational backgrounds. Consistently recognized for excellent teamwork and dedication to quality customer service.
• Checked all workman’s comp claim applications for completeness and accuracy, interview medical specialists, and consulted policy files to verify the information reported in a claim.
• Interpreted requirements regarding definition of persons authorized to receive or view patient information according to HIPAA regulations, and protection against unauthorized view of data.
• Work productively to resolve problems with accounts and claims. Consistently represent practice with integrity and professionalism.
• Controlled incoming and outgoing correspondence and other action documents, following up to ensure confirmation of items received and deadline compliance.
• Assessed pending and incoming taskings; prioritize critical and timely issues; plan workflow to ensure expeditious completion of all duties.
TASCHLER SPINE & REHAB 01/2017 – 02/2018
Fairfax, VA 20 hours/week
Chiropractic Assistant
Provided patient billing, administrative, medical services, and customer service support for busy chiropractic office. Managed all daily operations to facilitate optimum care, accurate billing and efficient patient scheduling activities. Worked full-time until 09/2017 and then worked Saturdays only until 02/2018.
• As first point of contact for patients, answered inquiries, scheduled appointments, and verified medical and insurance information. Handled and tracked paperwork.
• Managed patient's accounts, communicated payment terms, and facilitated timely payments of accounts payable. Generated proper insurance documentation.
• Updated and filed patient records, ensuring compliance with all health and insurance regulations. Took SOAP notes for doctor and independently took patient vital signs and medical histories.
• Provide outstanding patient support both in person and via telephone, responding quickly to all medical documentation issues, devising immediate solutions when possible, and directing issues to appropriate departments as need.
Teriah Crabtree
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• Evaluated all records for completeness, requested medical records as needed, and reviewed medical data to ensure accuracy of all medical information.
• Recognized as consistently fulfilling last-minute tasks while maintaining forward momentum on all regularly scheduled assignments.
• Utilized automated medical office, accounting and information management tools including word processing, spreadsheet, and database software.
• Employ “whatever it takes” attitude to ensure completion of all administrative requirements and quality patient care.
• Interpreted and clarified requirements regarding definition of persons authorized to receive or view patient information according to HIPAA regulations EDUCATION
CAPELLA UNIVERSITY, Minneapolis, MN
Master of Public Health program, anticipated graduation, 3/2021 48 post-graduate credit hours completed GPA: 3.9 GEROGE MASON UNIVERISTY, Fairfax, VA
Bachelor of Science in Community Health, 05/2018
Concentration: Clinical Science Minor: Health Communication 2020: 5 CME through INOVA Hospital
TECHNICAL SKILLS
Word Processing: Microsoft Word, Google Docs, Adobe Acrobat Pro Spreadsheet: Microsoft Excel, Google Sheets
Presentation: Microsoft PowerPoint
Email/Calendar: Microsoft Outlook
Collaboration: Microsoft SharePoint
Medical: Electronic Charting (EPIC), Medstrat, Inova Physicians Portal Statistical/Survey: STSS, Survey Monkey
Inventory/Purchasing: ENVI
Typing Speed: 50 wp
AFFILIATIONS
• Alpha Kappa Alpha Sorority Inc. 2015-Present
• Mason Consulting Club 2016 – Present
• North Charleston Rotary Club 2009 – Present; International Director, 2010– 2014 REFERENCES
Name Title Telephone Number
Ronald C. Childs, MD Orthopedic Surgeon and Co-Medical Director
Thomas G MacDonald, MD Anesthesiologist at
Roper St. Francis Hospital
Jennifer Taschler, D.C. CEO of Taschler Spine and Rehab 202-***-****
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