Rumpa Ghosh
Objective.:
To gain the position of a Customer Care Executive where in my customer service skill will make a notable contribution towards the growth of the organization.
Professional Strengths.:
Time management & organizational skills. Persuasive, emphatic with good problem-solving skills. Multi-Tasking skills and ability to work under pressure. Quick Learner, details oriented and ability to adapt to new processes in limited time frame.
Educational Qualification.:
Pursuing Graduation.
Completed 12th in 2008(WBCHSE).
Completed 10th in 2006(WBBSE).
Professional Experience.:
First Source Solution Pvt Ltd.
Duration: 09th September 2009 to 15th March 2013
Serves as a basic point of contact for customers with complaints, queries, requests etc.
Ensures all the request, queries and complaints are responded within the stipulated time.
Club Mahindra Holidays
Duration: 20th March 2013 to 19th May 2014
Tele Marketing Executive.
Aegis Limited
Duration: 16th June 2014 to 04th June 2015.
Organized and maintained patient healthcare record system including medical billing & etc.
Concentrix India
Duration: 08th June 2015 to 02nd May 2016.
Handling customer complaints, maintaining customer records by updating their account information.
Recommending potential products and services to suit a customers needs.
Aegis Customer Support Services Pvt Ltd.
Duration: 17th June 2016 to 31st August 2018.
Handling customer complaints, maintaining customer records by updating their account information.
Recommending potential products and services to suit a customers needs.
Personal Profile.:
Date Of Birth.: 05-07-1990.
Language Known.: English, Hindi & Bengali.
Husbands Name.: Prosenjit Shaw
Nationality.: Indian.
Date.:
Place.: Kolkata Signature